Flight brilliant
Flight brilliant. Staff friendly.

Jet2.com is a leading travel and tourism company that specializes in providing affordable flight options for a variety of destinations, including sun, city, and ski locations. With a user-friendly online platform, customers can easily find and book cheap flights, as well as explore additional travel services such as Jet2holidays, car hire, and insurance. The company caters to a diverse range of travelers, from families seeking holiday packages to individuals planning city breaks or winter sports trips. Jet2.com is committed to delivering value and convenience, offering features such as low fare finders and group booking options. Its extensive network connects travelers to popular destinations across Europe and beyond, making it a preferred choice for those looking to enhance their travel experience with comprehensive services that meet various needs.
Jet2.com receives high praise from customers for its friendly and attentive staff, with many reviewers highlighting the excellent service both at the airport and during flights. Reviewers frequently mention the lovely cabin crew and the smooth booking process, contributing to an overall positive travel experience.
Flights are generally described as on time, with some travelers appreciating the well-organized nature of the service. However, there are notable complaints regarding flight delays and issues with arriving at less convenient terminals, which can lead to longer customs queues. Some customers express dissatisfaction with specific flight experiences, particularly regarding delays and boarding processes. Despite these criticisms, the majority of feedback reflects a strong sentiment towards Jet2.com, emphasizing its good service and quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Airline staff in airport and on the flight were excellent, no complaints at all”
“Our fist flight was ok, but we did not realised we would arrive at T2 in Geneva which is for charters and longer queu...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Jet2.com is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.5).
60 reviews of Jet2.com. Filter by what matters to you.
Flight brilliant. Staff friendly.
Easy booking, good on time flight, space limited on board. Staff were attentive and friendly.
Our flight to and from Alicante from Newcastle was great It would be even better if there’s a jet2 flight to Corvera from Newcastle there a lot of people that would fly into Corvera rather than Alicante.When you flew into Santiago de la Ribera air base the plane was always full.
Flight was delayed due to the weather (snow) & air traffic control - staff were excellent in serving boarding us quickly & serving us drinks & snacks Baggage at Manchester T2 was very efficiently deployed allowing fur an easy exit from the airport. Jet2 App could do with better coordination with the announcement boards in the airports both at Manchester when originally departing & Geneva. Overall a very good experience 👍👍😆😆😆
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Firat time Ive been with Jet2.com on a flight - was surprised at the experience it was easy, they encourage taking your 10kg bag on board with an extra small bag - the plkanes are new with plenty of bag room and leg room space. As always the refresments price is high but the quality was good. Service was quick. Overall a nice expererience.
I had Assisted Travel - it was excellent. Polite and helpful Staff on both journeys. Rough weather en route to home and again Staff excellent communication to let us know and super safe landing.
Once again we chose to use Jet2 for our flights for our holidays. As always the staff in the airport and on the flights were amazingly helpful. The twilight drop is excellent for us, so long may it continue. The flight out was on time , with a 1 hour delay flying home from Tenerife due to air traffic control issues in Manchester. The aircrafts were clean and tidy. The only bugbear I have, is that once again after booking well in advance for extra legroom seats together with my wife on our flight home we were separated. It was only across the aisle instead of being side by side. We book the seats to be together so we can watch films together on a shared device. This is not the first time we’ve had our seats changed for our flights. Which is slightly annoying. Therefore I can’t give you 5* which I would like to give.
Great service and staff with a smile.
We wedisappointed again as we had seats across an isle both ways! We travel wiv Jet2 7 times a year & do feel peeved when even single passengers travelling alone are put together when they are not bothered where they sit & we as a couple could have sat with one of them & being together as a couple! The staff as always were great!
Got to airport and all good. Flight listed on time and Despite nightmare stories of Lanzarote on a Sunday sailed through security and passport procedure. At no time did the airport board warn of any delay yet Jet 2 app advised a 35 min delay. Despite this delay all of a sudden the plane was boarding and we had to rush to join the queue. Get on board plane filling fast and then a call for 2 missing passengers. After 10 mins they rush on the check in is complete and the doors are shut. First announcement sorry to advise our slot has gone and we are delayed for 50 minutes in the plane! We were ready to go and still at least 10 minutes until our slot. Anyway with negotiations it reduced to 30 minutes and caught time on route. Just poor communications at start. Flight itself was fine as ever
Good.The stewardesses are very nice and helpful. The atmosphere is cheerful on the plane. The pilot always tells us which country we are flying to. The atmosphere is very good. I flew from London to Antalya. It went by quickly.❤️🥰🤗
Flight was good, no issues. Ordered a cheese and ham toastie for all four of us on outbound and inbound flight. They were not very nice and very greasy. Tried to change online for inbound flight but this wasn’t possible. All four went into the rubbish bag on the inbound flight. Very disappointed but everything else was good.
Jet2.com is a leading travel and tourism company that specializes in providing affordable flight options for a variety of destinations, including sun, city, and ski locations. With a user-friendly online platform, customers can easily find and book cheap flights, as well as explore additional travel services such as Jet2holidays, car hire, and insurance. The company caters to a diverse range of travelers, from families seeking holiday packages to individuals planning city breaks or winter sports trips. Jet2.com is committed to delivering value and convenience, offering features such as low fare finders and group booking options. Its extensive network connects travelers to popular destinations across Europe and beyond, making it a preferred choice for those looking to enhance their travel experience with comprehensive services that meet various needs.
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