JUCY Rentals is a New Zealand-based vehicle rental service specializing in campervan and car hire, catering to travelers seeking adventure and exploration across the country. The company offers a range of rental options, including compact campervans equipped with kitchen facilities, showers, and toilets, suitable for both solo travelers and families. Customers can choose from various models, such as the 3 Berth Chaser, 4 Berth Condo, and 2 Berth Crib, designed to provide comfort and convenience on the road. Targeting both domestic and international tourists, JUCY Rentals emphasizes affordability and flexibility, offering unlimited kilometers and 24/7 trip support to enhance the travel experience. By booking directly with JUCY, customers can also earn Velocity Frequent Flyer Points on eligible spends, making it an appealing choice for those looking to maximize their travel benefits. For those planning a road trip in New Zealand, JUCY Rentals provides a practical solution for exploring the diverse landscapes and attractions the region has to offer.
JUCY Rentals receives a mixed reception from customers, with a notable number of reviews highlighting both positive and negative experiences. Many reviewers appreciate the friendly staff and quick service during the rental process, which adds a touch of positivity to their interactions.
However, a significant portion of feedback raises serious concerns about the condition of the vehicles, with multiple reports of unsafe and poorly maintained cars, leading to stressful situations during trips. Complaints about cleanliness and vehicle reliability are prevalent, with some customers describing their experiences as disappointing and even dangerous. Issues such as broken features and inadequate compensation for problems further tarnish the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 976 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.2 | 9 |
| Sep 24 | 3.3 | 15 |
| Oct 24 | 2.9 | 19 |
| Nov 24 | 3.3 | 14 |
| Dec 24 | 3.1 | 8 |
| Jan 25 | 1.6 | 10 |
| Feb 25 | 1.5 | 13 |
| Mar 25 | 3.1 | 8 |
| Apr 25 | 1.5 | 8 |
| May 25 | 1.0 | 11 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.2 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“However, despite many reviews calling out poor customer service, we didn’t find this at all, and when we requested a...”
“We will not be hiring from JUCY again unless there is a clear improvement in vehicle maintenance, hygiene, and custom...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.5 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | 3.0 out of 5 (fair) | −45% | 976 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: JUCY Rentals is #4 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 3.2).
976 reviews of JUCY Rentals. Filter by what matters to you.
It’s been 10 days since we returned the car and they are still trying to steal money from my card. After we dropped off the car they charged me twice the same day for tolls and that’s borderline ok since they did not say a word about any additional charges at drop-off. But still you’re trying to get more money 10 days after the car has been returned? You guys are nasty.
1. the gas bottle door has been broken from starting. it can not close, because its lock parts was broken. so, I taped it all through my trip. 2. kitchen sink glass cover cannot keep opening. it closes gradually. so, I taped it to wall.
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Polarized pattern: few middle ratings. 59% of recent reviews are 4–5★ and 37% are 1–2★.
Easy booking process with great prices! the camper had pretty much everything you need.
Great customer service, good value for money, cheap and cheerful, easy pickup and drop off, reliable vehicle :)
Great smooth experience!
untrustworthy, unreliable company ever!!!Do not use!!!!!
it has 'All' to offer
If l could give a zero star l would. We hired a 6 berth motor home, pick up was good. When we started driving out of the city on the open road the van started shaking a lot. My husband thought the van needed a wheel balance so he would have it done when we arrived at our destination 6 hours away. We stayed on 90km an hour all the way so the van did not shake as much. we rang the emergency number and they agreed to pay for a wheel balance. The next day we took it to the wheel shop. Three hours later they called to say, the problem was the front wheel had been put on incorrectly after a blown tire, (yes the spare was totally blown). The shaking was the loose wheel and the nuts holding the tyre on had all broken. We were lucky not to have been in a serious accident. The motorhome had left Juicy with a blown spare tyre and the new one not installed correctly. This totally ruined our holiday as they replaced the van with a two berth. We got some compensation but nothing made up for the ruined 10 day trip.
Very pleasant and helpful staff Top marks!
Easy pick up - great explanations - fun van - good team
Just stopped to help a couple who had just rented one of your vans. Had a puncture, the spare looked like it had never been checked, it was rotten and the side walls were cracked. Not only is this dangerous if they had to drive on it, it's also unroadworthy further more risking another blow out just to be stranded.
Car was dangerously unsafe. The passenger side seatbelt randomly unbuckled THREE TIMES when driving without touching it. Also their reply is nonsense no one has been in contact to discuss the issues, they don't care. It took over 90 mintues to get the car. Your only option is to get a shuttle. I waited 30 minutes on the phone for the shuttle and got hung up on multiple times. None of the operators knew where I was supposed to go. So wandered around following the "green line", which isn't continuous, there's no signs to tell you which way to go and it isn't even painted for most of it. So we ended up walking from one end of the domestic terminal all the way to international because contrary to their email there are zero signs at the airport and the lines they tell you to follow aren't even painted. And no one on the phone would help because they kept putting me on hold. Once finally on the shuttle the driver went back to the pick up area after leaving three times. The car was in abismal condition with dents, rust and marks everywhere. They wanted us to complete an inspection report on the car marking all the areas of damage on a diagram... this is after waiting 90 minutes mind you. If I had actually filled out the paper, it would have been marks everywhere, literally no point. Honestly I thoroughly regret using Jucy and will never again, dangerous unsafe cars and terrible service. I will be making complaints to consumer affairs and the ACCC.
My wife and I had the most terrible experience with JUCY. The 1 star is for the amazing employee that stayed a bit late past closing time when our Greyhound bus was running late to allow us to still pick up our vehicle. Otherwise it would be 0. The rest... You tell me how they did... We rented a campervan from Brisbane to Sydney. Once the employee left, we realized that the port which the GPS connects to didn't work. We were relying on this as we were traveling without phone plans so already couldn't get to all the little spots we wanted to as didn't have directions. The real issue though was that about an hour into our trip, it just absolutely poured with rain the entire trip. Upon arriving in Byron Bay, we discovered a leak in our roof and my entire bag and all my clothes were drenched to start our 4 day trip. That, and my entire side of the bed was wet. Brutal. I couldn't call JUCY because they were closed, but also we were on a tight deadline with all our campsites booked and there were no locations between Byron Bay and Sydney to change a van over in. Woke up throughout the night with my entire bottom side of the bed soaked right through the sheets, seat, etc. All it did was rain, and all that happened was our stuff, sleeping area and van were getting wetter and wetter. We spent our trip hiding out in underground parking garages for hours at a time just to have breaks from getting wet. I spent countless hours with our sheets in dryers, clothes being held under handheld dryers in washrooms and not enjoying a single part of our trip. After a couple days, using gum, some duct tape I found and a reusable shopping bag, I was able to stop the leak.. so I thought. All seemed better in the back but when I went to sit in the front seat the next day, I must have sat in 2 inches of water. It simply diverted the water and I spent all my time from then on sitting on garbage bags. I booked many aspects of my trip through an outside agency, including having them book JUCY for me. They reached out to the company multiple times on my behalf. THEY EVEN SHARED THE VIDEO I TOOK showing the roof clearly leaking all over everything. I also shared pictures of my gum/bag/duct tape job on the outside and inside of the car. In the end, even after increasing their offer once, they only refunded $120 out of almost $800 in rental costs. The company who helped me book this felt so bad that THEY REFUNDED me an additional $80. JUCY stated that since 80% of the vehicle was still in functioning order, they should keep 80 % of my money. YOU HAVE TO BE KIDDING ME. Anyone in customer service with half a brain on their head would say within 3 seconds that this is not acceptable, and absolutely all your money will be refunded. The van serves as your accommodation!!!!! Imagine a hotel leaking water from the ceiling on your bed for 4 days straight. They wouldn't say, "Hey your bathroom and TV still worked so we will keep 80 percent out of your money" They even stated the $120 was a "gesture of goodwill" and they hoped I will give them a chance to exceed their expectations in the future. SERIOUSLY? Bottom line, JUCY failed in the biggest way, even with clear video evidence showing how terrible our experience was. The engine light was also on the whole trip which created a bit of anxiety. While it's a cool idea to camp in these vans, they are all quite old and have a ton of miles on them. I am sure many people have issues with their vans and I can't even imagine what they would or wouldn't do if you got stranded. In the end, get a rental car, take a flight, hitchhike, do a ride share, stay in a hostel, sleep on the beach, or pay the extra for a hotel. Shame on JUCY for trying to even justify for a second any keeping of even a cent of my money. I only wish I could upload the video of the leak. It didn't stop leaking for 4 straight days.
Uncomplicated and fast pick up and excellent support when my battery broke down.
We were given a car with many kms but we paid for all insurance coverage. But still we had a problem with the car: started popping up the Engine Symbol and we got stopped in the middle of an highway in Australia. We tries many contacts to Jucy, the roadaide help only came 2houra afters and took us to the near city as told by Jucy - that the mechanics would try to fix it. 2hours after we and the mechanics office told Jucy that the vehicle was not ready today or maybe tomorrow, cause this was unsafe to drive because the engine was too 'old', jucy kept calling us with the same not real solution: giving us a stay in an hotel, when we told them we needed to be somewhere tomorrow 7am and we would need a new car! This is a rental car company and they do not give us a 2nd car? Even when it is a mechanical situation, nothing to do with the customer. We are since 12am waiting for a real feedback,we had to book a night bus and are waiting for the refund of the days we DID NOT get the car as paid for,and the bus.
Purtroppo ho noleggiato un Van senza leggere le recensioni !! Ritiro a Cairns MI FANNO FIRMARE E PAGARE ….. poi aspetto un ora e mezza prima stanno igenizzando poi un faro non funziona e in fine il frigo non funziona quando mi permetto di chiedere quanto tempo ci voleva in signora MALEDUCATA INDISPONENTE mi risponde “ cosa ne so non sono un meccanico” Quando arriva il Van trovo un ROTTAME all’ esterno completamente segnato bottato e con pezzi mancanti all interno sedile guida con buchi sigaretta , braccioli portiere sfondati ,volante scrostato e sporco , pavimento sporco , porta laterale bloccata , lavavetri non funzionante ecc ecc ma la cosa sconcertante MUFFA MUFFA MUFFA !! Il tutto con 450.000 Km (se volete allego fotografie) quando dico alla solita signora che non ritiro questo rottame mi risponde scocciata “ ADESSO LO HAI PAGATO E TE LO TIENI … IN AUSTRALIA FUNZIONA COSÌ!!” COMPLIMENTI !!! Risultato abbiamo dormito 10 notti in hotel avevo SCHIFO !! Ma la cosa più bella è che il servizio clienti mi ha risposto che avevano ragione visti i vari articoli .., e di fare un assicurazione di viaggio!!! ADDIO E A MAI PIÙ !!! STATE ATTENTI LEGGETE LE RECENSIONI!!!
very fast response
even though the customer service were flat out busy [ saturday morning ] they were cheerfull helpfull acurate and quick
JUCY Rentals is a New Zealand-based vehicle rental service specializing in campervan and car hire, catering to travelers seeking adventure and exploration across the country. The company offers a range of rental options, including compact campervans equipped with kitchen facilities, showers, and toilets, suitable for both solo travelers and families. Customers can choose from various models, such as the 3 Berth Chaser, 4 Berth Condo, and 2 Berth Crib, designed to provide comfort and convenience on the road. Targeting both domestic and international tourists, JUCY Rentals emphasizes affordability and flexibility, offering unlimited kilometers and 24/7 trip support to enhance the travel experience. By booking directly with JUCY, customers can also earn Velocity Frequent Flyer Points on eligible spends, making it an appealing choice for those looking to maximize their travel benefits. For those planning a road trip in New Zealand, JUCY Rentals provides a practical solution for exploring the diverse landscapes and attractions the region has to offer.
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