Great service and atmosphere
Great service and atmosphere. Really enjoyed Kempinski Hotel in Budapest. Will hold my 5 star review until my next stay with them.

Kempinski Hotels is a prestigious hospitality company that operates a collection of luxury five-star hotels and resorts around the globe. With a presence in key destinations such as Munich, Bangkok, Berlin, Dubai, Istanbul, Doha, and Cancún, the company offers a wide array of accommodations designed to cater to both leisure and business travelers. Guests can expect high-quality amenities, exceptional service, and unique local experiences that reflect the culture and heritage of each location. Targeting affluent customers seeking luxury travel experiences, Kempinski Hotels provides options for city breaks, relaxing holidays, and business trips. The company emphasizes direct booking through its website, ensuring competitive rates for guests. With a focus on elegance and comfort, Kempinski aims to create memorable stays in distinctive settings, appealing to those who appreciate sophisticated hospitality and personalized service.
Kempinski Hotels receives a mixed response from guests, reflecting both commendable service and significant shortcomings. Many reviewers praise the luxurious ambiance and high-quality service at specific locations, such as the Kempinski Seaside Resort in Seychelles and the Adlon Berlin, where staff are noted for their attentiveness and professionalism.
However, a substantial number of customers express disappointment, citing poor customer service, inadequate room conditions, and unsatisfactory food quality. Complaints about high fees not matching the experience are common, with some guests feeling that the hotels do not live up to their luxury branding. Issues like ineffective air conditioning and lack of accountability from management further contribute to negative sentiments.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 53 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 1.0 | 2 |
| May 25 | 3.5 | 2 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 53 most recent reviews.
“ADLON Berlin Service Kultur der Spitzenklasse”
“I trusted the Kempinski brand to stand for service, excellence, and integrity”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 3.4 out of 5 (fair) | 2.2 out of 5 (poor) | 2.2 out of 5 (poor) | — | 53 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Kempinski Hotels is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.2).
53 reviews of Kempinski Hotels. Filter by what matters to you.
Great service and atmosphere. Really enjoyed Kempinski Hotel in Budapest. Will hold my 5 star review until my next stay with them.
After last revue om Kempinski Aqaba Jordan there has only ben god things to report and except for the fishrestaurant everything has ben worthy of the 5 star clas
Superb atmosphere, a hotel that I would definitely come back to. It was my first time going to this hotel so I didn't really know what to expect, however, everything exceeded my expectations and I do recommend it to everyone who has a chance to stay here. Friendly staff, good food, and the rooms are really nice. Holding off for a 5-star review just until the next time I'm able to visit this hotel to see if it holds up to my first pleasant experience.
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Polarized pattern: few middle ratings. 57% of recent reviews are 4–5★ and 36% are 1–2★.
Concise and straightforward, will be good if you can display the tax component inclusive to the overall price.
Kempinski Hotels is a prestigious hospitality company that operates a collection of luxury five-star hotels and resorts around the globe. With a presence in key destinations such as Munich, Bangkok, Berlin, Dubai, Istanbul, Doha, and Cancún, the company offers a wide array of accommodations designed to cater to both leisure and business travelers. Guests can expect high-quality amenities, exceptional service, and unique local experiences that reflect the culture and heritage of each location. Targeting affluent customers seeking luxury travel experiences, Kempinski Hotels provides options for city breaks, relaxing holidays, and business trips. The company emphasizes direct booking through its website, ensuring competitive rates for guests. With a focus on elegance and comfort, Kempinski aims to create memorable stays in distinctive settings, appealing to those who appreciate sophisticated hospitality and personalized service.
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