Masterclass Kitchens® is a leading kitchen manufacturer based in the UK, specializing in luxury kitchen designs since 1975. The company offers a wide range of fitted kitchens, featuring innovative storage solutions and a variety of styles, including modern, shaker, and country kitchens. With a network of over 140 independent kitchen retailers across the UK, Masterclass Kitchens® provides consumers with access to high-quality kitchen products tailored to meet diverse preferences and needs. The company focuses on delivering timeless kitchen designs that combine functionality and aesthetics, ensuring that customers can find the perfect kitchen for their homes. By collaborating with independent retailers, Masterclass Kitchens® aims to offer personalized service and expert guidance throughout the kitchen renovation process, making it easier for homeowners to select styles, colors, and layouts that suit their individual taste.
Masterclass Kitchens® receives high praise for the quality and aesthetics of its products, with many reviewers expressing satisfaction with their kitchens' designs and functionality. Customers frequently highlight the impressive craftsmanship and the positive feedback they receive from visitors, reinforcing the brand's reputation for excellence.
However, there are notable concerns regarding the durability of certain components, particularly kitchen doors, which some consumers report have split or delaminated within a short period. Additionally, issues with after-sales service have been mentioned, with several reviewers feeling frustrated by delays in resolving problems. Despite these criticisms, many still appreciate the overall quality and support from customer service when issues arise.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 3.0 | 2 |
| Aug 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The quality and workmanship is top class and everyone that visits us always give lovely comments”
“White gloss kitchen doors look lovely, however the one for the integrated washing machine split it was replaced and s...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Education & Training.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.0 out of 5 (good) | — | 60 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.8 out of 5 (good) | — | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 25 |
Bottom line: Masterclass Kitchens® is #5 of 5 on overall rating in this group. On value, Truka scores higher (5.0 vs 4.0).
60 reviews of Masterclass Kitchens®. Filter by what matters to you.
Just like to say how great my new masterclass kitchen looks and the quality of the product has not disappointed. Just had it installed by Sherborne kitchens! and a what fantastic job they made. Now waiting for the quartz worktops to be fitted cant wait!
We recently had our Masterclass Kitchens fitted by 'Sherborne Kitchens' in Sherborne Dorset....the quality and finish is excellent, Masterclass Kitchens have a fantastic range to choose from, classic country style to ultra modern and so many colour options it was difficult to decide.....we would highly recommend Masterclass Kitchens always ! Thank you also to Malcolm at Sherborne Kitchens for your professional advice when designing our new kitchen and excellent customer service throughout, a wonderful team of experts fitters, all extremely knowledgeable and courteous throughout our project.
Sherborne Kitchens were excellent very professional and made the process very easy . The kitchen units were excellent.
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The paint on the doors and end panels is so thin and in places quite poor quality. Masterclass have replaced 2 pain defective doors already and a large island end panel is also pretty poor. It looks ok from a distance but cannot really stand upto a pick from a fingernail so I’m not sure how poor it will look after a year or two. I’m quite disappointed by the quality of the paint given the huge price of the kitchen. I would not buy again I’m afraid.
I love my new Masterclass kitchen designed and fitted by Sherborne Kitchens! I chose Hardwick New Forest with Portland Oak cabinets. The quality is excellent and it looks stunning. Wouldn't hesitate to recommend!
Thank you so much to Cath and Malcolm at Sherborne kitchens for fitting and designing our Masterclass kitchen. We are delighted by the finished look!
I am thrilled with my new kitchen! The cabinets and drawers are all beautifully crafted and a delight to look at and touch! Everything fits perfectly, and the materials are of the highest quality. This is true craftsmanship.
had a complete rip out and new fitting for my kitchen back in the spring, including new floor and appliances. masterclass used Sherborne kitchens headed by malcolm helyer and his team. quality of units and workmanship can not be faulted. still very happy with result. would obviously recommend.
Sherborne Kitchens designed and fitted a wonderful kitchen and utility from Masterclass Kitchens, the resulting space being an absolute joy to be in. There were one or two issues with door design change (we had ordered a long time in advance in the post-Covid era) but all was resolved for us to move back in on time to our renovated home, thanks to tireless follow up from Malcolm Heylar of Sherborne Kitchens. I’m still giving 5 stars because a) the kitchen quality is superb value for money and b) dialogue between supplier and trusted fitter allowed for resolution at no cost to the customer in either time or money. Would use again without hesitation.
We have recently just had two Masterclass kitchens fitted into our main kitchen and utility room by Sherborne Kitchens. The quality is outstanding and faultless and the colour choice and designs endless. We are over the moon with our new kitchen and would highly recommend Sherborne Kitchens and Masterclass Kitchens Thankyou
Masterclass provide a simple yet effective service which is supported by a team that are friendly and eager to help. There products are of a high quality and i could not recommend the Masterclass team from Atlantic more!
Masterclass are suggesting that I pay for replacement unit doors that have been so poorly manufactured that the laminate is becoming detached. This has been an ongoing problem since my kitchen was installed. They even admitted to my installer that they had manufacturing / processing problems. 23/08/2023 After giving the original order number to which they ought to be able to trace the numerous replacements they have supplied so far, a day and a half later complete silence. 29/09/2023 Update response from Masterclass Hello Paul, Upon reviewing our records, it is evident that your initial order was fulfilled in November 2015. Subsequently, we executed a replacement of your doors in November 2017, followed by the replacement of an additional 5 doors in February 2018. The remaining frontage drawer fronts, panels, and doors were supplied in December 2019. We then received a further report of delamination in 2016, but as your doors were outside of the Masterclass Kitchens warranty, these were chargeable. Our Warranty is clearly stated that from the original order date, the Masterclass Kitchens Warranty is for 6 years, and door replacements are exclusively covered by the manufacturer's 12-month warranty. Considering the timeframe, your kitchen unfortunately lies beyond the scope of both the Masterclass Kitchens warranty and the manufacturer's 12-month warranty. Consequently, the associated costs for addressing your order are applicable. Should you wish to obtain a quote for replacement doors, PB Home Solutions will be able to assist you. Sorry I could not bring better news, Regards, My reply Thank you for your email that just about agrees with my records, so regardless of the fact that you admitted to my installer that you had manufacturing/ processing problems which you attributed to your poor quality shoddy product you still expect me to pay for replacements. Regards As you can see I have had a lot of replacements due to poor quality. 04/09/2023 Since I started this review I have learned a few things, Masterclass guarantee their base units and cupboards for 10 years and doors and drawer fronts for 3 years my error was that I didn’t check or find out about these guarantees but then I didn’t expect deterioration so rapidly and frequently. I just asked my installer to revamp my kitchen he happens to procure and install Masterclass products. The installers planning, project management and and fitting was excellent. Recently I have looked at three other kitchen providers out of interest, of these three one clearly states on their web site units guaranteed for 25 years and doors and drawer fronts 5 years, one stated units guaranteed for 25 years but didn’t mention doors so in an online chat I was informed 5 years for doors and drawer fronts, the third supplier stated units at 25 years I didn’t ask about doors. So you can see there is a difference between suppliers, My suggestion is do your research, look at reviews, ask questions and see if you can talk to other people about their experiences and then make an informed choice then hopefully you will not end up being an unhappy customer like me.
We never really thought we'd go so far as to buy a kitchen at this level of quality but Polo is very persuasive. However, from start to finish this was an entirely new and fantastic experience for us. From the initial consultation with Polo Olivier at masterclass.je, the incredible range and choice of styles and the ongoing design process, everything was thoughtful and patient. At no point were we rushed and absolutely nothing was too much trouble. Our building was an odd shape and we had to make a number of alterations along the way and this was all seamlessly accommodated. The attention to detail and the level of experience brought to bear on the design has been second to none. The quality of the cabinets, doors, fittings and finishes is simply excellent. The smooth operation of the soft close and assisted lifting is outstanding. The finish quality of the doors and the edges is fantastic. The installation went smoothly and the fitters were a pleasure to have around. We're absolutely delighted with the result. There's no doubt this has been a 10/10 experience for us - and that's a first.
We are delighted with our Masterclass Kitchen installed and fitted by Jay from the Hertfordshire Kitchen Company in our new Kitchen/Diner. The design we discussed was quickly emailed to us. The units were delivered on the delivery date given. We chose the H-Line Hampton Silk in Powder Blue with Titanium effect handle rails. From our first visit to the Showroom, Jay answered our questions honestly and thoughtfully which we really appreciated. The Ware Showroom is well laid-out with a lot of the units in situ and Ange helped us choose our two matching ovens. Jay has a relaxed manner, worked hard and cleanly and tidied up well at the end of each day. He did a great job and it is much appreciated.
We've used Masterclass furniture in our Kitchen, Utility, Home Office and spare bedroom... A great range of options, colours, sizes etc. Would highly recommend their products and would suggest looking for your local independent retailer who can provide the care and attention it deserves!
Masterclass Kitchens® is a leading kitchen manufacturer based in the UK, specializing in luxury kitchen designs since 1975. The company offers a wide range of fitted kitchens, featuring innovative storage solutions and a variety of styles, including modern, shaker, and country kitchens. With a network of over 140 independent kitchen retailers across the UK, Masterclass Kitchens® provides consumers with access to high-quality kitchen products tailored to meet diverse preferences and needs. The company focuses on delivering timeless kitchen designs that combine functionality and aesthetics, ensuring that customers can find the perfect kitchen for their homes. By collaborating with independent retailers, Masterclass Kitchens® aims to offer personalized service and expert guidance throughout the kitchen renovation process, making it easier for homeowners to select styles, colors, and layouts that suit their individual taste.
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