Excellent staff
Excellent staff, always smiling Variety of food Back to back Itinery repetitive Shows good but every announcemeyin 5 languages which can be annoying.

MSC Cruises UK & Ireland is a leading cruise line offering a variety of vacation experiences throughout the world's oceans and seas. The company operates a fleet of modern cruise ships, providing diverse itineraries that cater to different travel preferences, including family vacations, romantic getaways, and adventure trips. With a focus on customer service and onboard amenities, MSC Cruises aims to deliver memorable journeys for its guests. Targeting travelers in the UK and Ireland, the company appeals to a wide range of customers, from first-time cruisers to seasoned travelers. MSC Cruises UK & Ireland offers various packages and promotions, making it accessible for individuals and families seeking unique travel experiences. Customers can book cruises through the official website, www.msccruises.co.uk, where they can find detailed information on destinations, ship features, and onboard activities.
Reviewers generally express a positive sentiment towards MSC Cruises UK & Ireland, highlighting the modern ships and exceptional staff as standout features. Many customers appreciate the great value for money and the quality of entertainment provided on board.
The MSC Virtuosa, in particular, receives praise for its cleanliness and pleasant atmosphere, contributing to enjoyable family vacations. However, some critical feedback emerges regarding food quality and service inconsistencies, particularly in the yacht club and during busy dining times. A few customers also mention issues with staff availability and assistance, especially for first-time cruisers. Despite these concerns, the overall experience remains favorable, with many eager to return for another cruise. Overall, MSC Cruises garners a positive reception from the majority of its patrons.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,408 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.0 | 144 |
| Jul 25 | 4.1 | 1242 |
| Aug 25 | 4.2 | 22 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“great ship,very friendly crew and very helpful,cabins are very clean and comfortable,first class entertainment,and gr...”
“We were extremely disappointed with the embarkation process in Athens due to misleading information provided by MSC”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.8 out of 5 (good) | 4.0 out of 5 (good) | — | 1,408 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.0 out of 5 (fair) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: MSC Cruises UK & Ireland is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 4.1).
500 reviews of MSC Cruises UK & Ireland. Filter by what matters to you.
Excellent staff, always smiling Variety of food Back to back Itinery repetitive Shows good but every announcemeyin 5 languages which can be annoying.
Great food, great entertainment, a varied selection of ports….let itself down by not having sufficient filled soap dispensers on the ship…..
I had an amazing time on this cruise! From start to finish, the service was exceptional, the staff were friendly and attentive, and the ship was clean and well-maintained. The itinerary was well-planned, and every port we visited offered something unique. Highly recommend!
Great for families Very friendly staff Great theatre shows Excellent food Buffet was very busy and appeared crowded most of the time
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does not cater much for English. lovely ship .
We were extremely disappointed with the embarkation process in Athens due to misleading information provided by MSC. Prior to our arrival, we contacted MSC to confirm the latest time we could board and were clearly told that we had until 3:00 PM. Based on this, we arrived at the port around 2:40–2:45 PM, only to be informed that embarkation had actually closed at 1:30 PM and the ship would be departing at 4:00 PM—not 3:00 PM as previously advised. Earlier that day, we had even called MSC to let them know we were on our way and were once again reassured that boarding before 3:00 PM would be fine. Being denied boarding and told we had to make our way to the next port to join the ship the following day was frustrating and upsetting. We were left to arrange a four-hour taxi journey and find last-minute accommodation late in the evening, which was not how we expected to start our holiday. Shockingly, even the taxi firm mentioned that this type of situation happens frequently with MSC passengers. This experience was not only inconvenient but also deeply disappointing, and we hope MSC takes steps to improve communication and prevent this from happening to others. However, on a positive note the cruise itself was amazing and we are thankful that we were able to finish our holiday on a positive note.
Ship is fantastic great facilities, great staff only down side on our cruise was the fact that the ship was just too busy.
Excellent cruise, staff , food entertainment, cleanliness and ports of call brilliant.
From the minute we booked our cruise with MSC everything worked perfectly, from booking onboard packages to checking in. The staff were all so helpful and friendly, always happy to help and recommend options. We would definitely book another MSC cruise again.
The ship was very overcrowded, there wasn't enough seating, you couldn't get into half the bars, sunbeds and tables in.the smoking area were always reserved with towels or personal belongings and no action was ever taken to remove them even though it came up on the screen, in the buffet dining room tables weren't cleared frequently enough and when this was done food then went on the chairs, shuttle buses were a joke very expensive for families and this was never mentioned until you got your next day itinerary Never had branded spirits in the pool bar even though we had the drinks package and they were overpriced.
Great staff, great locations and not to large a ship, so there was a more family vibe
Passengers not keeping their kids under control letting them roam around the ship all hours of the day. Kids running around screaming in the middle of the night
Great ship ,
We had a great time on this ship. Heard loads of negative comments before we went, but there was something for everyone, including quiet spaces when it was busy. The ship is large enough to accommodate all the people on board, and the staff are amazing.
Great ship and itinerary. Excursions need careful planning to avoid disappointment.
Complete lack of organisation throughout the ship
MSC Cruises UK & Ireland is a leading cruise line offering a variety of vacation experiences throughout the world's oceans and seas. The company operates a fleet of modern cruise ships, providing diverse itineraries that cater to different travel preferences, including family vacations, romantic getaways, and adventure trips. With a focus on customer service and onboard amenities, MSC Cruises aims to deliver memorable journeys for its guests. Targeting travelers in the UK and Ireland, the company appeals to a wide range of customers, from first-time cruisers to seasoned travelers. MSC Cruises UK & Ireland offers various packages and promotions, making it accessible for individuals and families seeking unique travel experiences. Customers can book cruises through the official website, www.msccruises.co.uk, where they can find detailed information on destinations, ship features, and onboard activities.
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