MSC Cruises UK & Ireland is a leading cruise line offering a variety of vacation experiences throughout the world's oceans and seas. The company operates a fleet of modern cruise ships, providing diverse itineraries that cater to different travel preferences, including family vacations, romantic getaways, and adventure trips. With a focus on customer service and onboard amenities, MSC Cruises aims to deliver memorable journeys for its guests. Targeting travelers in the UK and Ireland, the company appeals to a wide range of customers, from first-time cruisers to seasoned travelers. MSC Cruises UK & Ireland offers various packages and promotions, making it accessible for individuals and families seeking unique travel experiences. Customers can book cruises through the official website, www.msccruises.co.uk, where they can find detailed information on destinations, ship features, and onboard activities.
Reviewers generally express a positive sentiment towards MSC Cruises UK & Ireland, highlighting the modern ships and exceptional staff as standout features. Many customers appreciate the great value for money and the quality of entertainment provided on board.
The MSC Virtuosa, in particular, receives praise for its cleanliness and pleasant atmosphere, contributing to enjoyable family vacations. However, some critical feedback emerges regarding food quality and service inconsistencies, particularly in the yacht club and during busy dining times. A few customers also mention issues with staff availability and assistance, especially for first-time cruisers. Despite these concerns, the overall experience remains favorable, with many eager to return for another cruise. Overall, MSC Cruises garners a positive reception from the majority of its patrons.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,408 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.0 | 144 |
| Jul 25 | 4.1 | 1242 |
| Aug 25 | 4.2 | 22 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“great ship,very friendly crew and very helpful,cabins are very clean and comfortable,first class entertainment,and gr...”
“We were extremely disappointed with the embarkation process in Athens due to misleading information provided by MSC”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.8 out of 5 (good) | 4.0 out of 5 (good) | — | 1,408 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.0 out of 5 (fair) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: MSC Cruises UK & Ireland is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 4.1).
500 reviews of MSC Cruises UK & Ireland. Filter by what matters to you.
The ship was overcrowded and felt like a holiday camp rather than a relaxing cruise. Not sufficient facilities for the volume of passengers. Solo passengers even though they pay double are not looked after adequately. I feel this ship is more for families and teenagers. Not sufficient sunbeds and not sufficient seating in bars. too much technology for some passengers especially the older generation.
Lovely ship, plenty to do lovely restaurants and bars .food was fantastic.
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Blackpool with a bit of Skegness. At see no where to sit at all. Solo traveler dont do it. they will put you into segregation in the restaurant's. When you complain they are gifted at offering something and then take it away. Just be aware. Oh and offer monetary goodwill gesture verbally then take it out of your card and advise that was verbal and so on. If you escalate this with customer service no names K. They will just say case closed, just dont care at all. I was on Celebrity Cruise in May it was amazing and i spent more on MSC Virtuosa. Food for thought. Food on Celebrity Cruise was out of this world, MSC MMmmmmm Mc Donalds. Also check towls mine had brown marks (human waste ) personally took to reception. Even they were discusted. And blood on clean bedding. I have photos and videos. Sent all to MSC customer service K.F. not interested at all. All food for thought.
Two weeks of being entertained, well fed and looked after by the amazing staff. By far, the best way to visit lots of places in a short period of time. No time to get bored! Embarking and disembarking was so quick and easy too. Would thoroughly recommend to families with younger and/or older children. Plenty to keep everyone entertained.
Staff , trips,ship layout, food.
The worst cruise I have ever been on and will never go with MSC again. Poor food that was often cold. Some staff were rude. The cleanliness of communal areas was not great. A glorified booze cruise
The staff were excellent and the ship Virtuosa was beautiful
A fantastic experience with marvelous staff who go way beyond to make the passangers cruise one to remember and meeting one off your entertainment team from the 2023 world cruise on MSC Poesia.
Enjoyed the cruise, but just too many guests on board!
Not good value for money
Our initial experience embarking MSC Virtuosa was 10/10 but as the cruise progressed there were little areas where the attention to detail was lacking. We also gave 10/10 for the disembarking experience too. Food and drinks were good but they ran out of NZ Sauvignon Blanc by day 3 which was very disappointing so early on a 14 night cruise! Yacht Club was a great choice as in the main it was easy to get a sun bed on sea days. Any time dining was also good. Menu variety was good and there was also a healthy option on both the lunch and dinner menu. We did 3 specialty meals (at an extra cost) which were okay but wouldn’t bother with them again. The YC pool is great for adults but too small when there are young children aboard. Whilst this didn’t spoil our time there were other cruisers who found the noise and splashing around not too their liking. We did experience an incident in the YC Top Sail Lounge where a’10’ year old ran into the bar and collide with a butler who had a tray full of champagne which ended up on the floor with broken glass and champagne everywhere. No sign of his parents, we felt sorry for the staff as they had to clean up a lot of mess. The staff were excellent and provided us with an exceptional service. Always happy to serve and chat too. Entertainment in the YC Top Sail Lounge could have been more varied and upbeat. Our first time with MSC and in Yacht Club and certainly not our last.
Everything was great 👍 thank you
Not quite the same experience as the other 2 cruises with MSC. Costs of shuttle buses and obvious reduction in staff in my opinion to make it more difficult to get drinks in the bar to keep their costs down.
Overall we enjoyed our 1st experience of a cruise but there were definitely some poor points. The cabin’s mini bar had empty items in it when we first boarded, on one occasion other items from the mini bar (which we weren’t using) disappeared so we had to report this to guest services so we weren’t charged. There was someone’s toe nail clipping that remained in our shower room for the entire cruise so the floor couldn’t have been cleaned once. The food in the Market place wasn’t great but there was a lot of choice even though it was mostly tepid food but the food in the main dining rooms was great and the waiters we had were superb. A notification to all guest not to hold sunbeds was ignored and the staff did nothing about it so there was a shortage of sunbeds unless people went ashore when docked. Another annoyance was that older children/teenagers were playing football and running around in the communal areas and corridors on our floor level 12. Lastly everything onboard is extremely expensive and not everything is free even though you have paid for all inclusive, adults could not even get an ice cream without pay silly prices for them so advertising is misleading. We still enjoyed the cruise overall just tried not to let annoyance spoil it.
Excellent Staff in all areas fab entertainment restaurants good and speciality restaurants fabulous
apart from bar staff very good and pilot, food cold and always ran out bad attitude from higher staff members, would advise paying the extra on other cruise line
Fantastic service from all staff
MSC Cruises UK & Ireland is a leading cruise line offering a variety of vacation experiences throughout the world's oceans and seas. The company operates a fleet of modern cruise ships, providing diverse itineraries that cater to different travel preferences, including family vacations, romantic getaways, and adventure trips. With a focus on customer service and onboard amenities, MSC Cruises aims to deliver memorable journeys for its guests. Targeting travelers in the UK and Ireland, the company appeals to a wide range of customers, from first-time cruisers to seasoned travelers. MSC Cruises UK & Ireland offers various packages and promotions, making it accessible for individuals and families seeking unique travel experiences. Customers can book cruises through the official website, www.msccruises.co.uk, where they can find detailed information on destinations, ship features, and onboard activities.
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