Nordea Danmark is a prominent financial institution that offers a wide range of banking and insurance services, catering to both individual and business customers. As an online bank, Nordea provides convenient access to banking solutions, including personal and corporate net banking, investment advice through its digital advisor Nora, and various loan products such as housing loans and electric vehicle financing. The company also emphasizes the importance of financial planning and investment through tools like savings calculators and investment estimators. Targeting both private and corporate clients, Nordea Danmark aims to meet the diverse financial needs of its customers with tailored solutions. The bank supports its users with resources and information related to savings, pensions, and taxation, ensuring that they have the necessary tools to make informed financial decisions. Through its robust online platform and local branches, Nordea strives to enhance the overall banking experience for its clients in Denmark.
Nordea Danmark receives overwhelmingly negative feedback from its customers, with many expressing frustration over poor service and long response times. Reviewers frequently mention the bank's inadequate customer support, citing experiences of waiting days for replies and encountering unhelpful staff.
Complaints about being assigned uninformed advisors and the difficulty of accessing services are common. Some customers describe the bank as a "gidsel bank," feeling restricted in their ability to manage their own finances. However, there are a few positive notes, with some individuals praising specific advisors for their professionalism and personal attention. Despite these isolated positive experiences, the majority sentiment reflects significant dissatisfaction with Nordea's overall service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 1.6 | 35 |
| Sep 25 | 1.8 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Tak til Stine for hurtig og professionel hjælp med banklån og kundeservice for en fremragende oplevelse”
“Ringede gennem appen efter 14 minutter ingen kontakt”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Nordea Danmark is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 1.5).
60 reviews of Nordea Danmark. Filter by what matters to you.
Rådgiveranbefaling - Kasper Meyer Jeg har været i dialog med Kasper Meyer fra afdelingen i Hørsholm. Super professionel og var næsten altid ved telefonen. Dejligt med personlig kontakt, især ved førstegangskøb af lejlighed. Kasper reagerer hurtigt på tingene og har en meget effektiv tilgang til tingene. Kan anbefales til enhver!
I går blev jeg kontaktet af Mia fra Nordea Det var en utrolig anden oplevelse af Nordea en den hed havde i fredags. Tak Mia for din omsorg og forståelse af mit problem. Glæder mig til at blive kontaktet mandag d. 8-9
Tak til Nordea for ikke at have solgt deres penge automater til NOKAS som Danske Bank har, ville i dag hæve 3500 DKKpå mit master card, NOKAS kunne jeg Max hæve 1900.- til et gebyr på 25DKK, så det blev et “ Tak, men Nej Tak” så gik i Nordeas hæve automat og fik hvad jeg ønskede til Kr. 0 i gebyr.
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Jeg har haft fornøjelsen af at have Karina Thanning som rådgiver under mit forløb ved købet af min nye bil. Jeg har ikke en finger at sætte på processen. Hun var venlig, forstående og virkelig effektiv. Fra da de havde bekræftet min ansøgning, til jeg havde mit lånebevis, gik der under en uge. Hvis jeg fik muligheden, ville jeg klart gå direkte til hende igen ⭐
Tusind tak til Mette for den hurtige, imødekommende og professionelle hjælp i forbindelse med mit banklån. Det er en fornøjelse at blive mødt af så engagerede og kompetente medarbejdere. Jeg har været kunde hos Nordea i mange år, netop fordi servicen altid er i top, og man føler sig godt behandlet. En særlig tak til Mette for en fremragende oplevelse – det gør en stor forskel. Tak Nordea!
Tak til Stine for hurtig og professionel hjælp med banklån og kundeservice for en fremragende oplevelse. Jeg har været loyal kunde i Nordea, blandt andet på grund af den gode service og engagerede medarbejdere som Stine, der er rigtig god til at hjælpe. Tak Nordea😊 Mvh.Shukhrat
Dejlig lån bil Super hurtig Venlig medarbejder
Som altid super service.
Nordea Danmark is a prominent financial institution that offers a wide range of banking and insurance services, catering to both individual and business customers. As an online bank, Nordea provides convenient access to banking solutions, including personal and corporate net banking, investment advice through its digital advisor Nora, and various loan products such as housing loans and electric vehicle financing. The company also emphasizes the importance of financial planning and investment through tools like savings calculators and investment estimators. Targeting both private and corporate clients, Nordea Danmark aims to meet the diverse financial needs of its customers with tailored solutions. The bank supports its users with resources and information related to savings, pensions, and taxation, ensuring that they have the necessary tools to make informed financial decisions. Through its robust online platform and local branches, Nordea strives to enhance the overall banking experience for its clients in Denmark.
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