Bra kundtjänst
Mycket bra bemötande och kunnig personal i kundtjänsten (Hanna).

Northmill Bank is a Swedish digital bank founded in 2006, focused on simplifying everyday financial management for both individuals and businesses. The company offers a range of banking services, including payment cards, savings accounts, personal loans, and tailored financial solutions for approximately 600,000 private customers and around 4,000 business clients. By leveraging digital technology, Northmill Bank aims to provide competitive terms, enhanced accessibility, and a streamlined banking experience. Targeting both private and corporate sectors, Northmill Bank develops innovative financial tools and solutions that support the entire customer journey, from online transactions to offline services. With a commitment to delivering customer-centric products, the bank has consistently prioritized creating value and improving its clients' financial situations over the past two decades.
Northmill Bank receives overwhelmingly positive feedback from its customers, highlighting the exceptional service and friendly staff. Reviewers frequently mention the quick and efficient assistance they receive, with phrases like "snabb service" and "trevligt bemötande" underscoring the pleasant interactions.
Many express appreciation for the knowledgeable support they encounter, which enhances their overall experience. However, there are some critical voices, particularly regarding technical issues with the point-of-sale system, which has faced complaints about crashes and poor functionality. Additionally, a few customers report frustrations with long wait times for customer service. Despite these concerns, the majority of reviews reflect a high level of satisfaction with Northmill Bank's services. Overall, the sentiment is very positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.8 | 34 |
| Sep 25 | 4.7 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Snabb service med mkt vänlig trevligt bemötande”
“From the very first day it has not worked properly – constant crashes, frozen screens, and failed transactions right...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Northmill Bank is #3 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.4).
60 reviews of Northmill Bank. Filter by what matters to you.
En riktig utmanare till storbankerna. Ränta på sparkonto Ingen uttagsavgifter eller ränta utanför EU annat än VISAS
Snabbt, smidigt och väldigt enkelt, trevlig kontaktperson.
Blev hörd på och inte ifrågasatt. Gör allt för att jag ska få hjälp
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Anastasija är otrolig, väldigt kunnig med ett proffsigt och lättsamt bemötande. Henne ska ni vara rädd om!
Snabb och smidig kundtjänst via chatt
Smidig och mindre krångel
Mycket nöjd än så länge. Bra ränta utan att binda pengar. Engagemangsbesked kostar inget.
Tack för hundringen!
Mycket trevlig tjej jag pratade med och hjälpte mig väldigt snabbt!
Trevlig och hjälpsam flicka i telefonen 😃
Bra respons på samtalet! Gav positiv som negativ kritik.. Förslag.. De ringde upp... Trevligt samtal!
Lugn och saklig på ett personligt sätt. Kunnig och tydlig. Med tanke på min situation så behövde jag någon som enkelt förklarade vad de kunde hjälpa mig med. Kände mig trygg. Bara pluspoäng!!
Väldigt trevliga och extremt hjälpsamma
You are the best in world
Fick bra bemötande och bra förklaring till mitt ärende. Bra service i helheten
Northmill Bank is a Swedish digital bank founded in 2006, focused on simplifying everyday financial management for both individuals and businesses. The company offers a range of banking services, including payment cards, savings accounts, personal loans, and tailored financial solutions for approximately 600,000 private customers and around 4,000 business clients. By leveraging digital technology, Northmill Bank aims to provide competitive terms, enhanced accessibility, and a streamlined banking experience. Targeting both private and corporate sectors, Northmill Bank develops innovative financial tools and solutions that support the entire customer journey, from online transactions to offline services. With a commitment to delivering customer-centric products, the bank has consistently prioritized creating value and improving its clients' financial situations over the past two decades.
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