Paragon Bank is a UK-based financial institution that specializes in providing a range of banking products, including savings accounts, cash ISAs, mortgages, and loans. The company offers competitive rates designed to help individuals and businesses manage their finances effectively. Paragon Bank's savings accounts include fixed-rate options and cash ISAs, allowing customers to reach their savings goals with simplicity and flexibility. In addition to savings products, Paragon Bank provides a variety of mortgage solutions, including specialist buy-to-let and residential mortgages, which are available exclusively through financial intermediaries. The company aims to serve a diverse clientele, from personal savers to property investors, offering tailored financial solutions to meet their specific needs.
Paragon Bank receives high praise from many customers for its ease of use and helpful staff. Reviewers frequently highlight the straightforward application process for accounts, particularly for ISAs, and commend the knowledgeable customer service agents who provide detailed assistance.
Many people express satisfaction with the bank's competitive rates and efficient online transactions. However, there are notable complaints regarding the service, with some customers experiencing significant frustration when trying to access their accounts or resolve issues, particularly after security incidents. A few reviewers describe their experiences as dreadful, citing unrealistic requirements and threats of account closure.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.7 | 25 |
| Sep 25 | 4.4 | 35 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“1 year cash isa application was straightforward”
“I am trying to split one of accounts that is about to mature, to transfer £20000 to my nominated bank account and the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Paragon Bank is #4 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.5).
60 reviews of Paragon Bank. Filter by what matters to you.
Over a year ago
I am trying to split one of accounts that is about to mature, to transfer £20000 to my nominated bank account and the remainder to a new I year fixed rate account After several attempts, following th... See more
Over a year ago
Dreadful service. I was hacked and then when all was clear and I wanted to access my money to transfer to another account in paragon they made me jump through so many unrealistic hoops, which was so u... See more
Over a year ago
Using the Paragon account is ok,however, logging in process could be improved with the user having the ability to show the password.
Over a year ago
1 year cash isa application was straightforward. It was a transfer which I thought might be a more complicated process but this was not the case.
Quick answers to the questions people ask most.
Yes, Paragon Bank is a legitimate company with numerous verified reviews. It has a solid reputation, with an average rating reflecting a mix of customer experiences that highlight both positive and negative aspects.
No, Paragon Bank is not a scam. Customer feedback indicates a range of experiences, with many users praising the helpfulness of staff and the security measures in place, though some have raised concerns about service delays.
Paragon Bank provides various financial products, including ISAs and savings accounts. Recent reviews have highlighted the ease of application for these services, especially for cash ISAs.
Paragon Bank primarily operates through online transactions for account management. Customers have noted that online processes are straightforward, contributing to a smooth banking experience.
Customers can contact Paragon Bank's support via phone for inquiries and assistance. Many reviews commend the knowledgeable and friendly nature of their customer service agents.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I am trying to split one of accounts that is about to mature, to transfer £20000 to my nominated bank account and the remainder to a new I year fixed rate account After several attempts, following the instructions I have not succeeded.
Dreadful service. I was hacked and then when all was clear and I wanted to access my money to transfer to another account in paragon they made me jump through so many unrealistic hoops, which was so unnecessary. They tied themselves up in knots and have still not sent me their management fraud policy!
Using the Paragon account is ok,however, logging in process could be improved with the user having the ability to show the password.
1 year cash isa application was straightforward. It was a transfer which I thought might be a more complicated process but this was not the case.
As ever I found Paragon most helpful. I am 96 year of age and quite hard of hearing - I can only hear in one ear - the other I "manage". The chap I spoke to could not have been more understanding or helpful. Nothing was too much trouble.
This is the worst experience I have ever had with a bank. Paragon is threatening to close my LISA after 2 years of being with them because they are unable to accept my proof of residence anymore (it has been the same the whole time but they made up a new rule 2 years in). Conflicting advice given each time I spoke to them on the phone. Most recently, the bank claims they are unable to carry out a simple task of opening a PDF document I sent them via email. I have no words left to describe this incompetence, you would think this is a joke.
Everything is always easy and there is always information of exdactly what has happened.
Great company to deal with.
Paragon had a very good rate. I had enqs re transferring an ISA, and on a phone call, all questions were answered in detail as to how things would progress, and true to their word, it all happened chronologically as they said. Very impressed
I had taken out an ISA with Paragon for the grandchildren. To avoid falling victim to scams Paragon Bank said I could freeze the ISA account and nobody would be able to unlock it without going through security measures. Thinking, Paragon bank operated like other banks, those security measures would be a series of questions that only I would know the answers to, I agreed to the account being locked. However, I had no idea how much misery and money it was going to cost to gain access to the money. After discussing it with the family it was decided the time had arrived to distribute the money between the grandchildren. I telephoned Paragon Bank to unfreeze the account. I needed to send them the following up to date documents... My Passport or exact copy My driving license or exact copy Letter from a professional person identifying me My wife and I haven't had a holiday abroad since the Pandemic, my passport has expired (travelling anywhere is out of the question due to health reasons) and will cost £100 to renew it. I understand from the Post Office, they will send copies of my passport and my license; but it would cost dearly and I have since discovered that my GP charges £25 for non-medical letters and a similar situation exists with other professional persons of my acquaintance. I telephoned Paragon bank, asking if there were other solutions to my dilemma. I was told I did not need a letter from a professional person, but I still needed to send copies of my licence; plus a copy of a recent statement from my regular bank. At 78 years of age and being unfamiliar with modern technology, my son prepared the required documents and emailed them to Paragon. Then on the 1st September I received a letter from Emily Shepherd, customer services at Paragon bank who said... [...] We are unable to verify your ID due to the documents provided not being eligible[...] And I was told to send them again. My son submitted two pictures of my driving licence, front and back and a photocopy of a regular bank statement. I had blacked-out figures as Paragon bank didn't need to see how much money I had in my regular bank. I have shown people the documents submitted and they had no problem identifying me from my driving licence and from the recent regular bank statement: my name, address, account number and sort code. It is understandable that Banks need to be vigilant and to bring about measures to protect itself and its customers from scams. However, I would suggest, Paragon bank has gone too far as its precautions might be alienating customers; either that or Paragon bank are running their own scam, keeping its customer's money out of reach of customers; it seems that way to me. I am sorry I ever put my money into Paragon bank, furthermore, I am sorry I had ever heard of Paragon bank at all. I would never tell my gentle reader what he or she should do but, having read of my experience with this bank. One might not see it as a 'paragon of virtue', more a 'fiend of malevolence' that one might treat like the plague while observing other banks are available. IN RESPONSE TO PARAGON'S REPLY I have heard from your team and we have not proceeded with my issue.
The person we spoke to and. helped us was extremely helpful and very polite.
very efficient in finding out the situation with my b ISA
Good company to have savings with. The online transcations were always clear and without any hitches. Communication was good. Would always consider returning to Paragon.
Great service and helpful agents. The online account access system works well and the customer support agents were friendly, knowledgable and efficient when I had questions about managing multiple ISAs.
Pleased with security , website flows well and a good interest rates, all in all happy
When we were not sure. We phoned and the advise was extremely helpful. He stayed on the phone with us and walked us through the procedure. Nothing was to much trouble. Thank you.
Simple website and very competitive rates
excellent service.
Good communiction as usual and good rates offered.
Paragon Bank is a UK-based financial institution that specializes in providing a range of banking products, including savings accounts, cash ISAs, mortgages, and loans. The company offers competitive rates designed to help individuals and businesses manage their finances effectively. Paragon Bank's savings accounts include fixed-rate options and cash ISAs, allowing customers to reach their savings goals with simplicity and flexibility. In addition to savings products, Paragon Bank provides a variety of mortgage solutions, including specialist buy-to-let and residential mortgages, which are available exclusively through financial intermediaries. The company aims to serve a diverse clientele, from personal savers to property investors, offering tailored financial solutions to meet their specific needs.
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