Robin is always so forthcoming and…
Robin is always so forthcoming and informative
Paramount Cruises specializes in providing tailor-made cruise holidays for travelers looking to explore a variety of global destinations. The company offers a diverse selection of cruise packages for the years 2026, 2027, and 2028, catering to vacationers interested in sailing to popular locations such as the Mediterranean, Caribbean, and Asia. With a focus on delivering great value experiences, Paramount Cruises ensures that customers receive personalized service and access to exclusive deals. Targeting both seasoned cruisers and first-time travelers, the company emphasizes the importance of choice and flexibility in their offerings. Customers can easily search for cruises from various lines and destinations through the Paramount Cruises website, which also features promotional codes for additional savings. With a commitment to customer satisfaction and financial protection through ABTA and ATOL, Paramount Cruises aims to make the cruise booking process straightforward and secure for all its clients.
Paramount Cruises receives overwhelmingly positive feedback from customers, with many praising the helpfulness and efficiency of their staff, particularly Robin and Andreia. Reviewers consistently highlight the excellent service provided during the booking process, noting that staff members go above and beyond to ensure a smooth experience.
Customers appreciate the timely communication and the personal attention they receive, making them feel valued and prioritized. While the majority of reviews are glowing, a few complaints mention issues with flight arrangements and booking times, indicating that there may be occasional hiccups in the process. Overall, the sentiment is highly favorable, with consumers expressing satisfaction and a strong likelihood of returning for future cruises.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,004 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.9 | 30 |
| Sep 24 | 5.0 | 49 |
| Oct 24 | 4.8 | 30 |
| Nov 24 | 4.9 | 33 |
| Dec 24 | 4.9 | 21 |
| Jan 25 | 5.0 | 48 |
| Feb 25 | 5.0 | 27 |
| Mar 25 | 5.0 | 45 |
| Apr 25 | 4.9 | 34 |
| May 25 | 5.0 | 21 |
| Jun 25 | 4.9 | 23 |
| Jul 25 | 4.9 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“extremely helpful and provided all the information I needed in a timely manner”
“Took my £5000 and no customer service when you have an issue”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 0% | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Paramount Cruises is #1 of 5 on overall rating in this group.
500 reviews of Paramount Cruises. Filter by what matters to you.
Robin is always so forthcoming and informative
Robin was amazing! Excellent service and customer care, well done Paramount Cruises.
I’ve used this company before and always experienced excellent friendly advice and knowledge about the holiday I requested. Good fast responses to questions. Quick upload of itinerary and detailed information
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Caitlin was really helpful, knowledgeable and patient when booking our holiday. She gave us different options and responded to all our queries promptly.
All good mo was great
Great experience, knowable cruise assistant, straightforward process
Fast speedy find of a perfect holiday, and everything fully explained.
We've just booked our first cruise and F1 tickets package. Caitlin was so helpful with immediate answers to questions and really reassuring responses. Simple booking process and confirmations received instantly. Can't wait for our trip!
Fantastic service Andreia was amazing so patient with all the questions I had to ask 👍🏻will be booking with her again 🫶🏻thank you .....
A great booking experience with very helpful reservations team. We have booked twice but are yet to travel. An issue arose on one of the bookings due to flight change which would have impacted on our cruise but Paramount were quick to secure alternative flights. An excellent service and would certainly recommend
Tina has been amazing sorting our cruise out for us. She was very knowledgeable, friendly and understanding of our needs. She is a credit to paramount cruises. I would definitely recommend!
TINA WAS BRILLIANT AT ACCOMMODATING ALL OUR NEEDS, FRIENDLY, HELPFUL, AND EASY TO SPEAK TO
Paramount Cruises specializes in providing tailor-made cruise holidays for travelers looking to explore a variety of global destinations. The company offers a diverse selection of cruise packages for the years 2026, 2027, and 2028, catering to vacationers interested in sailing to popular locations such as the Mediterranean, Caribbean, and Asia. With a focus on delivering great value experiences, Paramount Cruises ensures that customers receive personalized service and access to exclusive deals. Targeting both seasoned cruisers and first-time travelers, the company emphasizes the importance of choice and flexibility in their offerings. Customers can easily search for cruises from various lines and destinations through the Paramount Cruises website, which also features promotional codes for additional savings. With a commitment to customer satisfaction and financial protection through ABTA and ATOL, Paramount Cruises aims to make the cruise booking process straightforward and secure for all its clients.
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