Paramount Cruises specializes in providing tailor-made cruise holidays for travelers looking to explore a variety of global destinations. The company offers a diverse selection of cruise packages for the years 2026, 2027, and 2028, catering to vacationers interested in sailing to popular locations such as the Mediterranean, Caribbean, and Asia. With a focus on delivering great value experiences, Paramount Cruises ensures that customers receive personalized service and access to exclusive deals.
Targeting both seasoned cruisers and first-time travelers, the company emphasizes the importance of choice and flexibility in their offerings. Customers can easily search for cruises from various lines and destinations through the Paramount Cruises website, which also features promotional codes for additional savings. With a commitment to customer satisfaction and financial protection through ABTA and ATOL, Paramount Cruises aims to make the cruise booking process straightforward and secure for all its clients.
Paramount Cruises has a positive customer experience.
Paramount Cruises receives overwhelmingly positive feedback from customers, with many praising the helpfulness and efficiency of their staff, particularly Robin and Andreia. Reviewers consistently highlight the excellent service provided during the booking process, noting that staff members go above and beyond to ensure a smooth experience.
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Customers appreciate the timely communication and the personal attention they receive, making them feel valued and prioritized. While the majority of reviews are glowing, a few complaints mention issues with flight arrangements and booking times, indicating that there may be occasional hiccups in the process. Overall, the sentiment is highly favorable, with consumers expressing satisfaction and a strong likelihood of returning for future cruises.
1,004 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.9
1,004
100%
● Low
4.9 / 5 overall
=
1,004 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.9
12-month avg
4.9
All-time
4.9
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.9
30
Sep 24
5.0
49
Oct 24
4.8
30
Nov 24
4.9
33
Dec 24
4.9
21
Jan 25
5.0
48
Feb 25
5.0
27
Mar 25
5.0
45
Apr 25
4.9
34
May 25
5.0
21
Jun 25
4.9
23
Jul 25
4.9
13
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 496 positive reviews
Helpful support45%
221 mentions
Customer service30%
148 mentions
Fast & efficient20%
98 mentions
Easy to use17%
83 mentions
“extremely helpful and provided all the information I needed in a timely manner”
On “Helpful support” · Jul 28, 2025
Top complaintsof 3 negative reviews
Customer service67%
2 mentions
“Took my £5000 and no customer service when you have an issue”
On “Customer service” · Nov 12, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
Overall rating and review count for this company and similar companies
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Great service help and advice on booking our next cruise. The agent, Tina, was first class, friendly, knowledgeable, helpful and very professional. Response time was amazing. Thank you
Andreai
Made us feel confident about booking our cruise with Paramount she kept us well informed during booking process while being attentive to our specific request i can highly recommend booking through paramount cruises and will update review on return from cruise to let everyone know if the efforts put in to booking worked out in the reality i am sure it will
Tina is fantastic. Her customer care, patience, knowledge and professionalism was amazing. I would highly recommend her and I would definitely use Paramount cruise again.
Do not use this company they let us down badly and didnt resolve or offer any compensation for the let downs
After a good experience with Tina from Paramount when booking the cruise it all went wrong after that. Took my £5000 and no customer service when you have an issue.
These are the details of my complaint which has not been resolved, and have received a letter on non headed paper from one of their staff, and after calling their office, the chap at the other end of the phone wasnt aware of this letter! Very strange indeed.
The promise was 2 nights in Barcelona H10 Art Gallery Hotel, 5 nights on Azamara Pursuit all inclusive and all transfers included.
The initial confirmation says we were docking at Monte Carlo (Fontvieille), then this was changed to Ville-Franche and yet again changed to Nice!
The confusion of where we were docking was becoming increasingly frustrating for us as this was a luxury holiday for us and the disappointments
just kept coming and we hadn't travelled yet! I got a call from Tina shortly after booking to say the transfers from the port to Monaco were not included and they couldn't get a coach into the circuit area. I was livid, Tina said we had to make our own way there, so we bought train tickets from Nice to Monaco as we honestly didn't know if we were docking in Nice or Ville-Franche. By this time we were losing faith in Paramount and yet this was our first time using their company. (they did give me £70 towards our independent travel to Monaco).
I then received an itinerary and it had Marseille port on it! what a shambles, by this time I did wonder how our holiday was going to go!
So the holiday begins. We took the train to Manchester Airport from Glasgow, checked in to the Clayton and were having dinner in the hotel because
it was a very early flight the next morning. Sitting enjoying our meal and feeling excited about going to the H10 hotel which we were so looking
forward to and wham there it is, I get a WhatsApp from their company saying the H10 is over booked and we are going to Catalonia hotel and attached a voucher. We were shocked, as hadn't received ANY voucher for H10 and had booked this ONE YEAR IN ADVANCE!
Of course upon receipt of your WhatsApp I replied by the same method and it was very clear I was absolutely livid, and could not understand this at all.
I don't care whose fault it was I was promised the H10 and didn't get it. I then received a phone call to explain what had happened and that it was H10 's
fault, well was it? Because we spoke to a couple on the EXACT SAME holiday as us and they had been told it was the Catalonia Hotel from the start and
knew nothing about the H10!! The H10 was another thing which attracted us to your package.
Their chap said he had been in both hotels and Catalonia was just as good. We visited the H10 after checking in to our hotel and it's not, they were like chalk and cheese and we felt really insulted and let down. One of the other guests said she also received a text message which was meant for us! Other guests were told the transfer to Monaco was now included, we were not! we received no phone call, or text. The hotels might have both been 4 star but believe me there was no comparison, I asked for an egg omelette and you would have thought I had asked for the moon. The restaurant is not what I would call a restaurant, it was the worst breakfast I have ever experienced! One boiled egg, and two slice of bread, tiny room for the "buffet" and felt as though in the dungeon in the small drab basement.
So back to us turning up at Barcelona airport and looking for the transfer to the hotel, Wham! There it goes again, an issue with Paramount! We are in
the foyer, quite a large number of people looking forward to our luxury holiday and cruise and there it is, we are left there for almost an hour hanging around like a herd of sheep! No explanations, nothing. Eventually we are all escorted along quite a walk outside the airport and put in a mini bus, I sat at the back
and the seatbelt wasn't working! I was honestly losing my patience. I would NEVER use this company ever again, as they really did let us down. We are regular travellers but honestly can say this is the worst customer service we have ever received from a travel agent. They don't seem to know what they are doing. Please trust me everything I say is the truth, and yet I took this case to ABTA because the company said they did nothing wrong!!!!! Abta said because they have refused to agree that they did something wrong, we would need to take to court which we dont want to spend any more cash on this company. This is what they are relying on though people NOT TAKING IT TO COURT.
Mikey was so very helpful when booking our cruise.
He offered advice and guidance, which made it so much easier for us.
I would highly recommend him. The service given was outstanding.
More positives from Paramount. We have had an issue with our upcoming (January) cruise. Patrick dealt with the cruise company on our behalf and negotiated an outcome that was acceptable to us. Always there for you, I highly recommend Paramount Cruises.
Paramount Cruises specializes in providing tailor-made cruise holidays for travelers looking to explore a variety of global destinations. The company offers a diverse selection of cruise packages for the years 2026, 2027, and 2028, catering to vacationers interested in sailing to popular locations such as the Mediterranean, Caribbean, and Asia. With a focus on delivering great value experiences, Paramount Cruises ensures that customers receive personalized service and access to exclusive deals.
Targeting both seasoned cruisers and first-time travelers, the company emphasizes the importance of choice and flexibility in their offerings. Customers can easily search for cruises from various lines and destinations through the Paramount Cruises website, which also features promotional codes for additional savings. With a commitment to customer satisfaction and financial protection through ABTA and ATOL, Paramount Cruises aims to make the cruise booking process straightforward and secure for all its clients.
