Sleek MakeUP is a cosmetics brand available through Boots, offering a diverse range of beauty products designed to cater to various skin tones and preferences. The company's product line includes highlighters, contour kits, blushes, foundations, and more, aimed at providing accessible and affordable makeup solutions for a broad audience. Sleek MakeUP emphasizes inclusivity, aligning its offerings with the needs of makeup enthusiasts seeking quality products that enhance their beauty.
Customers of Sleek MakeUP primarily include makeup users of all ages looking for high-performance products that deliver on quality without breaking the bank. The brand is particularly popular among individuals who appreciate trendy and innovative beauty solutions. Through its partnership with Boots, Sleek MakeUP also provides convenient shopping options, including in-store collection and international delivery, ensuring that customers can easily access their favorite products.
Sleek MakeUP receives mixed feedback from consumers, with a notable divide in experiences. Many reviewers express their love for the brand's lipsticks, highlighting their affordability, pigmentation, and long-lasting quality.
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Additionally, some customers appreciate the blendability of the contour powders and the overall value of the products. However, significant complaints arise regarding customer service and product delivery issues. Multiple reviewers report receiving broken items and experiencing poor communication when seeking resolutions, with some labeling the customer care as non-existent. While some customers have had positive interactions regarding lost parcels, the overall sentiment reflects frustration with order fulfillment. Consequently, Sleek MakeUP garners a mixed reputation, balancing strong product appreciation with serious service concerns.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.4
20
100%
—
● Medium
3.4 / 5 overall
=
20 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 2 reviews in 1 month. The chart appears once reviews span two months.
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 20 most recent reviews.
Top praiseof 12 positive reviews
Prices & value33%
4 mentions
Quality33%
4 mentions
Website & app33%
4 mentions
Customer service17%
2 mentions
“I love their lipsticks they’re so affordable and really pigmented long lasting which I love”
On “Prices & value” · Oct 17, 2020
Top complaintsof 8 negative reviews
Defective product25%
2 mentions
Shipping25%
2 mentions
Account issues25%
2 mentions
No response25%
2 mentions
“I made an order and It arrived broken”
On “Defective product” · Jun 29, 2017
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cosmetics & Makeup.
Overall rating and review count for this company and similar companies
I turned to the sleek brand as it was historically the only brand locally made for my mid to fair complexion afro Caribbean skin. I am so disappointed that the dark contour palette is so insipid it barely has any colour that shows up. It's so faint. Such a shame this brand has been ruined.
I made an order and It arrived broken. I sent 3 emails in total to get my broken items shipped again, 2 of the emails were answered. They asked me for pictures of the broken makeup (wich I had already sent in the first place), so I sent them again. They then asked me to review my shipping adress to see if everything was ok (wich it was, because I RECEIVED MY PACKAGE ALREADY, with no problems) and then there was no more responses. They closed my account, and I can't login. I wrote to them a 3rd time and they didn't answer. I'm really dissapointed, since I wanted to buy from them again. Oh well...
I turned to the sleek brand as it was historically the only brand locally made for my mid to fair complexion afro Caribbean skin. I am so disappointed that the dark contour palette is so insipid it barely has any colour that shows up. It's so faint. Such a shame this brand has been ruined.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 40% are 1–2★.
Beverley Edwards
1 review
ABSOLUTE NIGHTMARE - NON EXISTANT CUSTOMER CARE!!!
ABSOLUTE NIGHTMARE - NON EXISTANT CUSTOMER CARE.
ORDERED ITEMS & PAYMENT TAKEN FROM A/C 10/3/17. EMAIL RECEIVED STATING DELIVERY DATE 17/3/17. ORDER NOT RECEIVED. COURIER WEBISTE SHOWS 'DELAY - ITEM WITH SENDER'. SENT MESSAGE TO SLEEK VIA CONTACT FORM ON UK & IRELAND (HEAD OFFICE) WEBSITE, EMAILED, PHONED, RESORTED TO TWITTER & FACEBOOK - TODAY'S DATE IS 3/4/17 & STILL NO REPLY WHATSOEVER. INTITIALLY WANTED DELIVERY DATE OF ITEMS, NOW TOTALLY FED UP & JUST WANT A REFUND. REALLY A SHAME, HAVE BEEN PLEASED WITH SLEEK PRODUCTS PREVIOUSLY, BUT AFTER THIS EXPERIENCE WILL NEVER PURCHASE FROM THEM DIRECTLY AGAIN. SLEEK, GET YOUR CUSTOMER CARE SORTED - NO EXCUSE FOR THIS POOR SERVICE.
I made an order and It arrived broken. I sent 3 emails in total to get my broken items shipped again, 2 of the emails were answered. They asked me for pictures of the broken makeup (wich I had already sent in the first place), so I sent them again. They then asked me to review my shipping adress to see if everything was ok (wich it was, because I RECEIVED MY PACKAGE ALREADY, with no problems) and then there was no more responses. They closed my account, and I can't login. I wrote to them a 3rd time and they didn't answer. I'm really dissapointed, since I wanted to buy from them again. Oh well...
ABSOLUTE NIGHTMARE - NON EXISTANT CUSTOMER CARE!!!
ABSOLUTE NIGHTMARE - NON EXISTANT CUSTOMER CARE.
ORDERED ITEMS & PAYMENT TAKEN FROM A/C 10/3/17. EMAIL RECEIVED STATING DELIVERY DATE 17/3/17. ORDER NOT RECEIVED. COURIER WEBISTE SHOWS 'DELAY - ITEM WITH SENDER'. SENT MESSAGE TO SLEEK VIA CONTACT FORM ON UK & IRELAND (HEAD OFFICE) WEBSITE, EMAILED, PHONED, RESORTED TO TWITTER & FACEBOOK - TODAY'S DATE IS 3/4/17 & STILL NO REPLY WHATSOEVER. INTITIALLY WANTED DELIVERY DATE OF ITEMS, NOW TOTALLY FED UP & JUST WANT A REFUND. REALLY A SHAME, HAVE BEEN PLEASED WITH SLEEK PRODUCTS PREVIOUSLY, BUT AFTER THIS EXPERIENCE WILL NEVER PURCHASE FROM THEM DIRECTLY AGAIN. SLEEK, GET YOUR CUSTOMER CARE SORTED - NO EXCUSE FOR THIS POOR SERVICE.
Sleek MakeUP is a cosmetics brand available through Boots, offering a diverse range of beauty products designed to cater to various skin tones and preferences. The company's product line includes highlighters, contour kits, blushes, foundations, and more, aimed at providing accessible and affordable makeup solutions for a broad audience. Sleek MakeUP emphasizes inclusivity, aligning its offerings with the needs of makeup enthusiasts seeking quality products that enhance their beauty.
Customers of Sleek MakeUP primarily include makeup users of all ages looking for high-performance products that deliver on quality without breaking the bank. The brand is particularly popular among individuals who appreciate trendy and innovative beauty solutions. Through its partnership with Boots, Sleek MakeUP also provides convenient shopping options, including in-store collection and international delivery, ensuring that customers can easily access their favorite products.