Rep was very helpful in deciding what I…
Rep was very helpful in deciding what I needed to repair my fireplace problem

Spotix is an online retailer specializing in a diverse range of fire-related products, including fire pits, fireplaces, and BBQ grills. The company aims to provide customers with high-quality home and outdoor heating solutions, enhancing both comfort and ambiance in residential spaces. With a focus on innovative designs, Spotix offers products that cater to various preferences, from traditional wood-burning options to modern gas and electric models. Targeting homeowners, outdoor enthusiasts, and those looking to elevate their living spaces, Spotix provides a one-stop shopping experience for all things related to fire. Customers benefit from free shipping on orders over $99, making it accessible for individuals seeking to enhance their home or outdoor areas. The company's user-friendly website, www.spotix.com, features an extensive selection of products, along with customer support options to assist with inquiries and purchases.
Spotix receives high praise for its excellent customer service and fast shipping, with many reviewers highlighting the helpfulness and knowledge of the staff. Customers appreciate the ease of navigating the website and the promptness of order fulfillment, often receiving their products the next day.
However, there are notable complaints regarding product quality, particularly with stoves, as some customers express frustration over defective items and poor support in resolving these issues. Additionally, a few reviewers mention delays in order fulfillment and excessive communication, which detracts from their overall experience. Despite these criticisms, the majority of feedback reflects a positive sentiment towards Spotix, particularly in terms of service quality. Overall, Spotix is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 24 | 4.0 | 4 |
| Mar 24 | 5.0 | 5 |
| Apr 24 | 5.0 | 3 |
| May 24 | 4.7 | 3 |
| Jun 24 | — | 0 |
| Jul 24 | 4.8 | 5 |
| Aug 24 | 3.0 | 1 |
| Sep 24 | 3.5 | 4 |
| Oct 24 | 4.0 | 2 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Spoke with a customer service rep who said I needed to speak with another rep who would call me back to resolve a min...”
“He continued to say that they were prohibited from selling their stoves to customers in NM due to codes”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.7 out of 5 (good) | −23% | 60 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 1.0 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | — | 999 |
Bottom line: Spotix is #2 of 5 on overall rating in this group. On delivery, Dream Car Giveaways scores higher (4.9 vs 4.2).
60 reviews of Spotix. Filter by what matters to you.
Rep was very helpful in deciding what I needed to repair my fireplace problem
Website easy to navigate. Shipped next day.
Spoke with a customer service rep who said I needed to speak with another rep who would call me back to resolve a minor problem. Guess what? ... He called me back and resolved the problem. That, is what defines customer service!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Excellent customer service. Extremely helpful!! More companies should be run as well. Outstanding
The idea fit perfect and got here on a good timely manner
The gentleman I talked to was knowledgeable and kind and pleasant and very helpful,and I would not hesitate to order from him again
It was a streamlined purchase
We had tried to order this smoker from another site. They took our money and held it for SIX MONTHS with no communication. We kept calling or emailing and asking when it would ship and were told "2-3 days" or "12-15" days. Finally, they said they no longer carried it and sent the money back. We ordered from Spotix and had a completely opposite experience. It did not originally ship in the timeframe that was shown when we ordered. However, as soon as I emailed in to ask about status, I got an immediate response. My CSR continued contacting the manufacturer daily until we got an answer. It arrived 8 days after the original ship date, but in plenty of time for the event we are holding. I am really pleased with the customer service and the product. Highly recommend!
Justin was easy to work with and knowledgeable
I had lost or misplaced a delivery of hardware for a fire bowl. Spotix was very helpful and accommodating in arranging a new order. The staff is very easy to work with. -- Steven Pokorny
Would not do this review prior to receipt of my order which was promptly dispatched and is now in place on our GREAT Napoleon Prestige Barbbie.
Easy to use. Ordering was fast and easy. Had what I needed. Great to deal with.
Spotix is an online retailer specializing in a diverse range of fire-related products, including fire pits, fireplaces, and BBQ grills. The company aims to provide customers with high-quality home and outdoor heating solutions, enhancing both comfort and ambiance in residential spaces. With a focus on innovative designs, Spotix offers products that cater to various preferences, from traditional wood-burning options to modern gas and electric models. Targeting homeowners, outdoor enthusiasts, and those looking to elevate their living spaces, Spotix provides a one-stop shopping experience for all things related to fire. Customers benefit from free shipping on orders over $99, making it accessible for individuals seeking to enhance their home or outdoor areas. The company's user-friendly website, www.spotix.com, features an extensive selection of products, along with customer support options to assist with inquiries and purchases.
This profile hasn't been claimed by the business owner.