StubHub U.S. and Canada is a leading online platform for buying and selling tickets to a wide range of events, including sports, concerts, and theater performances. The company provides a user-friendly interface that allows customers to easily search for and purchase tickets for their favorite events, ensuring access to a diverse selection of live entertainment options. Targeting event-goers across North America, StubHub serves a broad audience, including sports enthusiasts, concert fans, and theater lovers. By connecting buyers and sellers, the platform facilitates a secure ticket transaction process, enhancing the overall experience for its users. With its focus on events and entertainment, StubHub has established itself as a reliable resource for those seeking to attend live performances and sporting events.
StubHub receives mixed feedback from consumers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the ease of purchasing tickets, highlighting straightforward pricing and the ability to see seat views, which enhances the overall ordering experience.
Customers often commend StubHub for having tickets available when official sources do not, making it a go-to option for last-minute plans. However, numerous complaints arise regarding ticket delivery issues, with some users reporting that they never received their tickets or were provided with incorrect ones. Additionally, hidden fees and unexpected charges after selecting payment methods frustrate many customers. While some enjoy a seamless experience, others express dissatisfaction with customer service and the reliability of ticket fulfillment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 3.7 | 58 |
| Sep 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Easy to buy and receive ticket”
“StubHub offered me “replacement” tickets in the nosebleed section even though the tickets I had bought were 10th row...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 2.1 out of 5 (poor) | 2.4 out of 5 (poor) | — | 60 |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 5.0 out of 5 (good) | 4.1 out of 5 (good) | — | 999 |
Bottom line: StubHub U.S. and Canada is #4 of 5 on overall rating in this group. On service, Dream Car Giveaways scores higher (5.0 vs 2.1).
60 reviews of StubHub U.S. and Canada. Filter by what matters to you.
The show was excellent. No complaints The ticket prices are a bit of an issue Ticket price was 142.00 each plus fees of $118.36 There is another charge on the individual ticket of 93.00. I really would like to know what that $93 per ticket fee or whatever it is for.
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StubHub U.S. and Canada is a leading online platform for buying and selling tickets to a wide range of events, including sports, concerts, and theater performances. The company provides a user-friendly interface that allows customers to easily search for and purchase tickets for their favorite events, ensuring access to a diverse selection of live entertainment options. Targeting event-goers across North America, StubHub serves a broad audience, including sports enthusiasts, concert fans, and theater lovers. By connecting buyers and sellers, the platform facilitates a secure ticket transaction process, enhancing the overall experience for its users. With its focus on events and entertainment, StubHub has established itself as a reliable resource for those seeking to attend live performances and sporting events.
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