THB Hotels operates a network of hotels and resorts located in popular Spanish destinations, including Mallorca, Ibiza, Lanzarote, and Costa del Sol. The company specializes in providing a variety of accommodation options tailored for different types of travelers, including adults, families, and those seeking all-inclusive experiences. With a focus on comfort, gastronomy, and unique local experiences, THB Hotels aims to enhance guests' vacations through well-designed facilities and engaging activities. Targeting both leisure and family travelers, THB Hotels offers various packages, including cycling tours in Mallorca and golf experiences in Costa del Sol. The company places a strong emphasis on sustainability, promoting eco-friendly practices while ensuring a welcoming atmosphere for all guests. Visitors can easily explore available options and make reservations directly through the company's website, where they can also find special offers and last-minute deals.
THB Hotels generally receive high praise from customers, with many highlighting the excellent staff and the cleanliness of the hotels. Reviewers frequently mention the friendly and attentive service, making their stays enjoyable.
The pool areas and breakfast offerings also receive positive remarks, contributing to a pleasant holiday experience. However, some guests express dissatisfaction, particularly regarding food quality and noise levels at certain locations, such as THB Platja Sa Coma, where loud music can disrupt family vacations. Complaints about cleanliness and maintenance issues have also been noted, especially at THB Tropical Island. Overall, while many enjoy their stays and appreciate the service and amenities, there are significant concerns that potential guests should consider.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 20 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 20 most recent reviews.
“The service was excellent, and the staff were always helpful and friendly”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.8 out of 5 (fair) | — | 20 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: THB Hotels is #3 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 2.8).
20 reviews of THB Hotels. Filter by what matters to you.
Over a year ago
Nul stjerner!!! Hold jer væk fra THB PLATJA SA COMA i juli måned. Husk at tjek op på FESTES DE SA COMA inden I bestiller til dette hotel, især hvis i har børn. Der er MEGET hørt musik lige ned foran h... See more
Over a year ago
Customer service is A1, both checking in and throughout week long stay. The cleanliness of the hotel and gardens is immaculate. A great pool area for swimming and a large terrace for sunbathing. Room... See more
Over a year ago
I had an amazing stay at the THB Cala Lliteras Hotel. The service was excellent, and the staff were always helpful and friendly. The cleanliness throughout the hotel was top-notch, and the food was ab... See more
Over a year ago
Great stay!
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Nul stjerner!!! Hold jer væk fra THB PLATJA SA COMA i juli måned. Husk at tjek op på FESTES DE SA COMA inden I bestiller til dette hotel, især hvis i har børn. Der er MEGET hørt musik lige ned foran hotellet i 5 dage. Og hotellet er ligeglade, og oplyser intet om dette arangement. TJEK OP OG HOLD JER VÆK!!!
Customer service is A1, both checking in and throughout week long stay. The cleanliness of the hotel and gardens is immaculate. A great pool area for swimming and a large terrace for sunbathing. Rooms are modern and comfortable double bed and balcony as standard. Dining and cruise is healthy and fresh food every day, a superb menu. Big on sustainability which is another huge plus for looking after our planet. Having stayed at Lanzarote and now Can Picafort, Mallorca, THB hotels is the best independent family run business in the hospitality industry. Thank you team.
I had an amazing stay at the THB Cala Lliteras Hotel. The service was excellent, and the staff were always helpful and friendly. The cleanliness throughout the hotel was top-notch, and the food was absolutely delicious. The pool and gym facilities were also great, providing a perfect place to relax and stay active. The location is ideal – just far enough from the busy centre to avoid noise, yet only a 5-minute walk away. I highly recommend this hotel for anyone looking for a peaceful and enjoyable stay!
Great stay!
Très belle expérience dans l'hôtel THB Felip à Porto Cristo (Majorque). Le personnel est très attentionné et très aimable, les chambres sont propres, tout comme le reste de l'hôtel, malgré des clients parfois peu respectueux. Pour ne rien gâcher, nous avons eu le plaisir d'être surclassés à notre arrivée. Une arrivée d'ailleurs tardive très bien gérée, avec un plat froid pour le soir qui nous attendait.
Amazing hotel right on the beach in a superb location in Can Picafort Mallorca.
Gracias! Ha sido una súper estancia.
Just returned from a short break in the Costa Del Sol and we stayed at THB San Fermin in Benelmadena. We hopped in a taxi from the airport and it only cost 24 euros, so much cheaper and quicker than a transfer with potentially 100 other people. The taxi rank is to the right when you leave Malaga airport, you can't miss it. The welcome we received from the staff on our arrival at the hotel was lovely, we were a tad early and asked if our room was ready and luckily we only had a short wait so we headed to the bar for a much needed cold pint of San Miguel (about 3 euros each). Our room was on the second floor and we were able to use the lift with our cases which was handy. On entering our room we were pleasantly surprised, it was very light and airy, modern but simple which is absolutely fine for us. There was a small fridge (extremely handy for any bottles of beer) and a kettle with a few tea bags and coffee (no milk provided). We had the Deluxe balcony room and could see the pool but weren't directly overlooking it. Now the important bit, the food...well what can I say? Wow!!!! We were half board as it automatically came with our booking. The dining area is lovely, clean and light and airy. The food is buffet style so you just go and help yourself. The food is absolutely amazing!!!!! Breakfast was delicious, there was always freshly made pancakes (the chef makes them in front of you) eggs, bacon, hashbrowns, cheese, bread, meat, cereal, yoghurt and fresh fruit. It certainly filled us up ready for the day ahead. They also have themed nights for the evening buffet so we had chinese ,Italian and Moroccan whilst we were there. There was a huge selection of fresh salad and bread every night, there was also some amazing cheeses and sea food. Dessert varied every night but there was always beautiful fresh fruit and my hubby was very fond of the sponge cakes. One thing I have to mention is the dining room staff, they are all absolutely amazing. They work unbelievably hard and always have a smile on their faces and can't do enough for you. Please look out for a particular member of staff in the dining area named Cruz, she is absolutely amazing. We celebrated our 25th Wedding Anniversary when we were staying there and she gave us a miniature bottle of bubbly which was so kind of her ❤️ The staff are such a credit to the hotel ❤️ Location wise the hotel is up what the locals call Cardiac Hill. It's a bit of a jaunt up but there is a little shop half way up which acts as a good pit stop should you need to catch your breath. Anyone with mobility issues probably would struggle. The hotel is about a 5 minute walk from the sea front which is fantastic, once again though there are steps going down to the beach front. You can walk along the main road though at the bottom and find an easier way down. You really can't beat the location of this hotel as you can walk for miles, like we did everyday. The walk to Torremolinos is lovely and you go past the fabulous harbour where there are some fabulous shops and places to eat. The only downside to the hotel for us was that our room was near the lift so we would hear people alot in the mornings going down to breakfast (it would seem alot of people think it's ok to have a very loud conversation in the corridor at 7.15am) and the same for people coming home in the early hours. Unfortunately that's what happens in hotels though isn't it. We can't recommend this hotel enough, we'd definitely stay again without hesitation.
The tropical island lanzarote please don't book. Food awful freezing cold, told manager of restaurant he said to use microwave family of 8, baby 6 months 2 disabled boys how can I leave children at table to serch for a microwavei understand it wont be boiling but expected it to be warm.. 1 Lift to our floor never worked from day 1 My door key fitted my daughters vise verser bear in mind yale keys so should never have fitted and opened another door well dont get me started on jet 2 here, waste of time, no I'm not a moaner 3 holiday this year used jet 2 for a few years never needed to complain, BUT OMG THIS HOTEL IS SHOCK HORROR AND SO IS JET 2 IN LANZAROTE, jet 2 are no help, I can't believe they left children without drink for over 2 hours bare in mind I didn't care about food because, I bought food, but drink shocking we was allinclusive but because I moaned about food took bands back because I wanted refund on food and go self catering because we was going out, day 3 of holiday we already spent over 600 euros on food eating out, if they refunded me I would of bought kids drinks but please look at other REVIEWS on this hotel food it's not just me , I will be going to, htv wales tv. Wales on line , Martin Lewis TV programme I have all the proof food was below 5 temperature so lady cutting our bands of JET 2 NEEDS TO LOOK INTO THIS HOTEL AND TAKE THERE BUSINESS ELSE WHEREi also have a video showing a key opening 2 separate doors on same landing so how many more doors can the key open makes you think dont it
Wir waren im THB Hotel Ibiza/ Sant Antoni. Alles in Allem ein sehr schöner Urlaub, Juniorsuite sauber und ruhig, super freundliches Personal, gutes Essen und perfekte Lage zum Meer, das WLAN könnte besser sein, das war uns aber nicht wirklich wichtig
Stayed in the THB Lanzarote end of nov to dec 2022! Place is lovely, clean and very friendly. One huge main pool and kids pool and one adult only pool with private bar. There are also pools outside some of the rooms, which anyone can use. Rooms are spacious and clean, little kitchenette with plates, bowls, kettle, cutlery etc. Used the poolside bar for drinks and snacks, the sex on the beach cocktails where nice and strong. Food was a little cold, but edible. All in all I would definitely go back.
Stayed at THB Felip in the resort of Porto Cristo 25th April - 9th May as a Solo Traveler on Half Board basis. From day one being greeted by Sara on arrival at reception, viewing room, bar, restaurant, checking out location and getting to know staff was a very good experience for my first day. The resort itself was quiet as it was pedestrianised but busy and had a great outlook to the bay from the hotel. This hotel, I can safely say, was one of the best I’ve stayed in for location, service, staff, food & drinks and of course quality of room for many a year. Staff were patient as I tried out my Spanish. Sadly I did not get everyone’s names as the staff were constantly busy and rarely stopped for chat beyond taking food or drink orders, just shows you the popularity of this hotel. Breakfast & Dinner were buffet style and one of the best I have experienced. Selection of food covered all variables and tastes, you were truly spoilt for choice with everything prepared & presented perfectly. Chef was on hand each meal time adding personal touches to requests like fried eggs, omelette, crepes, steaks etc. I can honestly say I did not need to eat the same thing twice during my stay. My compliments to the chefs. Drinks, I’m not much of a drinker now but still partial to San Miguel so this was my regular order though I did have wine with evening meals. Bar staff were very attentive and friendly and often went beyond what you would expect. I thank all the bar staff for their service and I hope I showed my appreciation by tipping well enough both bar staff and waiters. Special mention to Sara, Maria, Claudia and the guys behind the bar. Sara always getting out of her seat and gave full attention to customers enquiries and requests not just my own. Maria, amazed me in the number of languages she spoke with ease. Maria also as did Sara did everything to give a good guest experience, it was well noted. Claudia served coffee’s as you liked it each breakfast and with a smile even under pressure as it did get very busy at times. Claudia was also very attentive to tables at mealtimes making sure you had all you wanted and corrected other staff mistakes I won’t go into as some I expect were novices or still learning, we all start somewhere. Thanks to the Night Porter whom I did not get a name and served early breakfast alternative on two occasions with enthusiasm and smile even after I know would be a long night. All in all this was a great stay, all the staff played a part in welcoming their guests and providing second to none service. I give ***** Thanks guys you all know who you are even if I don’t. I look forward to visiting again. Todos los mejores chicos, John de Escocia.
Ottimo hotel : tre stelle con ottimi prezzi. Seconda volta che vengo e hanno alzato la qualità e varietà dei pasti : come cibo è un 4 stelle. Ha la sua bella piscina con giardino di palme, in cui si trova anche la piccola palestra che è aperta fino alle 22.00. Ha due parcheggi : quello gratuito con venti posti e quello più grande a 7€ al giorno (cmq intorno si riesce a trovare posto).
Stayed at this hotel in lanazarote it was uwful like a hostel very dirty rooms are derelict with no pitchers or anything kitchen filthy plates, clutery, dirty. Bathroom light didn't work shower stops running, towels had a very funny smell. Pull down bed didnt work it was broken. Restaurant well what can I say disgusting 🫣 plates dirty, greasy food was unedable always cold and not much choice, chef flipping eggs used the same spatular to flip the pancakes, fruit dried out it was unlawful really disappointing. Pitchers are not how the hotel looks nows! and wouldnt call this a hotel more of a holiday village, you have to walk ages to get a drink. Reception staff rude and not helpful 😑 please trust me and don't stay at this hotel it's the worse hotel I've ever stayed at and glad I only booked 3 nights and not a full holiday with them
Flew with Jet2 and could not fault airline, staff very friendly and helpful Stayed all inclusive in THB Tropical Island Playa Blanca, Lanzarote. Hotel was so clean ie grounds and rooms. Layout of hotel but xx fusing to begin with. You have Tropical & Island sections but they are basically mirror image of each other. Rooms we very spacious. Bedroom with safe and built in wardrobe and balcony. Lounge / kitchenette are very spacious. Bathroom has hairdryer and shower over bath. Only criticism with bathroom is the the super glass is fitted to bath is very difficult to lean around to use taps and not ideal with young children. Towels weee changed everyday and apartment cleaned everyday Grounds were immaculately kept and staff very friendly. We went all inclusive which I wouldn’t normally do. Buffet restaurant was very good good selection of food There are other restaurants but you need to book these Snack bars available You definitely need to explore site to know where everything is. Supermarket on sight Would definitely recommend but would at in the summer months it is more of a family resort place and is catered more for children. I would not go in summer months if you are a couple
Ich kann sowohl über THB Felip und THB Sur Mallorca nur positives berichten.
Staff were welcoming, friendly and helpful Breakfast & dinner buffet was good quality and had lots of choice
Hotel Maria Isabel, Playa de Palma. Ottima accoglienza, stanze semplici ma moderne e funzionali. Materassi meravigliosi! biancheria pulita. Mezza pensione con bevande a parte (prezzo normale delle bibite al ristorante). Buffet ricco e variato sia a colazione che a cena. Area griglia con alimenti cotti a richiesta al momento. Personale gentile. Due piscine di cui una coperta con idromassaggio + sauna. Per noi è stata una esperienza bellissima, da ripetere. La spiaggia a pochi minuti a piedi in questa zona è bella, con sabbia fine e mare limpido.
Stayed in the Lanzarote Hotel. There were 14 of us staying for for FIL's 70th, the travel agent was supposed to arrange for us to all be near to each other but when we arrived that was not the case. The family was upset and I spoke with the manager who could not have been more helpful and our rooms were changed and we were all next to each other and gave us extras to cover the inconvenience. It is a big complex and was always clean and tidy and the adults only 50 metre pool and private bar were excellent would stay at again.
I have just had Two weeks in the THB Sa Coma Platja hotel 20/09/2019 to the 4/10/2019 through Jet 2 Holidays ,on arriving the first thing i was shocked at was the Hotels Main entrance ,as its located between a Bag shop and a Kebab shop that was a massive skip a heart beat situation..On going into the Hotel i was pleasantly surprised at how lovely it looked and how clean it felt .I had booked a sea view room but was given a room looking over a rear car park so had to make a real fuss to get moved the next day to a room looking over the sea as was on my booking form. The Hotel Manager was certainly not at all nice or helpful and only from speaking to staff i found out she was the manager .So being nice helpful from there management is not high on the list .When i booked i was half board but found i was spending a small fortunes on coffee cold drinks ect .so by day 4 paid another 400 euros to go all inclusive as you get most things free as well as all food.On to the food Breakfast is good plenty on offer as such with a chef cooking you fresh eggs if wanted good choices of juices and hot drinks to cater for all ones tastes .The food under the heat lamps was always Luke warm this was the situation at all meal times but there was a microwave there if needed not good ...So all meals are help yourself as are the drinks you have to go and get the drinks you want and if your Half board or under you will pay expect for Breakfast juices and hot drinks . There is also on offer for all inclusive guests use of there Italian restaurant once per week well Yes hot food same as food in main restaurant great portions and they serve you at the table ..Sadly its all very rushed terrible decor but allows you the escape from the buffet based meals .I did forget to mention there is a chef or two on hand at all meals to cook certain meats ect but the quality of meats was not that good so the wastage i left and others left was very bad indeed.And for lunch and dinner the desserts was mainly Cakes same ones day in got boring .Also had to make sure plates and dishes was clean another big issue ..All these was told to the Assistant manager but they listen and do nothing to improve things. The pool was okay but always cold not heated so enter slowly unless its so hot in the air and then i guess the water in the pool will improve but when i was there we had days of 32 degrees and still a cold pool . One awesome thing was how close the beach was under 2 minutes through the hotel gate and the beach once all the seaweed was cleared was not to bad just very expensive for hire of sun beds and one umbrella ranges from 30 euros to 16 euros a day for two beds and one sun umbrella .The Hotel entertainment was okay repeated every week unless they managed to get in something new but finished every night at 10.00 pm then the bar closed ,normally well before midnight even after complaining about this the Hotel management dont care turning all out side lights off leaving us guests drinking in the dark.So one good thing was the Kids club run by a fantastic kids entertainer called Pedro Palouhe was just brilliant with the kids we saw in the hotel and also kept most of the adults guests entertained with dance in water ,volleyball ,table tennis ,walk to this old castle near the hotel along the woods by the coast . The room was not bad the worst sleep in two weeks as bed is so hard the pillows tube shaped so impossible to catch ones sleep on with air con in all rooms.To get clean towels and sheets in rooms only done 5 days a week they need to be thrown in the Bath made wet so there all changed ...Also for a deposit of 10 euros per Beach towel you get a towel to use and keep through the holiday with a 1 euro charge every time you want a clean one.Overall this was meant to be a 4 star Hotel really not more like a good 3 star and sadly not as cheap nice holiday as most staff was lovely there was one very Rude one with massive attitude all the rest not bad ..I cant see my self going back as food sleep so much of a nightmare and these are important to be good to make a person holiday .On speaking with the Jet 2 holiday Rep she just brushed off all issues and certainly was not interested in helping sort anything else to rectify these issues I and most other guests i spoke with, also agreed on food and sleep issues and changing sheets and towels unless tossed into your bath tub.
THB Hotels operates a network of hotels and resorts located in popular Spanish destinations, including Mallorca, Ibiza, Lanzarote, and Costa del Sol. The company specializes in providing a variety of accommodation options tailored for different types of travelers, including adults, families, and those seeking all-inclusive experiences. With a focus on comfort, gastronomy, and unique local experiences, THB Hotels aims to enhance guests' vacations through well-designed facilities and engaging activities. Targeting both leisure and family travelers, THB Hotels offers various packages, including cycling tours in Mallorca and golf experiences in Costa del Sol. The company places a strong emphasis on sustainability, promoting eco-friendly practices while ensuring a welcoming atmosphere for all guests. Visitors can easily explore available options and make reservations directly through the company's website, where they can also find special offers and last-minute deals.
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