Great experience with Ticketmaster
Great experience with Ticketmaster, easy to order tickets, and received reminder updates with helpful information. I would highly recommend this company.

Ticketmaster UK is a prominent ticketing platform that specializes in providing a wide range of tickets for live events across various categories, including concerts, sports, and theater performances. The company operates through its website, www.ticketmaster.co.uk, offering customers a seamless online experience to browse, select, and purchase tickets. With a user-friendly interface, Ticketmaster UK caters to fans seeking access to major events, ensuring they can secure tickets from renowned artists and venues. The target market for Ticketmaster UK includes event-goers of all ages looking to attend live performances, sporting events, and entertainment shows. By offering a comprehensive ticketing service, the company serves both individual consumers and event organizers, facilitating an efficient platform for ticket sales and distribution. Ticketmaster UK is recognized for its reliability and extensive selection, making it a go-to choice for those wanting to experience live entertainment in the UK.
Ticketmaster UK receives a generally positive reception from customers, with many praising the ease of ordering tickets and the excellent service provided. Reviewers highlight the user-friendly website, effective communication, and timely updates that enhance the overall experience.
Many express satisfaction with the seamless ticket purchasing process and the convenience of having tickets stored digitally. However, there are notable complaints regarding ticket rescheduling, particularly for high-profile events like Coldplay concerts, which have led to disappointment and logistical issues for some customers. Additionally, concerns about seating quality and unexpected refunds have emerged. Despite these criticisms, the majority of feedback reflects a strong appreciation for Ticketmaster's service and efficiency. Overall, the sentiment is predominantly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.0 | 57 |
| Sep 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great experience with Ticketmaster, easy to order tickets, and received reminder updates with helpful information”
“I asked to be moved to the September 8th concert (when I was still in London), but was told to request a refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 1.6 out of 5 (poor) | 2.1 out of 5 (poor) | — | 60 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 999 |
Bottom line: Ticketmaster UK is #4 of 5 on overall rating in this group. On value, Dream Car Giveaways scores higher (4.6 vs 1.6).
60 reviews of Ticketmaster UK. Filter by what matters to you.
Over a year ago
Great experience with Ticketmaster, easy to order tickets, and received reminder updates with helpful information. I would highly recommend this company.
Over a year ago
Really enjoyed The event. would like to attend in the future
Over a year ago
Amazing service it’s like having my own PA! Constant updates , reminders and steers it’s a brilliant company .
Over a year ago
Easy to buy tickets. Good communication & reminders. Instructions as to how to download your tickets & keep them in a safe place on your phone.
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Great experience with Ticketmaster, easy to order tickets, and received reminder updates with helpful information. I would highly recommend this company.
Really enjoyed The event. would like to attend in the future
Amazing service it’s like having my own PA! Constant updates , reminders and steers it’s a brilliant company .
Easy to buy tickets. Good communication & reminders. Instructions as to how to download your tickets & keep them in a safe place on your phone.
Very disappointed. I bought Coldplay tickets a year ago and planned my whole trip to London around the concert. Just a few days before, the show was rescheduled to a date when I was no longer in the city. I asked to be moved to the September 8th concert (when I was still in London), but was told to request a refund. Now I find out that the service fees are not refunded, which is completely unfair. The change was not my fault, yet I am the one losing money.
Excellent event and great line up. I’m coeliac and had no issue getting food too which can usually be a problem. Just used QR codes for tickets from the Ticketmaster app so easy.
0 stars Coldplay concert moved, so I requested 1 of my tickets be refunded and you refunded a random ticket that is in the middle of my group so some random person will be sat there! Thanks Paulyn M. from Ticketmaster for ruining our experience and refusing to help sort it out.
Excellent service. Quick and easy to use. I'm a bit of a technophobe but it was simple and painless.
Having purchased the tickets for Coldplay about a year ago Ticketmaster provided me with continuous updates regarding the event. They have been extremely professional and made the whole experience enjoyable.
Well coordinated & organised
So easy and with ticket in my wallet the whole entry process was simple x Thankyou to ticketmaster too for great updates and advice to make this an enjoyable experience x
Best nite of my life!!!!!! Forever thank you Coldplay!!!
Travel and access information was excellent as was the event
I had a question about my tickets and I got a speedy and satisfactory response. Very happy with the service
Coldplay always put on an amazing fantastic show. But Not so great seats tickets view. Was miles from the stage. Wembley. Very expensive seats block 528 for Wembley. In the heavens. And only got the tickets sent to me a few days before the concert. Last week. Even though I applied early on the pre sale. Over a year ago. For them to have my money a year in advance. Obviously a years interest on our money. And yet we have to wait a year for our tickets.
Sadly the date of the Coldplay concert changed and one of our party couldn’t make it. Efficient service to solve my problem, and refund one ticket, thank you!
Super easy ticket process, intimate venue that worked well with the band and music genre
Only giving one star because I can’t give none and leave a review. Bunch of crooks. Tickets changed arbitrarily to a date we can’t do, won’t transfer to another date, insist I have to request a refund and still charge a handling fee! Atrocious service and if I never use Ticketmaster again, it would still be too soon! I detest the monopoly TM has over the gigging world, destroying the industry and I’ll only be going to independent gigs from now on. Shame on you Coldplay
Ticketmaster UK is a prominent ticketing platform that specializes in providing a wide range of tickets for live events across various categories, including concerts, sports, and theater performances. The company operates through its website, www.ticketmaster.co.uk, offering customers a seamless online experience to browse, select, and purchase tickets. With a user-friendly interface, Ticketmaster UK caters to fans seeking access to major events, ensuring they can secure tickets from renowned artists and venues. The target market for Ticketmaster UK includes event-goers of all ages looking to attend live performances, sporting events, and entertainment shows. By offering a comprehensive ticketing service, the company serves both individual consumers and event organizers, facilitating an efficient platform for ticket sales and distribution. Ticketmaster UK is recognized for its reliability and extensive selection, making it a go-to choice for those wanting to experience live entertainment in the UK.
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