Tutto bene ma puo' andare meglio
Una volta avuto il contatto con una persona fisica, tutto top, ma arrivarci, non è evidente...

Ticketmaster Italia is a leading ticketing platform that specializes in providing access to a wide range of events, including concerts, sports, theater, and other live entertainment across Italy. The company operates through its website, www.ticketmaster.it, where users can browse, purchase, and manage tickets for various events. Ticketmaster Italia is part of the global Ticketmaster network, which offers extensive resources and options for event-goers. The primary customers of Ticketmaster Italia include individuals seeking to attend live events, as well as event organizers looking for a reliable ticketing solution. The platform caters to a diverse audience, from fans of major international artists to patrons of local performances. By offering a user-friendly interface and secure purchasing options, Ticketmaster Italia aims to enhance the overall experience of attending live events.
Ticketmaster Italia receives mixed reviews from consumers, reflecting both positive and negative experiences. Many reviewers appreciate the quality of concerts and the overall sound, highlighting enjoyable events.
However, significant complaints arise regarding ticket issues, including inflexible policies on modifications and exchanges, as well as problems with refunds for canceled events. Customers express frustration over receiving incorrect tickets and poor customer service, often describing it as the worst they have encountered. Additionally, issues with seat assignments and the inability to select preferred locations contribute to dissatisfaction. While some praise the prompt assistance from support staff in resolving specific problems, the overall sentiment leans towards disappointment due to the recurring ticketing issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 60 | 100% | -2.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.4 | 9 |
| May 25 | 3.8 | 35 |
| Jun 25 | 1.8 | 5 |
| Jul 25 | 1.0 | 9 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Avevamo un problema urgente legato a un biglietto smarrito a ridosso di un evento importante”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 3.2 out of 5 (fair) | 100 out of 100 | — | 60 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 999 |
Bottom line: Ticketmaster Italia is #4 of 5 on overall rating in this group.
60 reviews of Ticketmaster Italia. Filter by what matters to you.
Una volta avuto il contatto con una persona fisica, tutto top, ma arrivarci, non è evidente...
Tutto beo. Processo d'acquisto top rapido e veloce. Biglietto un po' meh. Nel senso qualche disegnino in più per renderlo memorabile anziché fare pagare altri euri per fartelo mandare a casa in versione fiha (toscano per dire un'altra parola che sennò mi censura, sono venexian in realtà ihihih)... Il biglietto era valido, non tarocco.
Esperienza fantastica concerto andato benissimo! L’acquisto dei biglietti è stato relativamente facile, sono riuscita ad acquistare praticamente subito i biglietti. Sarebbe ottimo avere un’applicazione di TicketMaster sul telefono così da avere subito accesso al biglietto o per cercare altri concerti/eventi futuri con più facilità.
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Polarized pattern: few middle ratings. 55% of recent reviews are 4–5★ and 43% are 1–2★.
Ticketmaster Italia is a leading ticketing platform that specializes in providing access to a wide range of events, including concerts, sports, theater, and other live entertainment across Italy. The company operates through its website, www.ticketmaster.it, where users can browse, purchase, and manage tickets for various events. Ticketmaster Italia is part of the global Ticketmaster network, which offers extensive resources and options for event-goers. The primary customers of Ticketmaster Italia include individuals seeking to attend live events, as well as event organizers looking for a reliable ticketing solution. The platform caters to a diverse audience, from fans of major international artists to patrons of local performances. By offering a user-friendly interface and secure purchasing options, Ticketmaster Italia aims to enhance the overall experience of attending live events.
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