Ticketmaster Poland is a leading online ticketing platform that specializes in providing access to a wide range of events and entertainment options across the country. The company facilitates ticket sales for concerts, sporting events, theater productions, and other live performances, ensuring that customers can easily find and purchase tickets for their favorite events. With a user-friendly interface, Ticketmaster Poland aims to enhance the ticket-buying experience for consumers. The primary customers of Ticketmaster Poland include individual event-goers, groups, and organizations seeking to attend various entertainment activities. By partnering with event organizers and venues, the company offers a comprehensive selection of tickets, catering to diverse interests and preferences. As a trusted name in the events and entertainment sector, Ticketmaster Poland plays a crucial role in connecting audiences with live performances.
Ticketmaster Poland receives a mixed reception from consumers, with a notable divide in experiences. On the positive side, many reviewers commend the helpfulness and professionalism of the customer service team, highlighting specific staff members like pani Magda and pani Maria for their efficient assistance in ticket exchanges and problem resolution.
Additionally, some customers appreciate the ease of purchasing tickets and the overall organization of events. However, significant complaints arise regarding ticket issues, such as the failure to receive payments for resold tickets and the sale of seats that do not exist or provide poor visibility. Many express frustration with the service, describing it as problematic and untrustworthy. Overall, while there are positive interactions, the prevalence of negative experiences leads to a predominantly unfavorable sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 60 | 100% | +1.2 | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 2.3 | 38 |
| Jun 25 | 3.5 | 13 |
| Jul 25 | 3.0 | 4 |
| Aug 25 | 4.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“W związku z niewyprzedniem biletów na koncert zapytałem o możliwość zamiany biletów na niższą trybunę z wyższej (bile...”
“Customer service keeps telling me to contact my bank, but my bank says they never received a transfer from them”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 2.8 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | — | 60 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 999 |
Bottom line: Ticketmaster Poland is #4 of 5 on overall rating in this group. On service, Dream Car Giveaways scores higher (5.0 vs 2.6).
60 reviews of Ticketmaster Poland. Filter by what matters to you.
Dzieki pani Magdzie udalo mi sie wymienic bilety z wyzszej trybuny na nizsza ( za ta sama cene). Cala sytuacja poszla sprawnie, szybko i profesjonalnie, wiec moge polecic usługi supporta Ticketmaster
ocenę zawdzięczam Pani Karoliniektora pomogła mi dnia 04.08.2025
Kontakt z Panią Moniką przebiegł rewelacyjnie i rozwiązano mój problem. Dziękuję
Quick answers to the questions people ask most.
Yes, Ticketmaster Poland is a legitimate company with numerous customer reviews. They have a mix of positive and negative experiences, reflecting their commitment to customer service.
Ticketmaster Poland is not a scam, but some customers have reported issues with ticket resales and payment delays. Verified reviews indicate both satisfactory and frustrating experiences.
Ticketmaster Poland specializes in ticket sales for concerts, events, and entertainment, providing a platform for both purchasing and reselling tickets.
Ticketmaster Poland accepts various payment methods, including credit cards and online payment options, ensuring a convenient transaction process for customers.
Customer support at Ticketmaster Poland is generally praised, with many reviews highlighting quick and effective assistance from their team, especially in resolving ticket-related issues.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 45% of recent reviews are 4–5★ and 55% are 1–2★.
Świetny koncert i łatwy zakup biletów
Excellent support service. I supposed to fly to Poland for a concert, but unfortunately it got cancelled. I didn't have a chance to wait for the new dates so I requested a refund. I was refunded within a week and the support service (Magda) was very kind, helpful and available through our the process. Really appreciate it. Thanks!
I had an excellent experience with Ticketmaster Poland. After accidentally purchasing concert tickets for the wrong date, their team kindly and efficiently exchanged them for the correct performance, all at no additional cost. While the only minor inconvenience was having to submit a request via their online contact form, I fully appreciate that this ensures all relevant details are provided from the outset, making the process smoother for everyone involved. Overall, I’m genuinely impressed by their helpfulness and professionalism, a great example of customer service done right.
Chciałabym serdecznie podziękować Pani Marii z obsługi klienta za wyjątkową pomoc i życzliwość. Pomimo trudności i ograniczeń, Pani Maria pomogła mi w wymianie miejsc na koncert Kendricka Lamara i SZA, dzięki czemu mogę teraz cieszyć się wydarzeniem razem ze znajomymi. Jej cierpliwość, zaangażowanie i profesjonalne podejście zasługują na najwyższe uznanie. Rzadko spotyka się tak oddanych i życzliwych pracowników. Dziękuję z całego serca – to naprawdę wiele dla mnie znaczyło!
Rewelacyjna organizacja, błyskawiczna sprzedaż biletów, profesjonalne podejście do klienta. To kolejne wydarzenie, na które bilety kupiłam właśnie w tym miejscu. Polecam!
Poziom Stingowego artysty robi swoje
Bardzo dobrze zorganizowane wszystko mój bilet był z wami bezpieczny i byliście ze mną do końca❤️
Wszystko super
Sprawnie, szybko i miło.
Napisałem do supportu ticketmaster z prośbą o wymianę biletów na lepsze miejsce : gc l na energy floor. Cały proces nie trwał nawet godzine, w mniej niz godzine moje bilety zostały już wymienione. Jestem bardzo zdziwiony jaki dobry support ma ticketmaster.
Bardzo pomocny zespół ludzi. Świetna organizacja i kontakt z klientem! Dzięki
Ticketmaster Poland is a leading online ticketing platform that specializes in providing access to a wide range of events and entertainment options across the country. The company facilitates ticket sales for concerts, sporting events, theater productions, and other live performances, ensuring that customers can easily find and purchase tickets for their favorite events. With a user-friendly interface, Ticketmaster Poland aims to enhance the ticket-buying experience for consumers. The primary customers of Ticketmaster Poland include individual event-goers, groups, and organizations seeking to attend various entertainment activities. By partnering with event organizers and venues, the company offers a comprehensive selection of tickets, catering to diverse interests and preferences. As a trusted name in the events and entertainment sector, Ticketmaster Poland plays a crucial role in connecting audiences with live performances.
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