Platinum Services is a consultancy firm specializing in university application guidance for students seeking higher education in the United Kingdom. The company offers free expert support to UK and EU students, assisting them with the admissions process, personal statement development, and course selection for foundation, undergraduate, and postgraduate degrees.
Targeting a diverse clientele, including individuals with varying qualifications and work experience, Platinum Services aims to simplify the often complex university application journey. Their mission is to promote universal access to higher education, ensuring that all students receive the necessary support to achieve successful enrollment in UK universities.
Platinum Services has a positive customer experience.
Platinum Services receives overwhelmingly positive feedback from its clients, with many praising the promptness and professionalism of the staff. Reviewers frequently highlight the supportive nature of agents like Mustapha, Elijah, and Raneen, who provide reassurance and guidance throughout the university application process.
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Customers appreciate the excellent communication and personalized assistance, noting that the team is genuinely invested in their success. Many express gratitude for the patience and understanding shown, particularly towards older students or those with special needs. However, a few reviews mention issues related to data handling and after-service support, indicating that there may be room for improvement in these areas.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.9
399
100%
-0.1
● Low
4.9 / 5 overall
=
399 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
4.8▼ 0.1
12-month avg
4.9
All-time
4.9
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
5.0
11
Jan 25
5.0
12
Feb 25
5.0
5
Mar 25
5.0
6
Apr 25
5.0
13
May 25
5.0
9
Jun 25
4.9
11
Jul 25
5.0
23
Aug 25
4.9
14
Sep 25
4.9
9
Oct 25
4.5
8
Nov 25
5.0
15
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 399 most recent reviews.
Top praiseof 390 positive reviews
Customer service42%
165 mentions
Helpful support31%
119 mentions
Easy to use10%
40 mentions
Friendly staff9%
35 mentions
“Platinum Services were really supportive”
On “Customer service” · Nov 21, 2025
Top complaintsof 8 negative reviews
Customer service25%
2 mentions
“Customer service not helpful, do not tell you how to file a complaint or SAR - they do not remove your details from t...”
On “Customer service” · Nov 7, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
Overall rating and review count for this company and similar companies
I met amazing people working in platinum services, They are help me a lot to guide me studying at university, I'm feeling great with your service I hope I can see you all guys again, thank you very Much,
Mario sequeira
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I have had the best experience with platinum service, the agents are very helpful, they talked me through the whole process with so much professionalism & respect. Their communication was brilliant
(F. Dlamini)
It’s been fantastic process having the help from Platinum services getting me onto my masters course for LCCM. From start to finish there services has been amazing and the team are great helping get you to where you need to be. Would highly recommend to anybody looking to get back into studying and need that bit of extra support / drive.
A Massive thanks to the whole team, the support was way beyond expectations, helped me to achieve something i previously thought wasn’t possible. They helped with a superb Cv, constant advice, and everything needed to get me through to uni with no gcses or a levels - just work experience and a drive for my passion
My experience with Platinum Services was great. The whole process of applying to uni was not as hard as I thought and they guided me through it all. Even after I got my unconditional offer they still contacted me to provide assistance with applying for my student loan etc. I would definitely recommend Platinum Services to others who are looking to go to uni but unsure where to start.
Great set of staff willing to go above and beyond to help you along the way to reach your goals especially Dani she was amazing and always on hand to help when needed. Platinum services is the only way to go with your studies. 10/10
I just wanted to say a very big thank you for helping me to get into university it nearly brought tears to my eyes but I was so joyful. If it wasn’t for platinumservice Omg. I’m so happy 💖
Platinum Services is a consultancy firm specializing in university application guidance for students seeking higher education in the United Kingdom. The company offers free expert support to UK and EU students, assisting them with the admissions process, personal statement development, and course selection for foundation, undergraduate, and postgraduate degrees.
Targeting a diverse clientele, including individuals with varying qualifications and work experience, Platinum Services aims to simplify the often complex university application journey. Their mission is to promote universal access to higher education, ensuring that all students receive the necessary support to achieve successful enrollment in UK universities.