Platinum Services is a consultancy firm specializing in university application guidance for students seeking higher education in the United Kingdom. The company offers free expert support to UK and EU students, assisting them with the admissions process, personal statement development, and course selection for foundation, undergraduate, and postgraduate degrees.
Targeting a diverse clientele, including individuals with varying qualifications and work experience, Platinum Services aims to simplify the often complex university application journey. Their mission is to promote universal access to higher education, ensuring that all students receive the necessary support to achieve successful enrollment in UK universities.
Platinum Services has a positive customer experience.
Platinum Services receives overwhelmingly positive feedback from its clients, with many praising the promptness and professionalism of the staff. Reviewers frequently highlight the supportive nature of agents like Mustapha, Elijah, and Raneen, who provide reassurance and guidance throughout the university application process.
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Customers appreciate the excellent communication and personalized assistance, noting that the team is genuinely invested in their success. Many express gratitude for the patience and understanding shown, particularly towards older students or those with special needs. However, a few reviews mention issues related to data handling and after-service support, indicating that there may be room for improvement in these areas.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.9
399
100%
-0.1
● Low
4.9 / 5 overall
=
399 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
4.8▼ 0.1
12-month avg
4.9
All-time
4.9
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
5.0
11
Jan 25
5.0
12
Feb 25
5.0
5
Mar 25
5.0
6
Apr 25
5.0
13
May 25
5.0
9
Jun 25
4.9
11
Jul 25
5.0
23
Aug 25
4.9
14
Sep 25
4.9
9
Oct 25
4.5
8
Nov 25
5.0
15
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 399 most recent reviews.
Top praiseof 390 positive reviews
Customer service42%
165 mentions
Helpful support31%
119 mentions
Easy to use10%
40 mentions
Friendly staff9%
35 mentions
“Platinum Services were really supportive”
On “Customer service” · Nov 21, 2025
Top complaintsof 8 negative reviews
Customer service25%
2 mentions
“Customer service not helpful, do not tell you how to file a complaint or SAR - they do not remove your details from t...”
On “Customer service” · Nov 7, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
Overall rating and review count for this company and similar companies
I’ve been working with Rhys from platinum services for some time now. He has been a great support for me through my journey of getting into LCCM. I couldn’t thank him and platinum services enough for how much they have helped me take the next steps into my music career. 100% recommend. Thank you!❤️
Appreciation Review:-Platinum Service Staffs are very professional and have integrity,They are very knowledgeable and highly helpful ,They guided me all through my registrations into university,I do call them any time because they told me I can call them anytime during the week even on weekends,They were there all the steps of the way,I would like to Thank Mustapha Bolaji and Finoola Nouran, I am grateful
It was a journey that I wouldn't have achieved with out Platinum
Each step I took i was guided by my Agent she really did put me through and I was successful in achieving my goals.
Raneen thank you so much for this great opportunity that your platform gave me.
I am super excited for this milestone....
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My personal experience was great nouran was very patient and helpful with me too fill out my application. I didn’t think I would be able too go too university but nouran has really benifited in changing my life for the best.
⭐⭐⭐⭐⭐
I had the absolute best experience with Platinum Education Services, and I especially want to thank Raneen for her incredible support throughout my university application journey. From the very first conversation, she made me feel at ease and confident in the process. Applying to university can be stressful and confusing, but Raneen broke everything down step by step and explained all the details clearly. She was always available to answer my questions, no matter how small, and she truly went the extra mile to make sure I had everything I needed.
Her knowledge, patience, and genuine care made all the difference—I honestly don’t think I could have managed the process without her guidance. She checked in regularly, helped me with deadlines, and made sure all my documents and submissions were perfect. What stood out most was how much she truly cared about my success, not just as an applicant but as a person.
I also want to give a huge thank you to Mo from admissions, who was equally supportive and helpful. Mo’s professionalism and attention to detail ensured everything went smoothly, and I always felt reassured knowing that I had both Raneen and Mo guiding me through this important stage of my life.
Thanks to their combined efforts, what I expected to be a stressful process turned into a positive and even exciting experience. I am so grateful for their support and cannot recommend Platinum Education Services enough. If you’re considering applying to university and want the best guidance, this is the team you need by your side!
I was spoken to with respect by Esraa, she was professional, pleasant informative, my interview was very welcoming and she did not give me false hope. The information was to the point and the interview requirements was delt with each subject. Documents we transfered and emails sent. I anticipate a positive outcome.
Absolutely fantastic service from John and Ryss! Really helped me all the way through from the start to the end. The quality of the service exceeded my expectations. They guided and supported me with my application process to go above and beyond. I would highly recommend Platinum Services- truly a 5 star experience!
Pio handled everything exceptionally while he was helping me get accepted into my Bachelor’s degree. The process was smooth and he explained everything perfectly. I would strongly recommend using Platinum Services!
Mo, Ahmed and Musa from Platinum Service. Has made today possible without the service without their support or assistance I believe that I wouldn’t be where I am today. They have helped me so much they got good communication skills listened to me they reassured me and believed in me I was able to complete my foundation year and now I’m going to start my first year in university the subject that I wanted to do. like I said without their support, service or the assistance I was unable to do this by myself so I’m very thankful for the help.
Great staff very helpful and easy to talk to. Helped every step of the way. My experience with Platinum Services is the best. Thank you Raneen and Mo. You simply the best. I recommend Platinum Services 👌🏽
Magnificent Service, was unsure on how this process would go but Raneen and her management team were available pretty much all day to help me out with my application to University.
Couldn’t be happier!
Mustafa & Mo supported me through the process which simplified the admission process. They were available to answer questions and I would recommend anyone wanting to go back to University to study do not procrastinate just do it!
Raneen was very professional and helpful with my uni application from start to finish she really does go above and beyond to help you get where you need to be would highly recommend her and platinum services
Platinum Services is a consultancy firm specializing in university application guidance for students seeking higher education in the United Kingdom. The company offers free expert support to UK and EU students, assisting them with the admissions process, personal statement development, and course selection for foundation, undergraduate, and postgraduate degrees.
Targeting a diverse clientele, including individuals with varying qualifications and work experience, Platinum Services aims to simplify the often complex university application journey. Their mission is to promote universal access to higher education, ensuring that all students receive the necessary support to achieve successful enrollment in UK universities.