Fine
First time using them

Vivid Seats is an online ticket marketplace that enables fans to buy and sell tickets for a wide range of events, including concerts, sports, and theater performances across the United States. The platform offers a user-friendly interface where customers can explore and discover upcoming events, making it easy to find tickets for their favorite shows and games. Targeting event-goers and enthusiasts, Vivid Seats provides a 100% Buyer Guarantee, ensuring that customers can purchase tickets with confidence. The company also features a unique ticket rewards program, incentivizing repeat purchases by offering customers credits towards future ticket buys. With a focus on reliability and customer satisfaction, Vivid Seats aims to connect fans with memorable live experiences nationwide.
Vivid Seats receives predominantly positive feedback, with many reviewers praising the ease and speed of purchasing tickets. Customers frequently highlight the quick transaction process and great prices, noting that buying tickets is often a straightforward experience.
However, some users express frustration with ticket access issues, mentioning that tickets sometimes fail to load or are delayed in delivery, leading to anxiety about potential scams. A few reviewers report specific problems, such as missing tickets and unresponsive customer service regarding parking passes. Despite these complaints, the overall sentiment remains favorable, with a significant majority appreciating the platform's efficiency and value. Overall, Vivid Seats is viewed positively, though there are areas for improvement in ticket access and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“buying my tickets were super easy & quick”
“Still have not received my printable parking pass but was charged 1 week ago”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | — | 60 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 999 |
Bottom line: Vivid Seats is #4 of 5 on overall rating in this group. On value, Dream Car Giveaways scores higher (4.6 vs 4.0).
60 reviews of Vivid Seats. Filter by what matters to you.
It was difficult to get your app downloaded to my phone. Would have rather tickets just be sent through email. Otherwise it was quite easy.
I like it a lot
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Quick and easy
Vorrei con questa recensione rassicurare chi è stato in ansia come me: i biglietti dei coldplay sono arrivati via ticketmaster.uk il giorno prima del concerto ed erano validi! Il servizio clienti è sempre stato disponibile e ha risposto con professionalità a ogni mia mail o chat. Non sono contenta invece per questo motivo: i biglietti sono stati venduti come "clear view" ma invece erano "limited view". Ho aperto una segnalazione e sono in attesa dell'esito.
I never could get my ticket accepted to have the scan access. It took a bit to get a paper ticket!
It was a quick smooth easy process and delivery confirmation was instant
Vivid Seats is an online ticket marketplace that enables fans to buy and sell tickets for a wide range of events, including concerts, sports, and theater performances across the United States. The platform offers a user-friendly interface where customers can explore and discover upcoming events, making it easy to find tickets for their favorite shows and games. Targeting event-goers and enthusiasts, Vivid Seats provides a 100% Buyer Guarantee, ensuring that customers can purchase tickets with confidence. The company also features a unique ticket rewards program, incentivizing repeat purchases by offering customers credits towards future ticket buys. With a focus on reliability and customer satisfaction, Vivid Seats aims to connect fans with memorable live experiences nationwide.
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