Wego.com is a travel and tourism platform that enables users to search for and compare flights, hotels, and travel packages. By aggregating information from various travel providers, Wego offers a user-friendly interface that simplifies the process of planning and booking trips. The platform aims to help travelers find the best deals and options tailored to their preferences. The company's primary customers include leisure and business travelers seeking convenient travel solutions. Wego.com serves a global audience, providing access to a wide range of travel services and resources. With its comprehensive search capabilities and focus on user experience, Wego.com plays a significant role in the online travel industry.
Wego.com receives mixed feedback from its users, reflecting both positive and negative experiences. Many customers appreciate the professional and helpful attitude of staff members, particularly highlighting individuals like Peter and Islam Fouad for their exceptional support.
However, a significant number of reviewers express frustration with the service, citing issues such as misleading information about baggage policies and unexpected extra charges during hotel check-ins. Complaints about the website's functionality and customer support accessibility are also prevalent, with users reporting difficulties in reaching the company despite claims of 24/7 availability. Overall, while some consumers have had positive interactions, the recurring issues with booking and service quality lead to a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2026.
| Month | Average | Reviews |
|---|---|---|
| Dec 25 | 4.2 | 20 |
| Jan 26 | 2.6 | 29 |
| Feb 26 | 2.3 | 11 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Professional emplyer”
“Bad service My experience was soo bad today,they don’t write any information about extra charges like deposit and all...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.0 out of 5 (fair) | 100 out of 100 | 2.8 out of 5 (fair) | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | — | 60 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Wego.com is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 1.4).
60 reviews of Wego.com. Filter by what matters to you.
I made a reservation with Wego and found their tickets cheaper than other agencies from Aswan to Cairo and back on Nile Air end flight were on time and were very helpful and supporting I would recommend them
I made the reservation 7 hours ago. The money was deducted from my account, but they still didn’t confirm my booking. After I contacted them many times, they said, “Sorry, we couldn’t confirm your booking. You can book another ticket, but the price has increased by 30%.” Not recommended
سيء جدا سيء جدا قمت بالحجز تم إلغاء الحجز ( فشلت العملية ) ولم اخذ فلوسي وقمت بالتواصل كثيرا وارسلت الآيبان ولم يتم استرجاع الفلوس ولا انصح احد بالتواصل معهم
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 47% are 1–2★.
سيء جدا قمت بالحجز تم إلغاء الحجز( فشلت العملية ) ولم اخذ فلوسي وقمت بالتواصل كثيرا وارسلت الآيبان ولم يتم استرجاع الفلوس ولا انصح احد بالتواصل معهم
سيء جدا قمت بالحجز تم إلغاء الحجز( فشلت العملية ) ولم اخذ فلوسي وقمت بالتواصل كثيرا وارسلت الآيبان ولم يتم استرجاع الفلوس ولا انصح احد بالتواصل معهم
سيء جدا قمت بالحجز تم إلغاء الحجز( فشلت العملية ) ولم اخذ فلوسي وقمت بالتواصل كثيرا وارسلت الآيبان ولم يتم استرجاع الفلوس ولا انصح احد بالتواصل معهم
بتاريخ ١٧-١٢ تم الحجز للدوحة سحبو الفلوس ولم يتم الحجز وحجزنا من جديد تم التواصل معهم حكولنا ١٠ ايام عمل ورح يتم ارجاع المبلغ و اليوم التاريخ ٨-١ ولم يتم ارجاع المبلغ وكل مرة حجة جديدة
سيء جدا قمت بالحجز فتم الغاء الحجز واظهر لي ( فشلت العملية ) ولم استرجع فلوسي، قمت بالتواصل كثيرا وارسلت الآيبان ولم يتم استرجاع الفلوس لا انصح احد بالتعامل معهم ابدا
سيء جدا قمت بالحجز تم إلغاء الحجز( فشلت العملية ) ولم اخذ فلوسي وقمت بالتواصل كثيرا وارسلت الآيبان ولم يتم استرجاع الفلوس ولا انصح احد بالتواصل معهم سيء جدا I made a booking, but it was canceled (the process failed), and I didn't receive my money. I contacted them repeatedly and sent my IBAN, but I still haven't received a refund. I do not recommend anyone contact them.
مارتينا أشرف سعدت بمساعدتك لي شكراً جزيلاً
Very helpful and fast response thank you 🙏🙏🙏
Checked through the wego the lowest price which was easemytrip after booking and confirmed for payment and the amount deducted. Email received from easemytrip that confirmation is not happen due to increase in fairs. Either to pay the difference or wait for almost 2weeks to refund your money back. When complained back to wego they said you have to follow what the agent inform. That shows the low of customer care as they suppose to punish the website they have no issue about what happened. This practice shows how to keep up their customer and they don’t care about them. They think only in the way of getting money and don’t care about the customer. Be careful before you do any deal with wego.
😊😊😊👍👍👍ا. بيتر ساعدني كثيرا الف شكر له
شكراً شركة wego وشكر خاص للموظف جاسر على خدمته
Wego.com is a travel and tourism platform that enables users to search for and compare flights, hotels, and travel packages. By aggregating information from various travel providers, Wego offers a user-friendly interface that simplifies the process of planning and booking trips. The platform aims to help travelers find the best deals and options tailored to their preferences. The company's primary customers include leisure and business travelers seeking convenient travel solutions. Wego.com serves a global audience, providing access to a wide range of travel services and resources. With its comprehensive search capabilities and focus on user experience, Wego.com plays a significant role in the online travel industry.
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