Best Customer Support
Best price, installmetnt plan is help and Peter (support agent) was very professional.

Wego.com is a travel and tourism platform that enables users to search for and compare flights, hotels, and travel packages. By aggregating information from various travel providers, Wego offers a user-friendly interface that simplifies the process of planning and booking trips. The platform aims to help travelers find the best deals and options tailored to their preferences. The company's primary customers include leisure and business travelers seeking convenient travel solutions. Wego.com serves a global audience, providing access to a wide range of travel services and resources. With its comprehensive search capabilities and focus on user experience, Wego.com plays a significant role in the online travel industry.
Wego.com receives mixed feedback from its users, reflecting both positive and negative experiences. Many customers appreciate the professional and helpful attitude of staff members, particularly highlighting individuals like Peter and Islam Fouad for their exceptional support.
However, a significant number of reviewers express frustration with the service, citing issues such as misleading information about baggage policies and unexpected extra charges during hotel check-ins. Complaints about the website's functionality and customer support accessibility are also prevalent, with users reporting difficulties in reaching the company despite claims of 24/7 availability. Overall, while some consumers have had positive interactions, the recurring issues with booking and service quality lead to a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2026.
| Month | Average | Reviews |
|---|---|---|
| Dec 25 | 4.2 | 20 |
| Jan 26 | 2.6 | 29 |
| Feb 26 | 2.3 | 11 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Professional emplyer”
“Bad service My experience was soo bad today,they don’t write any information about extra charges like deposit and all...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 2.8 out of 5 (fair) | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Wego.com is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 1.4).
60 reviews of Wego.com. Filter by what matters to you.
Best price, installmetnt plan is help and Peter (support agent) was very professional.
Thank you for the instantly response and solved regarding the booking issue, wego is the one of the best online website.
استاذ بيتر انسان مهذب جدا وخدوم فعلا شكرا جدا
Gasser mad my inquiry so easy and assisted me with a great attitude!
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 47% are 1–2★.
I was worried that i didn't get my confirmation email but as soon as i contacted the customer service their agent Gasser solved my query .
Misleading baggage information. During booking, baggage details were shown as “Data not available”. Later I found out one flight had 15 kg baggage and the other had none. I was traveling with two suitcases (one for me and one for my mother). Adding one bag at the airport cost 450 SAR, so we had to leave one suitcase behind. Customer support refused compensation or responsibility.
تعامل رائع وسرعه الرد ممتازة
الاستجابة ممتازة من الأستاذة يارا
خدمات ممتازة وشكرا إلى الاستاذ /جاسر
“I booked a flight with wego, and at the time of booking, it was mentioned that the cancellation fee would be 750 riyals. However, when I tried to cancel later due to personal reasons, customer service informed me that the ticket couldn’t be canceled, and no refund would be provided. On top of that, the customer service representatives were also quite rude and unhelpful when I asked for clarification. This overall experience reflects very poor service, and I wouldn’t recommend booking through wego.The rates shown initially differ from what you end up paying, and the service quality is subpar. I strongly advise against using this app for flight bookings.”
ا. مارتينا اشرف منتهي الاحترافيه و السرعه
شكرا جزيلا للخدمة المميزه واسئلة الامان برافو 👏🏻👏🏻👏🏻
booked two rooms on Wego with a clearly written request for the rooms to be next to each other. The hotel informed me upon arrival that they cannot meet this request, and directed me back to Wego for compensation. However, Wego refused any assistance, even though the issue affected the comfort and purpose of my stay. I am only asking for a partial compensation (one night) for the inconvenience. I hope the Resolution Team can help.
Very friendly and supportive wego staff. Highly recommended for booking your flights in future.
Very bad company agent Zain alvi he deal with me first he book three tickets for me I pay for it and after he cancelled and he told me you have to pay me one more time and they will refund you I pay second time after that he did not picked up my phone and blocked me don’t trust on that company , they did fraud with me £3000
شكرا للاخ بيتر وعبد الرحمن على وقوفهم معي دون انقطاع لمدة أكثر من ساعتين حتى وصولي إلى التذكرة شكرا جزيلا لجهودهم
السيد جاسرتعاون معي تماما
كان هناك مشكلة اشكر الاستاذ وليد وجميع العاملين في ويقو اولا على اهتمامهم وثانيا على مساعدتهم وثالثا على انهاء الاشكاليه بحلول فعلا ترضى العميل شكرا من القلب
Wego.com is a travel and tourism platform that enables users to search for and compare flights, hotels, and travel packages. By aggregating information from various travel providers, Wego offers a user-friendly interface that simplifies the process of planning and booking trips. The platform aims to help travelers find the best deals and options tailored to their preferences. The company's primary customers include leisure and business travelers seeking convenient travel solutions. Wego.com serves a global audience, providing access to a wide range of travel services and resources. With its comprehensive search capabilities and focus on user experience, Wego.com plays a significant role in the online travel industry.
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