Good experience !
Good experience !

Hilton Hotels is a global hospitality company that provides a range of accommodations, including hotels and resorts, across various locations worldwide. The company caters to both leisure and business travelers, offering services that include comfortable lodging, conference facilities, dining options, and recreational amenities. Hilton Hotels aims to deliver a consistent and high-quality experience to its guests, whether they are visiting for a short stay or an extended vacation. With a focus on customer satisfaction, Hilton Hotels operates under multiple brand names, each tailored to meet the diverse needs of its clientele. The company's offerings include luxury, upscale, and midscale options, making it a versatile choice for travelers with varying budgets and preferences. By maintaining a strong presence in the hospitality sector, Hilton Hotels continues to attract guests looking for reliable accommodations that prioritize comfort and service. For more information, visit their website at www3.hilton.com.
Reviews for Hilton Hotels reveal a significant level of dissatisfaction among customers, with a notable 67% rating the experience poorly. Many reviewers express frustration over issues like double billing, lack of concierge services, and poor room conditions, such as malfunctioning air conditioning.
Longtime Hilton Honors members feel undervalued, citing high prices and inadequate loyalty rewards. While some guests report positive experiences, highlighting great service and enjoyable stays, these instances are overshadowed by the numerous complaints regarding staff attitude and property quality. Overall, the sentiment leans heavily negative, reflecting a widespread disappointment with Hilton Hotels.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 127 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.3 | 4 |
| Sep 24 | 2.0 | 4 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 3.0 | 4 |
| Jan 25 | 2.5 | 2 |
| Feb 25 | 2.9 | 7 |
| Mar 25 | 1.5 | 4 |
| Apr 25 | 2.0 | 6 |
| May 25 | 2.1 | 10 |
| Jun 25 | 1.0 | 4 |
| Jul 25 | 1.0 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 127 most recent reviews.
“Have stayed at Hilton Hotels all over the United States, Europe, South America, Central America, Asia and Africa for...”
“They are either inundated with customer complaints, or THEY DON'T CARE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 1.5 out of 5 (poor) | 2.1 out of 5 (poor) | −13% | 127 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Hilton Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 1.5).
127 reviews of Hilton Hotels. Filter by what matters to you.
I want you to know that I love staying at the Hilton, but your beds have become too hard for me and people with arthritis in their legs and backs. You must change your mattresses. They are rock hard!!!
Have stayed at Hilton Hotels all over the United States, Europe, South America, Central America, Asia and Africa for decades. Hotels and rooms are always impeccably clean and well furnished. Having stayed in other hotel chains and independents they haven't lived up to the high standard of Hilton. The Grand Vacation properties are not as nice as the hotels and there's an emphasis on buying and lack of service when you don't buy. Also, there's definitely a push for larger tips by personnel even when they don't do anything specifically for you. Hilton needs to oversee their personnel better but the accommodations are always clean, comfortable and worth the price.
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Raj at reception was wonderful. Early check in as room was available. Room was large and well appointed. Hotel is well positioned to explore the area and for SaddlersWells. Lovely breakfast and again very helpful pleasant stay. A couple of maintenance issues which we discussed with Raj on departure otherwise it would have been 5 stars.
We stayed in the Niagara Hilton on Fallsview Road. The hotel lobby, pool, gym , restaurants are beautiful. We stayed on the 39th floor with an awesome view of the falls. The room was spacious. However, the furniture was dated and did not meet our expectations based on what we saw downstairs. The bed was comfortable though and it was huge. The hotel food and beverage prices are really high. We suggest that you eat and drink elsewhere…. Food was just okay at their primary restaurant The Watermark…. You can buy alcohol at the local LCBO. I would go back ! Great location and near Clifton Hills which was fun. Great place for everyone!!!!
We have a large family. In hotels, we really like a separate bedroom (with door between living room), which is hard to find these days! Other hotels with these floor plans are hard to find. Home2Suites usually always has 2 room floor plans. Clean amenities, decent (nothing exciting) hot breakfast. FYI - Watch out for "all rooms pet friendly" if you have allergies!
Thanks to the tremendous destruction of value and loyalty by the Marriott International President and CEO Arne Sorenson, Hilton has become my hotel chain of choice (with Hyatt and IHG not far behind) when traveling internationally. However, in the United States and Canada, Hilton still lags in quality of service and loyalty recognition. Please hear me loud and clear: I never stay at hotels that lack a full-service executive lounge. If you want my business next time I am in Newark, Toronto, Waikoloa, Maui, etc., you must reopen the lounges and make sure they stay open until at least 10 pm every day of the week.
Advice: this hotel is new, so many taxi drivers do not know where it is, and might try to take you to the main Hilton. Tell.them it.is on Damascus street, next to Dubai Grand Hotel, and then they will know where to go. If they play dumb, call the hotel.and get directions. I have stayed twice at the Hampton by Hilton in Dubai, and recommend it for its lone eco-friendly position amongst the airport hotels.in this city. This hotel has no tiny plastic bottles of toiletries nor cakes of soap to waste; it uses dispenser bottles.of high quality product. There are plenty of power points and wi-Fi points to charge your devices, the room.is clean and comfortable, staff are good. Wi-fi is fast and free in all locations. The breakfast is pretty good - it is automatically free with every booking. The dinner buffet is not so good - best to eat out if you can. The hotel is near terminal 2, and there are shuttle services to all terminals, but check the times they go. Unfortunately there is nothing really around this hotel in the way of western-friendly restaurants. Best to take a cab into Festival city for good eats. This is not a 5-star hotel, but for cheap.prices and a good comfortable stay, especially if you are flying in/out of Dubai terminal 2, it is recommended.
Hilton East Midlands Airport Great Hotel and very clean. When you walk into the lobby you are greeted by friendly staff to check you in. It has a lovely lounge area where you can chill and relax before your flight. We had breakfast which was £12pp, This contained of Hot Breakfast buffets, cereals, pastries, toast, smoothies and fresh fruit. There was tea, coffee and fresh juices available. The room was a double guest room which was very spacious and clean. The bed was comfy and in the room had all the necessities such as a hair dryer, iron, ironing board, kettle with mugs, glasses, tea and coffee. The internet was very fast and reliable and is a work station downstairs to use macs and computers which are provided if you needed any forms printing out for travel. The internet is free during your stay only if you are a Hilton Honours Member which is free to join when you arrive at the hotel. Otherwise you get charged. Car parking is £5 per day to park. There are great facilities there such as a gym and swimming pool. A great thhing which we have not seen before is a rental counter inside the hotel for you to help your make your travel alot easier. However we did come to some issues such as things broken in the bathroom and the boiler had broken down which was a concern especially if you needed a shower before traveling. If we wanted hot water we had to boil the kettle. However this was out of Hiltons hands a was a mechanical issue we know how boilers break. They resolved this and gave us compensation when we checked out. Great staff and the Office Manager Carlos was brilliant. We would stay here again and would highly recommend it. To see our Hotel review on our channel visit YouTube the WALTway the video will be live from 12/08/2018 after 4pm.
Hilton Hotels is a global hospitality company that provides a range of accommodations, including hotels and resorts, across various locations worldwide. The company caters to both leisure and business travelers, offering services that include comfortable lodging, conference facilities, dining options, and recreational amenities. Hilton Hotels aims to deliver a consistent and high-quality experience to its guests, whether they are visiting for a short stay or an extended vacation. With a focus on customer satisfaction, Hilton Hotels operates under multiple brand names, each tailored to meet the diverse needs of its clientele. The company's offerings include luxury, upscale, and midscale options, making it a versatile choice for travelers with varying budgets and preferences. By maintaining a strong presence in the hospitality sector, Hilton Hotels continues to attract guests looking for reliable accommodations that prioritize comfort and service. For more information, visit their website at www3.hilton.com.
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