Great
I stayed at Hilton in Krakow. Good hotel with an amazing view of the Vistula River. Higly recommend

Hilton Hotels is a global hospitality company that provides a range of accommodations, including hotels and resorts, across various locations worldwide. The company caters to both leisure and business travelers, offering services that include comfortable lodging, conference facilities, dining options, and recreational amenities. Hilton Hotels aims to deliver a consistent and high-quality experience to its guests, whether they are visiting for a short stay or an extended vacation. With a focus on customer satisfaction, Hilton Hotels operates under multiple brand names, each tailored to meet the diverse needs of its clientele. The company's offerings include luxury, upscale, and midscale options, making it a versatile choice for travelers with varying budgets and preferences. By maintaining a strong presence in the hospitality sector, Hilton Hotels continues to attract guests looking for reliable accommodations that prioritize comfort and service. For more information, visit their website at www3.hilton.com.
Reviews for Hilton Hotels reveal a significant level of dissatisfaction among customers, with a notable 67% rating the experience poorly. Many reviewers express frustration over issues like double billing, lack of concierge services, and poor room conditions, such as malfunctioning air conditioning.
Longtime Hilton Honors members feel undervalued, citing high prices and inadequate loyalty rewards. While some guests report positive experiences, highlighting great service and enjoyable stays, these instances are overshadowed by the numerous complaints regarding staff attitude and property quality. Overall, the sentiment leans heavily negative, reflecting a widespread disappointment with Hilton Hotels.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 127 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.3 | 4 |
| Sep 24 | 2.0 | 4 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 3.0 | 4 |
| Jan 25 | 2.5 | 2 |
| Feb 25 | 2.9 | 7 |
| Mar 25 | 1.5 | 4 |
| Apr 25 | 2.0 | 6 |
| May 25 | 2.1 | 10 |
| Jun 25 | 1.0 | 4 |
| Jul 25 | 1.0 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 127 most recent reviews.
“Have stayed at Hilton Hotels all over the United States, Europe, South America, Central America, Asia and Africa for...”
“They are either inundated with customer complaints, or THEY DON'T CARE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 1.5 out of 5 (poor) | 2.1 out of 5 (poor) | −13% | 127 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Hilton Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 1.5).
127 reviews of Hilton Hotels. Filter by what matters to you.
I stayed at Hilton in Krakow. Good hotel with an amazing view of the Vistula River. Higly recommend
Location: Hilton Garden Inn Krakow Airport Excellent location, convenient for airport access. Rooms were very clean and comfortable. Bed and linen 5/5. Restaurant provided excellent food, if a little pricey. Very enjoyable breakfast and a great start to the day.
Had breakfast at the Hilton hotel Stansted airport what amazing value for money all the staff are so friendly and helpful Jeanie who was so helpful with explaining how the breakfast works and going out her way to make sure everything was ok why still cleaning up all the tables that had been used Jeanie always is smiling and that extra mile to make all the guests are ok she is a credit to her management and all the staff are amazing I will definitely be going there for breakfast again all the best Dave
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I recently had an outstanding experience at Hilton Diagonal Mar Barcelona! The service truly exceeded my expectations. I had a special request to have a message delivered to my wife upon her arrival, and the staff was immediately ready to assist—efficient, friendly, and with a level of dedication that makes all the difference. A special thank you to Chantal Ferreras, whose kindness and attentiveness made the experience even more memorable. With such fantastic service, there’s no doubt in my mind that I’ll be choosing Hilton Diagonal Mar Barcelona for my next stay. If the service is this exceptional, I can only imagine that everything else at the hotel is just as outstanding! Thank you for an unforgettable experience! 🙌✨
We stayed at Syon Park Hilton in London it is in an amazing location, beautifully kept, very clean but also wonderful staff. Very helpful and friendly. But the best thing was the breakfast, best breakfast I’ve had in a hotel for years. Thanks
Wij verbleven in Hilton Green Plaza, Alexandrië. Een fijn hotel met vriendelijk personeel. Hoewel je zachtjes de menigte van de mall beneden hoort, vonden wij dit juist prettig en rustgevend om bij in slaap te vallen. We verbleven meerdere dagen in Egypte en hadden dit hotel voor slechts twee nachten geboekt omdat we meerdere plekken wilden zien. Achteraf hebben we spijt dat we hier niet langer zijn gebleven. Het was een geweldige ervaring! A great hotel with very friendly staff. You can hear the crowd from the mall downstairs faintly, but we actually found it soothing and relaxing to fall asleep to. We stayed in Egypt for several days and only booked this hotel for two nights because we wanted to explore other places. Looking back, we regret not staying here longer. It was an amazing experience!
Great experience staying in Hilton very clean and comfortable!!!
Hilton hotel vilamoura Stayed here in February absolutely fabulous hotel. Staff excellent couldn’t do enough for you. Accommodation superb. Facilities everything you would need on site. Food excellent highly recommend Only problem I didn’t stay for another week Thank you Excelente 👍
We received some great service from numerous employees from the hotel however we do want to mention one employee in particular - within the restaurant service team - Mohamed Ragab. My wife and I have been in the retail space for over 25 years and are able to recognise attentive service, warmth and talent. This employee has all the great foundations for further development and progression within the service industry. We would like to pass on our thanks to Mohamed Ragab for such lovely genuine service and wish him all the success for the future.
Hello, I was there for the reunion 7-15/17-2022. My room was under Breathy Jones, my room was 320. WOW!!! When I entered it was wonderful. Bed perfectly made, bathroom spotless, temp.of room great & smelled nice. So from the beginning of the stay til the end was great. Now the room attendant "NyKimbria Allen", was super. Her beautiful smile😁, outgoing personality🤗, & caring spirit every time was great😉. This young lady is surely a great quarterback for your hksp. staff. Will you please Reward her in some way??? Her appearance was so on point❤❤❤. Thank you so much for a great stay. ( front desk NEVER picked up the phone my whole weekend stay 😣 every time I got a busy signal )...I only wanted a wake-up call. NyKimbria Allen, thank you for ALL you do room attendants matter 👍🙏.
Best value for money hotels. Love the quality of service and room facilities.
This is my favorite hotel in the world. If you have a problem make sure you contact the manager. The breakfast buffets have always been the BEST in the world! There is always coffee ready at the main lobby, and if there are any problems the staff can help you. Thank you Hilton for making your name so great!
Hilton Hotel Kegworth. I noticed a Groupon voucher for afternoon tea at a decent price for Hilton Kegworth. There was opportunity to view availability and times before buying the voucher. In the current climate, I decided to call the Hotel to make sure they were offering afternoon tea as had been stung in this situation previously somewhere else and not been able to book. The gentleman on the phone assured me I could book my voucher and choose my date and time directly on Groupon. I booked via groupon. My mum, sisters and I arrived at the hotel for our booking - my mum excited for her birthday treat, to be told there was no booking on their system and they were not doing food/ afternoon tea currently as they have no chef on site. We were extremely disappointed. Whilst our frustration was understandably apparent, Jason, who I believe is management, was absolutely brilliant. He invited us in for complimentary drinks, bought my mum a gift bag with some bubbly and choc and before we left, handed me a voucher for complimentary afternoon tea for 4, valid for four months to make up for the inconvenience caused and attempt to make our (first) experience at the Hilton Hotel a positive one. We left feeling like valued customers. Jason is a credit to this hotel and proof that how a customer is dealt with in such a situation is paramount. We could have left disgruntled and never returned. However, I am confident, being new to the area, it is likely I will become a regular customer and return time and time again. Thank you!
Thank you once again Hilton for refund you did not have to give me .Paid very quickly . Pity other companies did not follow your lead ! Looking after your customers 1 st class
I would like to congratulate Hilton Garden Inn Seville for their help and support to cancel my order due to Corona virus Pandemic . They credited my account and returned all the money due to me without any problems. My order no:3179637362 . Mr Reuben Lahav.
I am a Hilton Honors member and routinely stay in Hilton hotels and their brand whenever I have the chance. They run promos for double and additional points every few months and being a rewards members has perks in addition to the free room every now and again, like the free water at check in, late check out and early check-in and free wifi. I travel about 5x for work annually and love to solo travel in my free time - I estimate that I stay at hotels for about 60+ days a year so I know something about hotels and have almost every hotel app and loyalty account there is. My favorite Hiltons are the Garden Inns but there are some other nice boutique Hilton hotels that are upscalel in larger cities like Seattle and California I have stayed at and enjoy from time to time for work or play. Usually the customer service is good and late check-out can be honored if you request it in enough time. I enjoy the app with the keyless entry, check-in on the app to avoid lines, and some hotels offer chat where you can request items from the front desk via the chat app. It's great. I'm a fan and will continue to be loyal to Hilton brands. They are doing it right - their app is one of the best hotel apps I've used.
Very good service
Hilton Hotels is a global hospitality company that provides a range of accommodations, including hotels and resorts, across various locations worldwide. The company caters to both leisure and business travelers, offering services that include comfortable lodging, conference facilities, dining options, and recreational amenities. Hilton Hotels aims to deliver a consistent and high-quality experience to its guests, whether they are visiting for a short stay or an extended vacation. With a focus on customer satisfaction, Hilton Hotels operates under multiple brand names, each tailored to meet the diverse needs of its clientele. The company's offerings include luxury, upscale, and midscale options, making it a versatile choice for travelers with varying budgets and preferences. By maintaining a strong presence in the hospitality sector, Hilton Hotels continues to attract guests looking for reliable accommodations that prioritize comfort and service. For more information, visit their website at www3.hilton.com.
This profile hasn't been claimed by the business owner.