Great customer service
We returned our rental car late but Sharon patiently waited for us. She is cheerful, caring and very helpful.

YES RENTALS is a car rental service based in New Zealand, offering affordable vehicle hire options starting at just $19 per day. Catering to both local residents and tourists, the company provides a diverse fleet of well-maintained vehicles, including sedans, SUVs, and minibuses, suitable for various travel needs. Customers can easily book their preferred vehicle through the company's user-friendly website, which emphasizes budget-friendly prices and flexible rental options. The company aims to deliver reliable service, with positive customer feedback highlighting the cleanliness of vehicles and the efficiency of the pickup and drop-off process. YES RENTALS focuses on providing value for money, making it an appealing choice for those seeking economical car hire solutions in New Zealand.
YES Rentals receives a mix of feedback from customers, highlighting both commendable service and notable issues. Many reviewers praise the company for its excellent customer service, with specific mentions of staff being friendly, helpful, and accommodating, particularly in situations like late returns.
The affordability and reliability of the rental vehicles are also frequently noted as strong points, with several customers expressing satisfaction with the overall value for money. However, there are critical concerns regarding the rental process, with some customers experiencing issues related to communication and the timeliness of information, such as shuttle services. Despite these complaints, the majority of reviews reflect a positive sentiment towards YES Rentals, emphasizing their good service and reasonable rates.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 139 | 100% | +1.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 4 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 3.1 | 8 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 3.0 | 6 |
| Mar 25 | 4.7 | 3 |
| Apr 25 | 1.5 | 2 |
| May 25 | 4.8 | 9 |
| Jun 25 | 5.0 | 7 |
| Jul 25 | 4.9 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 139 most recent reviews.
“We returned our rental car late but Sharon patiently waited for us”
“They charged me $250 NZ for the issue, got a new car & clearly told them to e-mail the repair invoice ASAP so I could...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 3.4 out of 5 (fair) | 2.1 out of 5 (poor) | +14% | 139 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: YES RENTALS is #4 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 2.1).
139 reviews of YES RENTALS. Filter by what matters to you.
Over a year ago
We returned our rental car late but Sharon patiently waited for us. She is cheerful, caring and very helpful.
Over a year ago
Great service on time and great service
Over a year ago
Amazing, so easy, picked us up on time, car was in good working order, super easy and always answered the phone
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Polarized pattern: few middle ratings. 63% of recent reviews are 4–5★ and 36% are 1–2★.
We returned our rental car late but Sharon patiently waited for us. She is cheerful, caring and very helpful.
Great service on time and great service
Amazing, so easy, picked us up on time, car was in good working order, super easy and always answered the phone
Great company. Super easy & cheap daily rates Good service. Just didn't get email early enough to know about the free shuttle to their depot!
So easy, great gas mileage and lovely staff!
Flexible when I needed to return it a couple of hours later. Super easy and super cheap!
Excellent service
Easy pick up and communication was good. Everything I needed.
Very good service and value. Would hire again from Yes Rentals
Very efficient and friendly customer service 👍
Great service, friendly people - at a very good price. We will be back.
Great service very professional. Pick up and drop off at airport was easy. The Toyota Aqua I hired was tidy with no bad smells. Vehicle worked well with no issues and a great price.
Bonne expérience le jour de la location ! On verra pour la suite!
Had a really good experience with this car in Auckland !
I travel to NZ quite frequently with family commitments, and in recent years have always used Yes rentals Auckland Airport branch. They are very prompt to pick me up from the airport, and deliver me back. The cars I've had have been clean and reliable, and being hybrids have saved me money on fuel. They are not super low mileage, but I don't expect that at the extremely cheap price they charge. The office staff are friendly and helpful, and had no problem extending my rental for an extra day with a phone call. I am happy to recommend them to any other customers, and will always use them in the future. Suzanne Day
Yea rentals Queenstown have always been amazing, quick easy service - couldn’t ask for more Melissa
Fast efficient and friendly.
This car rental company is really amazing! Their service attitude is particularly good, the entire process from booking to picking up the car was very smooth. The vehicle is well maintained, and feels very comfortable to drive. And their prices are also very reasonable, really worth the money. I particularly like their flexibility, being able to provide different car models to choose from according to my needs. During use, if any problems are encountered, their customer service team is always able to respond quickly and provide assistance. In short, I am very satisfied with the service of this car rental company and strongly recommend it to friends who need car rental services!
YES RENTALS is a car rental service based in New Zealand, offering affordable vehicle hire options starting at just $19 per day. Catering to both local residents and tourists, the company provides a diverse fleet of well-maintained vehicles, including sedans, SUVs, and minibuses, suitable for various travel needs. Customers can easily book their preferred vehicle through the company's user-friendly website, which emphasizes budget-friendly prices and flexible rental options. The company aims to deliver reliable service, with positive customer feedback highlighting the cleanliness of vehicles and the efficiency of the pickup and drop-off process. YES RENTALS focuses on providing value for money, making it an appealing choice for those seeking economical car hire solutions in New Zealand.
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