Zeetours Cruises is a specialized travel agency based in the Netherlands, dedicated to booking cruise vacations for a diverse clientele. With over 60 years of experience in the cruise industry, the company has established itself as a trusted provider for travelers seeking tailored cruise experiences. Zeetours Cruises offers a comprehensive selection of cruise options, catering to various interests and budgets, ensuring customers can find the perfect voyage to suit their needs. The company primarily serves leisure travelers looking for memorable holiday experiences at sea. Its user-friendly website, zeetours.nl, facilitates easy navigation and booking, allowing customers to explore different cruise itineraries and destinations. With a focus on enhancing customer satisfaction, Zeetours Cruises continuously seeks to improve its services through data-driven insights and personalized offerings.
Zeetours Cruises receives a significant amount of negative feedback from customers, with many expressing frustration over poor service and communication. Reviewers frequently mention issues with responsiveness, stating that they often face long wait times or are unable to reach anyone at the company when problems arise.
Complaints about booking errors and lack of support during cruises are common, with some customers feeling abandoned when issues occur. However, there are a few positive remarks about the quality of the cruises themselves and instances of good service, particularly when problems are escalated. Some customers appreciate the assistance they received in resolving issues during their trips. Despite these positives, the overwhelming sentiment is one of dissatisfaction, leading to a strong recommendation to avoid this travel company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 21 | 100% | +2.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 2.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 1.0 | 2 |
| May 25 | 3.0 | 1 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 21 most recent reviews.
“De Cruise is nog niet begonnen maar ik vind de service heel goed”
“2023 eerste cruise geboekt bij Zeetours, schip Costa Favolosa, middenlandse zee”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | — | 21 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | −1% | 1,014 |
Bottom line: Zeetours Cruises is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 2.8).
21 reviews of Zeetours Cruises. Filter by what matters to you.
De Cruise is nog niet begonnen maar ik vind de service heel goed. Er wordt met je meegedacht. Ok het ging heel even mis in het begin maar het kwam uiteindelijk allemaal goed met de boeking (miscommunicatie) Soms is de wachttijd lang maar heb ook een paar keer direct iemand aan de lijn gehad. Heb hier een goed gevoel over. Kevin heeft ons super geholpen!
Een week of wat geleden een cruise geboekt via Zeetours. Helaas bleek na het boeken dat er iets niet goed was gegaan; we konden slechts één van de twee hutten krijgen in de categorie die we hebben geboekt. Erg vervelend natuurlijk, maar waarschijnlijk zat er wat vertraging in de computer van de cruiseline. Daarop heb ik contact opgenomen met Zeetours. Ik ben hier zeer vriendelijk en begripvol te woord gestaan. Ze hadden al een ander tarief voor me in optie gezet voor het geval dat ik toch die tweede hut wilde boeken. Ook mocht ik later in de week nog een keertje contact met ze opnemen, want zij hebben voor mij nog de cruiseline gebeld of er niet een mouw aan te spelden viel. Super service. Helaas was er geen andere mogelijkheid meer (ik heb zelf ook rond zitten zoeken op de website van de cruiseline). Toen ik terugbelde met Zeetours kreeg ik dit ook bevestigd. Gelukkig hadden ze de optie vastgehouden (en verlengt zodat ik iets meer bedenktijd had). Deze optie dus geaccepteerd. Ik kan niet anders zeggen dan dat ik enorm tevreden ben geweest met de service van Zeetours tot nu toe. Ik kijk enorm uit naar mijn eerste cruises ooit!
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Zeer vervelend probleem tijdens de cruise. Op de boot zelf geen enkele hulp van de cruise maatschappij. Zeetours heeft vervolgens direct contact opgenomen met de cruise maatschappij. Dat er bij problemen geluisterd wordt en ook wordt gehandeld is zo belangrijk. Dank hiervoor.
Zeetours Cruises is a specialized travel agency based in the Netherlands, dedicated to booking cruise vacations for a diverse clientele. With over 60 years of experience in the cruise industry, the company has established itself as a trusted provider for travelers seeking tailored cruise experiences. Zeetours Cruises offers a comprehensive selection of cruise options, catering to various interests and budgets, ensuring customers can find the perfect voyage to suit their needs. The company primarily serves leisure travelers looking for memorable holiday experiences at sea. Its user-friendly website, zeetours.nl, facilitates easy navigation and booking, allowing customers to explore different cruise itineraries and destinations. With a focus on enhancing customer satisfaction, Zeetours Cruises continuously seeks to improve its services through data-driven insights and personalized offerings.
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