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Acorn Estate Agents

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Mar 3, 2025

Do not trust this estate agent

Do not trust this estate agent. They lie and deceive people then gaslight like crazy to make you think you're losing the plot. They rang me on a routine cold call and arranged a valuation appointment for my property, despite my asking and commenting a few times asking for a few days to consider it. Some guy who called himself Joe Reeves turned up at my flat promising me he would sell the property within moments! -4 weeks maximum! he kept saying how he would look me in the face, not the eyes no, the face! and never lie about his promise. He convinced me he would sell very very fast and i'd get a better price than any other agent could bring. After a discussion about their fees which were something like 6k I then argued my flat is not going to go for a high price at all, in fact it is at the lower end of the market and to walk away with zero profit only loss would be brutal on me. He said he could do a deal especially for me that he would speak to his regional director and do a cut price especially for my benefit. Nothing was put in writing at that moment but later that day he emailed me a poorly spelled email confirmation saying i could terminate Acorn's contract with zero days notice if i wanted. He was very aggressive and convincing and i felt i had nothing to lose. I explained a couple of times that I was in a contract with another estate agent. That the contract was still valid and only reflected a sole agent and I suggested I would either need to change it to include another agent or give notice and serve 28 days then contact and use them. He told me there was no need to do that, all I had to do was email the estate agent and tell them I no longer wished to sell and to take my property off the market. I asked if that was definitely ok and commented it didn't sound like the correct way to go. It sounded underhand, sneaky and dishonest as i did not want to take my property off the market. I want to sell it! I worried it would impact my relationship with the current agent too. They might realise even. I had found out from them there would be another 3% fee if a second agent was instructed. Not wanting to have to incur ££££'s I did as he said.I had a bad feeling about it but emailed my current agent as Joe advised and got them to take it off the market. All that week Acorn sent docusigns to me which took up whole afternoons and each time I sent one back I had anxiety that I was getting deeper and deeper into murky legal territory. One week after I had a call from Joe's assistant who was overbearing, wouldn't listen, told me to listen and was entirely dismissive when I explained what Joe had instructed me to do. She made out I had acted wrongly and behaved as if I had acted dishonestly. The more i tried to relay that I had followed his advice the angrier she became. She was absolutely unwilling to hear anything I attempted to say even less to acknowledge it as true. I asked to speak with Joe, she said he was off sick- (right!) I tried to call him but there was no answer. I emailed terminating my contract with Acorn on the back of Joe's email which stated I could terminate with 0 days notice. I did not receive any acknowledgement despite emailing them twice. Still no response from them. When i scutinised the sales document they were going to publish I saw a few errors. It stated my flat was south facing, it is not. The asking price was only 5k more than what my current agents are advertising! so i would have gone through all that just for Acorn to bully someone into paying 5k more and I have no doubt that Acorn would have reduced the price and I'd be taking a low price for my flat but still paying them a sky high higher than most charge. On Saturday I cycled out of my gate only to see a Acorn for sale board tied to our wall. My Saturday was ruined and my anxiety levels were through the roof the entire day. I knew it was in relation to my flat as there are no other flats for sale in my estate. I even had chest pain so bad was my anxiety about what it meant. I read there are fines if you breach a contract with an estate agent. I requested a copy of their internal complaints policy or code of conduct at this point. Yesterday sign gone, mistake??? Today i received an obnoxious call from Joe asking me why on earth i would want to file a complaint about them. Again, he made out he'd never ever told me to instruct my current estate agent to take the flat off market! He then made a snidey comment on the number of estate agents i have used in the past. Still no copy of policy. Perhaps I imagined absolutely everything Joe. Just stick to lying through your back teeth and get the phrase right, it is look you in the eye not the face. I am glad i won't see your face again. You may have got me a buyer but I strongly suspect the buyer would have been under duress and would not have followed through and i'd be back to square one. It is actually easier although more time wasting to be honest

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ooglanoc

4 Customer Reviews by ooglanoc

Dexters Estate Agents

They just like to sit in the shop…

Streets Ahead Estate Agents

They just can't be bothered!

Truuli

Mediocre /no service/low service

Acorn Estate Agents

Do not trust this estate agent

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