Streets Ahead Estate Agents is a family-run estate agency operating in South East London for over 30 years. The company specializes in a comprehensive range of property services, including residential sales, lettings, and property management. Streets Ahead aims to assist clients in finding their ideal homes or investment properties within the vibrant Croydon area and its surroundings. The agency caters to a diverse clientele, including first-time buyers, renters, and property investors, providing tailored solutions to meet their specific needs. With a reputation for reliability and expertise, Streets Ahead Estate Agents offers a user-friendly platform for browsing available properties, making it easier for customers to navigate the local real estate market.
Streets Ahead Estate Agents receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Adem, Pawel, and Shannay. Reviewers frequently commend the team's professionalism, responsiveness, and willingness to go above and beyond, with many noting how well they communicate throughout the property buying or renting process.
Customers appreciate the smooth and efficient handling of transactions, often feeling supported and valued. However, a small number of reviews express dissatisfaction, with one customer describing their experience as "extremely poor" and advising others to avoid the agency. Despite these negative comments, the majority of feedback reflects a strong sentiment of satisfaction and trust in Streets Ahead. Overall, the company is seen as a reliable choice for property needs.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 790 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.7 | 9 |
| Feb 25 | 4.5 | 4 |
| Mar 25 | 4.4 | 7 |
| Apr 25 | 4.2 | 11 |
| May 25 | 2.8 | 9 |
| Jun 25 | 4.5 | 8 |
| Jul 25 | 4.8 | 4 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.8 | 24 |
| Dec 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I would definitely recommend Adem to anyone looking for a reliable and helpful agent”
“We were informed just one day before moving in that the property had unresolved electrical safety issues and that our...”
790 reviews of Streets Ahead Estate Agents. Filter by what matters to you.
Over a year ago
Zero stars! Extremely poor experience with Streets Ahead – avoid if you vaule your health and sanity Our experience with Streets Ahead (Lower Addiscombe branch) has been consistently negative. Key pr... See more
11 months ago
Adem’s help and tenacity to find my housing was very incredible
11 months ago
I recently worked with Adem to secure a property, and the experience was smooth and professional from start to finish. He was patient, responsive, and explained every step clearly. Adem answered all m... See more
Over a year ago
Excellent service
Quick answers to the questions people ask most.
Streets Ahead Estate Agents provides comprehensive property services including buying, selling, and renting residential properties. We also offer property valuations, market appraisals, and guidance throughout the entire property transaction process.
Our office hours are typically Monday to Friday 9:00 AM to 6:00 PM, and Saturday 9:00 AM to 4:00 PM. We recommend calling ahead or checking our website for current hours as they may vary during holidays or special circumstances.
You can reach us by phone during business hours, through our website contact form, or by visiting our office in person. We also respond to emails and can arrange appointments at your convenience.
Many estate agents provide complimentary property valuations as part of their standard services. Contact us directly to discuss your property valuation needs and any associated terms or conditions.
As a local estate agency, we focus on properties within our immediate area and surrounding neighborhoods. Please contact us to confirm whether your specific location falls within our service area.
Property sale timelines vary significantly based on market conditions, property type, location, and pricing. We can provide more specific guidance based on current market trends and your particular property circumstances.
Typical documents include property deeds, energy performance certificates, and various legal documents. We will provide you with a comprehensive checklist of required documentation when you instruct us to sell your property.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Zero stars! Extremely poor experience with Streets Ahead – avoid if you vaule your health and sanity Our experience with Streets Ahead (Lower Addiscombe branch) has been consistently negative. Key property issues like mould and maintenance were ignored, and communication was vague, delayed, or contradictory. During my time in the property I later got diagnosed with asthma. We had over 10 different property managers in two years, meaning we constantly had to repeat the same issues with no continuity or accountability. Both the check-in and check-out processes were disorganised, stressful, and lacked transparency. A formal complaint we submitted in March 2025 still hasn’t been addressed and we are now in October 2025. Which means they have not followed their own complaints policy procedures. Streets Ahead have also failed to follow the agreed check-out inspection process and instead shifted responsibility onto us while threatening extended rent liability, which felt unfair and unreasonable. Overall, the agency has been unprofessional, unsupportive, and obstructive. We would strongly advise others to think carefully before working/engaging with this company.
Adem’s help and tenacity to find my housing was very incredible
I recently worked with Adem to secure a property, and the experience was smooth and professional from start to finish. He was patient, responsive, and explained every step clearly. Adem answered all my questions, kept me updated, and made the whole process much less stressful. I appreciate his honesty and the way he handled everything efficiently. I would definitely recommend Adem to anyone looking for a reliable and helpful agent.”
Excellent service
Great experience in viewing today. Ben J was very professional, punctual and responded to all of our questions. Thank you!
My experience has been great. Adem has been extremely kind and helpful and has helped at each stage. I hope to continue a good agent tenant relationship with Adem in the future.
Shannay and the whole team at Streets Ahead were brilliant. An excellent and quick service, always on the ball and at all times responding in a professional and very friendly manner. Also provided some good advice. We would certainly recommend Shannay and the team around her.
I made an offer on a property earlier this year and unfortunately there have been delays out of our control. Pawel has made sure to keep an open communication channel with myself throughout and has chased heavily to speed up the completion time for both myself and the seller and we now have a Completion date set.
Adem was very professional and got explained situations very well.
Shannay was friendly, welcoming, and professional. She made my husband and I feel at ease as we viewed our soon-to-be home. She has kept us up to date throughout the application process. Thank you, Shannay — please continue the great work you are doing 🙂
Adem from Streets Ahead has been a real lifesaver. He’s gone above and beyond to help me find an apartment, staying patient, proactive, and genuinely invested in my situation. You can tell he actually cares. If you ever need someone who puts in the work, Adem is your guy!
Lisandra was so helpful with me secure my new home, I had trouble with previous estate agents but streets ahead were thankfully able to help out!
Maya was great professional and easy to work with.
maya was very helpful and listened to all our questions
Me and my mother and my brother, we were looking for a 3 bedroom house. Unfortunately each house we got was 2 big bedrooms and a tiny room. Luckily my mom got it touch with Maya and was really really helpful and kind. She helped us get the house we wanted.
Pawel, Pawel, Pawel! Maybe if you say it 3 times he can fly down and help you to. Just sold a property through Streets ahead and Pawel pretty much acted as the solicitor! He went beyond what you expect from a family member, never mind an estate agent. Just a great Guy, very attainable, always giving regular updates and dragged everyone involved over the finishing line. I can't say enough good things about the man. If your buying, selling or renting ask for his help, in fact 'demand' that you deal with him.
Excellent team. Sophia had been amazing. She was very fast acting and easy to reach.
Great to find your branch in heart of south East London ,Speacial thanks to Ms Shannay
When we viewed the property today, Ben Jenkins has provided us with an excellent service. He is a fantastic salesman. He has the necessary knowledge and the experience, required to do his job effectively. He deserves a *****. Thank you. Rezaul Hamid
Amazing from the start. My agent Ben has been great through the entire process from viewing to my offer being accepted and beyond. If I had a choice I would only deal with Streets ahead from now on.
Many estate agents offer both sales and lettings services. Contact us directly to discuss our rental property services and how we can assist with your letting needs.
Estate agents typically work with buyers at all experience levels, including first-time purchasers. We can guide you through the buying process and help you understand each step involved in purchasing your first home.
Once instructed, we typically arrange professional photography, create marketing materials, and list your property on relevant platforms. We'll also conduct viewings and keep you updated on all enquiries and feedback from potential buyers.
Many estate agents maintain relationships with trusted mortgage advisors and solicitors to help streamline the buying and selling process. We can provide recommendations for professional services you may need during your property transaction.
Streets Ahead Estate Agents is a family-run estate agency operating in South East London for over 30 years. The company specializes in a comprehensive range of property services, including residential sales, lettings, and property management. Streets Ahead aims to assist clients in finding their ideal homes or investment properties within the vibrant Croydon area and its surroundings. The agency caters to a diverse clientele, including first-time buyers, renters, and property investors, providing tailored solutions to meet their specific needs. With a reputation for reliability and expertise, Streets Ahead Estate Agents offers a user-friendly platform for browsing available properties, making it easier for customers to navigate the local real estate market.
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