Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients.
Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
Truuli receives overwhelmingly positive feedback, with many customers praising the friendly and efficient service provided by their agents. Reviewers frequently highlight the professionalism and dedication of staff members like Leigh and Annie, who are noted for their transparency and support throughout the property buying process.
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Many express gratitude for the quick communication and helpfulness in addressing queries, making the experience enjoyable. However, a small number of reviews indicate dissatisfaction, citing issues such as unprofessional behavior, lack of updates during the sales process, and concerns over privacy when agents entered properties unannounced. Despite these criticisms, the majority of consumers recommend Truuli for their excellent customer service and effective property management. Overall, Truuli is viewed positively by most customers.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
374
100%
● Medium
4.8 / 5 overall
=
374 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Dec 2025.
Last 3 months
2.7▼ 0.3
12-month avg
3.3
All-time
4.8
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Feb 25
5.0
2
Mar 25
5.0
2
Apr 25
1.0
2
May 25
—
0
Jun 25
—
0
Jul 25
1.0
1
Aug 25
—
0
Sep 25
5.0
1
Oct 25
5.0
1
Nov 25
2.0
1
Dec 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 374 most recent reviews.
Top praiseof 361 positive reviews
Customer service41%
147 mentions
Helpful support26%
95 mentions
Professionalism25%
92 mentions
Fast & efficient16%
59 mentions
“I found their service to be friendly efficient and supportive”
On “Customer service” · Sep 24, 2025
Top complaintsof 10 negative reviews
Customer service40%
4 mentions
Response time20%
2 mentions
Charges20%
2 mentions
“Mediocre /no service/low service
I rang about a flat I saw on Rightmove which is being marketed by this company”
On “Customer service” · Apr 7, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
Overall rating and review count for this company and similar companies
Bottom line: Truuli is #1 of 5 on overall rating in this group. On website & app, Home Store + More scores higher (4.9 vs 4.2).
Reviews
374 reviews of Truuli. Filter by what matters to you.
See what reviewers are saying
HannahFeatured
Over a year ago
Exceptional Service - Highly Recommend
I recently sold my flat with Truuli. Ryan was absolutely fantastic from start to finish. He made a stressful process so much easier and was always there to support or assist me.
Ryan was always on h... See more
JessFeatured
Over a year ago
Bought a property with Truuli this…
Bought a property with Truuli this year. Ryan made it an easy experience and I felt very supported during the process. Would absolutely recommend!
Bea Featured
Over a year ago
Friendly & engaging
Annie showed myself and my friend around several properties. I found Annie to be really engaging and really wanted listened to and understand what we wanted. Annie was really helpful and wanted to fin... See more
Gavin MccayFeatured
Over a year ago
There were lots of challenges and…
There were lots of challenges and hurdles to overcome but Ryan was there every step of the way. Thank you.
Truuli provides business solutions and services to help companies optimize their operations. For specific service details and offerings, please contact Truuli directly or visit their official website.
What are Truuli's business hours?
Business hours may vary by location and service type. Please contact Truuli directly to confirm current operating hours for your specific needs.
How can I contact Truuli for more information?
You can reach Truuli through their official website contact form or by calling their main business line. Contact information is typically available on their website or business directory listings.
Does Truuli serve businesses of all sizes?
Truuli works with various types of businesses to provide tailored solutions. Contact their team to discuss your specific business needs and determine if their services are a good fit.
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What is Truuli's refund or cancellation policy?
Refund and cancellation policies may vary depending on the specific service or contract terms. Please review your service agreement or contact Truuli directly for details about their policies.
How long has Truuli been in business?
For information about Truuli's company history and experience, please visit their official website or contact them directly. This information is typically available in their company profile or about section.
Does Truuli offer consultations or assessments?
Many business service providers offer initial consultations to understand client needs. Contact Truuli directly to inquire about available consultation options and their process for new clients.
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I recently sold my flat with Truuli. Ryan was absolutely fantastic from start to finish. He made a stressful process so much easier and was always there to support or assist me.
Ryan was always on hand to answer any questions (no matter how small) and kept me updated at every stage. Ryan was so friendly and genuinely cared, he went the extra mile to get a great result and nothing was too much trouble. He took a proactive approach at all times.
The team at Truuli are fantastic. Thank you again, Ryan, for all your hard work, I'm so grateful!
I found their service to be friendly efficient and supportive. They were good at communicating and quick to answer queries.
I particularly liked their ethos and what I felt to be their ethics. This was in direct contrast to that of many Estate agency staff I met.
I was not the client in the sense that I was buying not selling. I felt that the staff were individuals of integrity who had a wish to treat others well and were endeavouring for all sides ( buyers and sellers) to have a good experience.
Thank you.
I was a little more than shocked, about the conversation I had with one of your agents. My intention was to speak directly and upfront with him, rather than by email, to clarify details that, (as far as I was concerned), were not unreasonable to ask. Instead, your agent, was straight away pumped up and offended, that I should dare ask anything of him, without any hesitation he was speaking over me. I am sure he would definitely be placed in the World Book of Records, for giving the longest ‘lecture’, without breathing. He, (oh so delicately), started telling me the following:
*That he’d been in the business for twenty years, and knew what he was talking about – how on earth he lasted so long I have no idea!
*All my questions had been answered – I’m not his friend, so what was I calling for? Clarification maybe to questions that still remained?
*A surveyor would have a degree, and would be able to know what needed to be done in the property – Now that’s a surprise!!!!
*An invoice with a different name doesn’t mean anything, it had nothing to do with the sale of the property, so why was I so interested. If it were him, he wouldn’t see it as any of his business to find who he was dealing with – that may be so, but this was my business not his!
*That I was over thinking things – It’s called being cautious, maybe he didn’t understand that and maybe he had more money than….
*Did I want to buy the property or not, because I was wasting the vendor’s time! – Was I really wasting her time? Unfortunately, I had asked several times from the very beginning of the process, for the very least an email/ something, (the agent was calling it a Memorandum of Sale) , to show that my offer had been accepted, to show good faith on the vendor’s part.
Finally, the questions that I was going to ask (if given CHANCE), was why was the property:
1. Still on the market months later, with no STC, if my offer had been accepted?
2. Still with the old incorrect description, that had been pointed out on the first day of my viewing the property? Is this not fraudulent?
This agent was:
Self righteous, rude, condescending, abrupt, arrogant, pushy, disrespectful and impatient, oh sorry, I almost forgot UNPROFESSIONAL.
As I had this conversation on loud speaker, it was heard by a colleague, who immediately was so disgusted by his conduct, that she made her own compliant. I was actually concerned about with this, but with second thoughts, I did expect better, wouldn’t anybody else? To ask questions, maybe frustrating, but how else do you find answers? Things started well, but soon changed, when I was given this other agent, up to now do not know what happened to the first!
Annie showed myself and my friend around several properties. I found Annie to be really engaging and really wanted listened to and understand what we wanted. Annie was really helpful and wanted to find us a property we love rather than try and push any property on us like some estate agents. I would definitely recommend them.
Very Informative Agents
Annie was a delight she was very informative and very helpful and has answered all my questions promptly. She went above and beyond trying to help us find the right property for our family.
I cannot recommend Truuli highly enough! From the very first valuation to the final sale of my property, the entire process was seamless and stress-free. Leigh was incredibly professional, knowledgeable, and approachable. He gave me an honest and accurate valuation, explained the process clearly, and kept me updated every step of the way.
His marketing strategy was spot on – the photos and listing were fantastic, attracting multiple viewings in no time. They were always available to answer my questions, no matter how small, and worked tirelessly to secure the best possible deal for my property.
Selling a home can be daunting, but Leigh and his team made the experience straightforward and even enjoyable. Their expertise and dedication really stood out, and I’m so grateful for their hard work. I wouldn’t hesitate to use their services again or recommend them to anyone looking to sell their property.
Thankful to them for making this process such a success!
I was not kept up to date with the sales process, I also had a male estate agent let himself into my property unannounced (and wondered why I was upset), and they failed to notify me of serious issues relating to the financial situation of the buyer until less than two weeks before the completion date. They have also failed to provide a respond to a formal complaint made.
I cannot thank Truuli enough for helping me sell my house. Ryan was friendly, helpful and supportive from start to finish. It was my first time selling and he really helped with the process. I honestly can’t think of a single negative. If you’re selling your house, I’d highly recommend you sell with Ryan at Truuli. I also used Jo at Taylor Rose as my solicitor, who Ryan recommended. And she was incredible. Together, they made the perfect selling team.
Annie Ryland, Truuli partner was amazing. She was so helpful throughout the process together with the team. I'm so happy that I've found them. What a reliable agent! Very recommendable.
I have been working with Nana at Trulli who manage my rental property for 1 year now. Nana found me a very reliable tenant for my property very quickly who has just signed to stay on for another year. I always get a prompt response when I contact Nana who makes the letting process as seamless as possible. After a negative experience with my previous letting agent, I'm very happy to have engaged Trulli and Nana as my letting agent.
Noeleen
We just sold our property with Leigh from truuli.
Leigh was very helpfully through out the all process and very patient with us, we are first time sellers, so was all new to us and Leigh was able to assist and answer all our queries, he did put us at ease.
I have no regrets and will advise his company if you are thinking of selling .
Thank you Leigh for your help and your patience once again
I recommend Truuli to anyone! They are professional and provide excellent customer service! I had my property on the market since Sept 2023 & only manage to complete in Nov 2024. A sale fell through - buyer pulled out due to inefficient solicitors and the slow pace. I changed estste agents & employed Truuli to help sell my house. Within 2 weeks I had another buyer. Ryan Morgan was exceptional with ensuring my next buyer did not pull out. Ryan was constantly chasing all parties concerned & kept me updated throughout the process. I have recommended Truuli to friends & family.
We just sold our property with Leigh from truuli.
Leigh was extremely patient, helpfully definitely went the extra mile to support the process. Leigh also supported after the sale we developed a great positive relationship with myself and my family.
I have no regrets and would suggest that you use this company always keep you updated and give you feedback after viewings.
Thank you Leigh and your team for your help and your patience once again
Ask for Ryan. He came recommended by friends who had just recently completed on their purchase and he didn't disappoint for a second. The communication is great, very clear, honest and I wasn't inundated with queries or info. He found me a buyer for my flat for my asking price in about 4 weeks and we just exchanged today with no delays. Very very pleased with the service and how genuinely pleasant the guys at Truuli are, if Ryan is anything to go by!
Really great service provided by the Truuli team when selling my house. Thanks to Natasha, Leigh and Ameera for all their hard work. Highly recommend Truuli.
Mediocre /no service/low service
I rang about a flat I saw on Rightmove which is being marketed by this company. The gentleman seemed professional however, I had a few queries about the length of the lease and service charge. He said he'd find out and get back to me. He did not get back to me and it got nearer to my viewing appointment. I called and he said he was still working on getting answers to my questions. I agreed to go see the flat anyway.
This same agent had sent me details of another flat nearer my own area and I had asked the same questions and asked if I could make an appointment to see this flat. He had said yes but i've not heard anything, no confirmation of this at all, zero.
I received a load of emails containing the same appointment over and over again for the first flat instead.
Saturday I got up extra early, got my chores done and cycled to Mitcham for my viewing appointment. This place was in the middle of nowhere, well off the beaten track and the estate looked rough, glass everywhere, smell of urine, dirty looking flats.
I stood in the freezing cold waiting and waiting, it was in a cul de sac, no sign of any person or car.
I rang the agent, a lady answered apologising, she tried to ring him twice but said there was no answer
I assume he was still sleeping.
I left without seeing the property, i am still waiting for an apology or explanation, nothing whatsoever.
They are truly tw*ts or truly attrocious as this is not the first time they have failed to answer or failed to show up
It’s been a month since we got the keys to our new home in South Croydon, and we couldn’t be happier! It only took one viewing to know this was where we wanted to be. We’re so grateful we met Annie that day — she’s such a people person: kind, enthusiastic, and an excellent communicator with real compassion. She truly understood us and supported us every step of the way through the buying process.
Trulli Agency impressed us with their innovative approach, especially by offering in-house legal services for both buyers and sellers, which made the whole process move along very quickly — a fantastic setup! Of course, if you’re part of a chain and working with external solicitors, things can take a bit longer, but Annie and the team were patient and helpful throughout.
We deeply appreciate the professionalism and patience from both the agency and the sellers in helping us complete our purchase successfully from start to finish.
Truuli may serve various industries depending on their specialization and expertise. Contact them directly to discuss your industry-specific needs and their relevant experience.
How do I get started with Truuli's services?
To begin working with Truuli, reach out through their official contact channels to discuss your needs. They can guide you through their onboarding process and service options.
Does Truuli provide ongoing support after implementation?
Support services and ongoing assistance vary by provider and service type. Contact Truuli to learn about their support offerings and what's included with their services.
Can Truuli customize their services for my business needs?
Many business service providers offer customized solutions based on client requirements. Discuss your specific needs with Truuli to understand their flexibility and customization options.
What should I prepare before meeting with Truuli?
Having clear information about your business goals, current challenges, and requirements will help make your consultation more productive. Truuli can also provide guidance on what information would be most helpful to discuss.
About Truuli
Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients.
Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
