Acorn Estate Agents is a prominent estate agency operating in South East London and North Kent. The company specializes in providing a comprehensive range of property services, including residential sales, lettings, and property valuations. With 40 offices strategically located across South London, Kent, and Medway, Acorn Estate Agents caters to a diverse clientele, including first-time buyers, property investors, and sellers looking to maximize their property's market value. In addition to traditional estate agency services, Acorn Estate Agents offers innovative solutions such as property auctions and market intelligence through AcornIntel. The company is committed to supporting local communities and enhancing literacy through initiatives like the ABC Book Club. By connecting clients with expert advice and a wide selection of properties, Acorn Estate Agents aims to meet the varied needs of their customers in the competitive real estate market.
Acorn Estate Agents receives a mixed response from customers, reflecting both commendable service and significant shortcomings. Many reviewers praise the professionalism and helpfulness of staff, particularly at branches like Rainham and Gravesend, highlighting agents like Kieran, Mark, and Chloe for their supportive and proactive approach.
Positive experiences often mention effective communication and a smooth sales process, with several customers expressing a strong recommendation for Acorn. However, a substantial number of negative reviews criticize the company's property management, citing unprofessionalism, poor communication, and a lack of follow-through on inspections and tenant management. Landlords express frustration over ignored emails and inadequate service, leading to a lack of trust.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 498 | 100% | -3.7 | ● Medium |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.0 | 2 |
| Feb 25 | 3.8 | 4 |
| Mar 25 | 3.0 | 6 |
| Apr 25 | 3.0 | 2 |
| May 25 | 3.1 | 14 |
| Jun 25 | 3.5 | 15 |
| Jul 25 | 5.0 | 4 |
| Aug 25 | 4.0 | 3 |
| Sep 25 | 5.0 | 2 |
| Oct 25 | 1.0 | 4 |
| Nov 25 | — | 0 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 498 most recent reviews.
“Great customer service and dedication from the team”
“They are so incompetent”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.3 out of 5 (poor) | 2.1 out of 5 (poor) | +2% | 498 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Acorn Estate Agents is #5 of 5 on overall rating in this group. On delivery, Home Store + More scores higher (4.8 vs 2.1).
498 reviews of Acorn Estate Agents. Filter by what matters to you.
Over a year ago
I bought my house through the Peckham branch of Acorn. I was a first-time buyer. The team were friendly, helpful, supportive and efficient. In particular Colm, Mea and James made efforts to provide me... See more
Over a year ago
My experience with Leaders Acorn Group has been one of the most distressing, frustrating, and financially damaging situations I’ve ever faced as a landlord. I trusted this agency with the management... See more
Over a year ago
The agents in involved in my services were very helpful,patient with me and they listened to my needs and request. They were very attentive,informative and directive. Overall i have a very good experi... See more
Over a year ago
We bought a property from Acorn / Langford Russell in June 2025 but the internal and external communications are an absolute shambles. We used Nested to sell our house who were amazing, constantly kee... See more
Quick answers to the questions people ask most.
Acorn Estate Agents typically offers property sales, lettings, and rental management services. They may also provide property valuations, market appraisals, and guidance throughout the buying or selling process.
Office hours vary by location and may change seasonally. Please contact your local Acorn Estate Agents branch directly or check their website for current opening times and availability.
You can contact Acorn Estate Agents through their website contact form, by calling their office phone number, or by visiting their branch in person. Contact details are typically available on their website and property listings.
Most estate agents handle primarily residential properties including houses, flats, and apartments. For information about commercial property services, it's best to contact your local branch directly to confirm what they offer.
Property valuations can typically be booked by calling the office, filling out an online form on their website, or visiting the branch in person. Many estate agents offer free market appraisals for properties you're considering selling.
Coverage areas vary by branch location and business model. Contact your nearest Acorn Estate Agents office to confirm which neighborhoods and postcodes they serve for sales, lettings, and property management.
Many estate agents provide property management services including tenant finding, rent collection, and maintenance coordination. Contact Acorn Estate Agents directly to inquire about their specific landlord services and management packages.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 39% are 1–2★.
I bought my house through the Peckham branch of Acorn. I was a first-time buyer. The team were friendly, helpful, supportive and efficient. In particular Colm, Mea and James made efforts to provide me with information, keep me updated and push for progress of the sale. They provided me an excellent service and great communication.
My experience with Leaders Acorn Group has been one of the most distressing, frustrating, and financially damaging situations I’ve ever faced as a landlord. I trusted this agency with the management of my property — and I deeply regret it. Here are the facts: I paid for a professional check-in report, which turned out to be incomplete. Critical areas of the property — including the section where a valuable water softener was installed — were entirely omitted. Later, when the item was missing from the property, the omission resulted in a complete lack of evidence to prove it had been stolen, and my claim was dismissed.( even in the plumber report, he clearly stated the water softner was there!) Communication was appalling throughout the tenancy. I had to chase them repeatedly with no resolution. My inquiries were routinely ignored, leaving me to deal with issues alone. When the tenancy ended, they attempted to pressure me into a new tenancy with a replacement tenant, without providing any due diligence or proper references. When I requested background information, I was accused of discrimination, despite the fact that I had not been given — or commented on — any details about the prospective tenant whatsoever. I only asked for the references !!!!! They also tried to charge me for a photography session that never took place( the second time), and later attempted to unlawfully charge me fees for a breach of contract after I had made it clear I was not renewing my business with them. Only after I made it clear I would pursue legal action and I'm not in contract with them anymore, did they quietly withdraw the claim. As if that wasn’t enough, when the tenancy ended and I submitted my claim for damages — with supporting evidence, invoices, contractor reports, and photographic proof — the deposit process was deliberately delayed. Eventually, in what felt like a petty and vengeful act, their adjudicator dismissed the majority of the claim, awarding me a pitiful £654 out of a £5,000+ claim, despite extensive damage to the property, illegal over-occupancy (more than 10 people living there under a contract for 2), and written evidence from a contractor stating the damage was due to heavy misuse. This agency has shown negligence, dishonesty, misconduct and a complete disregard for landlords' rights. Their actions — and inaction — directly cost me thousands of pounds. If you are a landlord, I strongly advise you: do not trust this company with your property.
The agents in involved in my services were very helpful,patient with me and they listened to my needs and request. They were very attentive,informative and directive. Overall i have a very good experience with them and i am very happy with ends result.Most especially Olatunde and Blair from Acorn Catford branch.
We bought a property from Acorn / Langford Russell in June 2025 but the internal and external communications are an absolute shambles. We used Nested to sell our house who were amazing, constantly keeping us updated on progress. With Acorn, we were passed from one person to another and never had a specific point of contact. I have to say Nathan was really good and I would have given him an excellent rating (the only reason I'm giving them two stars overall) but everyone else we dealt with was completely clueless. One of the workers kept getting the terms 'exchange' and 'complete' muddled so I kept having to correct her (even though I don't even work in real estate). Because of this error, she panicked our sellers and told them an incorrect completion date that we'd requested, when it was actually the exchange date. Somehow, things went smoothly with the actual exchange and completion. However, I've just had a call from Acorn saying we bought our current property with them in 2021 and are we looking to move / would we be interested in a free valuation? We literally purchased the property from them and moved in two months ago...I called them to correct them and they were surprised and said there must be a problem with their "system" as it says we purchased the property in 2021. The reason I'm writing this review is to be constructive and encourage Acorn Group to offer a much more streamlined service and better training so individual staff members (and customers) know what on earth is going on when they're buying / selling houses.
I have dealt with multiple estate agents in the past, and I found the staff at Acorn Rainham branch exceptional. Mark and Kieran were professional as well as very friendly and easy to get on with. They kept me informed the whole time, which other agents have not. I would use them again in the future
To Mark and Kieran What can I say... I've always sold through purple bricks as I thought it was a lot of money to give to an agent. But after the last week you and your team hsve been amazing. This last few days with the bottom of the chain not very pro active, your team have pulled it through and it hasn’t been easy . Your constant calls emails and communication and patience's ! has been spot on. We are both extremely impressed with the honestly of the team. I have always known what's happening where which cant be easy with a chain. With the way solicitors are now with being afraid of being sued, we seem to have indemnities and waivers all over the place. such a night mare. I would highly recommend your company and above all your team with there professionalism,( even calling me out of hours on there mobile wow to keep me updated on the progress ) So Glad you cold called me that day back in February. Patty
Joy Davis. What is her secret in keeping her job? She is very rude to customers and constantly makes mistakes. It would appear she does not care to make improvements to her behaviour. I was a landlord and had to leave Acorn because of her.
Acorn were professional from start to finish with the sale of my Fathers house. They regularly kept me informed of the progress of the sale.
They are so incompetent. Sending reference emails to the wrong addresses. Including the wrong tenants on agreements. We had to follow for different procedures for four different tenants to get references because they just couldn't figure it out. They even put the wrong tenants on our rental agreements after being asked TWICE to remove them. Embarrassingly poor service.
I found the process of selling my flat through acorn easy. Both Kevin and Lamar were very professional, responded quickly,and impressed me with their knowledge of the market in the area, and also honestly guided me on the best price. I also found their colleague Katie really great - she kept me in the loop and was always responsive. Will definitely use again!
We recently sold our Flat and bought a new one and had a fantastic experience with Acorn. The process was smooth from start to finish, and I couldn’t be more satisfied. A special thanks to Lamar and Katie, who were absolutely amazing—professional, responsive, and genuinely helpful every step of the way. Highly recommended!
The staff at the Acorn Rainham branch are a credit to the sector, from our initial talks with Kieran through to Mark and Remmi when completing. They all went above and beyond to make sure we was fully satisfied and always kept us updated. In this process we had dealt with several estate agents and by far Acorn Rainham were the best. If we were to need an estate agent again. Acorn Rainham would be our top choice and would highly recommend them. Well done Mark, Kieran and Remmi Thankyou so much Lee & Alice
There were moments that showed potential, but overall it felt clunky, inconsistent, and disappointing.
I would strongly advise landlords to think twice before using Acorn to manage their property. During a two-year tenancy, Acorn failed to carry out any inspections, leaving my property completely unmonitored. As a result, there is now serious damage and strong evidence of unauthorised subletting — which they failed to investigate properly. When I raised this issue, their response was that “no formal investigation could be carried out due to lack of evidence.” That lack of evidence exists only because they didn’t do their job. Regular inspections are a basic duty of a managing agent, and Acorn completely neglected this responsibility. They claimed they “attempted to arrange inspections a few times” but took no further action when the tenant refused access — no escalation, no written warnings, no notice served, and no communication to me as the landlord. This level of inaction falls far below professional standards and represents clear mismanagement and a breach of duty of care. To make matters worse, they offered just £250 compensation, which is insulting given the financial loss and distress caused. I’ve now had to escalate the matter to their directors and the Property Ombudsman for investigation. If you’re a landlord looking for a reliable, proactive agent — avoid Acorn. Their lack of accountability and professionalism has been extremely disappointing.
Appalling service from Acorn in Gravesend. My husband and I were the buyers, for a property, that Acorn Gravesend were marketing. My husband and I made an offer, for the property we liked and Acorn informed us that if we wished for our offer to be accepted, by the sellers, then we would need to use Acorn/Langford & Russell as our agents. As we loved the house, we agreed to proceed with this condition. Thereafter we made a second visit, to the house we was buying, and we asked the sellers if this was the case … which they stated was not the case and in fact would of preferred we used Wards (which was already lined up) as they are a lot more efficient etc. Along side this, during our sale/purchase, we kept receiving phone calls from the Gravesend office stating we need to amend the price of our property, in order for us to proceed with the onward purchase. However Acorn should have had no involvement regarding the sale of our property because Langford and Russells’ Swanley branch were the appointed agent for our sale albeit that did not stop Acorn from pestering us and nagging us to drop our sale price! Acorn also claimed that in order for our property to go to the top of the marketing list on “Rightmove”, we need to drop the sale price by 2%, I did some research for this and also my husband being a surveyor knew that this was not the case! Acorns team lied time and time again throughout the sale/purchase and treated all parties involved in the transaction as if we are fools. Not only were they poor with the above but also communication (never received a call back etc, when promised), care and support for the elderly couple we were buying from. Once they got their “sale acceptance” they did not do anything more, considering their high fees! Crooks to say the least but unfortunately estate agents are not a regulated firm so they are going to do whatever they can to get their fees. Especially to vulnerable people! Overall I would be extremely careful with what you are told and if using this estate agent then ensure to exchange numbers with the seller/buyer in order to check that what you are being told by Acorns team is correct.
I had the pleasure of dealing with Chloe and the Gravesend Acorn team. They were a delight. Thank you for being positive and insightful
Acorn did a first rate job selling my property. The process had several twists and turns, including the loss of initial purchaser whilst the team at Acorn provided sound advice and pragmatic solutions. I was happy with their service and recommend to others. Lamar Hamilton led the transaction.
Absolutely dreadful.. acorn got everything wrong they could have. Communication was shocking, contractual agreement was wrong, late rental payment.. I could go on. Estate agents generally have a bad reputation and acorn are a classic example. I’d recommend going alone.. ! THIS COMPANY IS A TOTAL JOKE AND SHOULD BE BANNED IN THE UK FROM SELLING PROPERTY AND RIPPING CUSTOMER OFF SELLING £8000 FEE PEOPLE WALK AWAY FROM THIS COMPANY THIS COMPANY IS A 0. IT A SHIT COMPANY THE COMPANY HAS BEEN REPORTED AND ACTION WILL BE TAKEN SERIOUSLY
Godefroy was very friendly and approachable. He was very communicative and was always available to discuss the sale process and give advice. He was a great listener and had a high attention to detail. In the end he got me the sale outcome I wanted and I was very happy so thank you Godefroy for all your hard work!
Unprofessional, unkind
Property viewings can typically be arranged by calling the office, booking online through their website, or contacting the agent listed on the property details. They will coordinate a convenient time for you to visit the property.
Required documents vary depending on whether you're buying or selling and your specific circumstances. The estate agent can provide a checklist of necessary paperwork and guide you through the documentation process.
Most estate agents work with buyers at all experience levels, including first-time buyers. They can often provide guidance on the buying process and may have connections with mortgage advisors and solicitors.
Sale timeframes vary significantly based on market conditions, property type, location, and pricing. Your local agent can provide insights into current market conditions and average sale times in your specific area.
Cancellation terms and notice periods will be outlined in your signed agreement with the estate agent. Review your contract for specific terms, or contact the office directly to discuss your situation and available options.
Acorn Estate Agents is a prominent estate agency operating in South East London and North Kent. The company specializes in providing a comprehensive range of property services, including residential sales, lettings, and property valuations. With 40 offices strategically located across South London, Kent, and Medway, Acorn Estate Agents caters to a diverse clientele, including first-time buyers, property investors, and sellers looking to maximize their property's market value. In addition to traditional estate agency services, Acorn Estate Agents offers innovative solutions such as property auctions and market intelligence through AcornIntel. The company is committed to supporting local communities and enhancing literacy through initiatives like the ABC Book Club. By connecting clients with expert advice and a wide selection of properties, Acorn Estate Agents aims to meet the varied needs of their customers in the competitive real estate market.
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