Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
Dexters Estate Agents receives high praise from customers for their exceptional service and attentive staff, with many highlighting the professionalism of team members like Joshua Anthony, Bethan Pike, and Lottie. Reviewers appreciate the straightforward renting process and quick responses to queries, noting that the maintenance team is particularly responsive and effective in addressing issues.
However, some customers express frustration with the property management team, citing occasional delays in getting plans moving and a lack of proactive support from certain agents. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many recommending Dexters for their reliable service and commitment to tenant satisfaction. Overall, Dexters Estate Agents is viewed favorably by the majority of reviewers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 44 |
| Sep 24 | 4.0 | 31 |
| Oct 24 | 4.2 | 29 |
| Nov 24 | 4.0 | 24 |
| Dec 24 | 4.6 | 19 |
| Jan 25 | 3.9 | 25 |
| Feb 25 | 4.0 | 33 |
| Mar 25 | 4.7 | 91 |
| Apr 25 | 4.7 | 99 |
| May 25 | 4.7 | 61 |
| Jun 25 | 4.6 | 108 |
| Jul 25 | 4.6 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Renting out your home of over 14 years is never easy, logistically or emotionally”
“Very disappointed with the service from Dexter, particularly Olivier Babylone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +11% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 |
Bottom line: Dexters Estate Agents is #4 of 5 on overall rating in this group. On value, Pretty Little Home scores higher (4.7 vs 2.2).
1,000 reviews of Dexters Estate Agents. Filter by what matters to you.
Over a year ago
Renting out your home of over 14 years is never easy, logistically or emotionally. Elizabeth and the team at Dexters have guided us through this journey with professionalism, diplomacy, and efficiency... See more
Quick answers to the questions people ask most.
Dexters Estate Agents provides a range of property services including letting, property management, and sales. For detailed information about specific services, please visit our website or contact us directly.
You can reach out to a property manager by visiting our website and using the contact form or by calling our office directly. Our team is ready to assist you with any queries.
Our office hours may vary by location, so we recommend checking our website for the specific hours of your nearest branch or contacting us for more details.
The rental process typically involves viewing properties, applying online, and signing a tenancy agreement. For a step-by-step guide, please refer to our website or get in touch with our team.
Maintenance requests can be submitted through our online portal or directly to your property manager. Our team is dedicated to responding to issues promptly, so please reach out for more assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Renting out your home of over 14 years is never easy, logistically or emotionally. Elizabeth and the team at Dexters have guided us through this journey with professionalism, diplomacy, and efficiency. We’re incredibly grateful for their support and understanding, especially given that the process is rarely straightforward or predictable. Thank you!
Dexters - especially Joshua Anthony - have made the renting process really straightforward. Joshua responds to queries immediately, gets things moving, and keeps you updated - you couldn't ask for more!
Bethan Pike was our property manager and has probably been the most caring and attentive person we've had manage our tenancy. When we ever had issues with the property, she was always responsive and helpful and also managed the end of our tenancy/deposit very well, handling a dispute with our landlord. We've had horrendous experiences with estate agents and private landlords in the past so it's a breath of fresh air to know there are great people out there.
Lottie at Dexters in Surbiton was on the ball, and always called me back if I left a message. She is very helpful and keen, and a great asset to Dexters. I would recommend using Lottie for your next house sale.
I don't have much experience with their high street teams, but been dealing with their maintenance teams over the past few years and they've been great, super responsive and helpful. Want to call out Siobhan Jackson (maintenance specialist) in particular.
Lottie at Dexters Estate Agents was a total lifesaver during our sale. We went through an incredibly frustrating and stressful journey of exchange and completion that seemed to go from bad to worse at every turn—but Lottie never gave up for a second and was totally in the ball. She was firmly on our side throughout, constantly chasing all the other parties, smoothing over issues, and pushing things forward when everyone else seemed to stall. Her determination and persistence were exactly what we needed. Even when things got really tense, she stayed calm, professional, and reassuring—keeping us in the loop with clear, honest updates and giving us the confidence that she was fighting our corner. It’s rare to find an estate agent so committed, tenacious, and genuinely caring about her clients. I honestly don’t know how we would have made it through without her. If you need someone who will truly go the extra mile (and then some), Lottie at Dexters is the one to call. ⭐️
I rent out a flat in the New Cross area through Dexters - have found the property management team to be very good - Charlotte the team manager is very responsive and helps to get tenant and maintenance issues addressed quickly.
At times have difficulty with getting plans moving with the property management team but Sherina Downes and Saffron were very helpful in fixing our bed! They were attentive and answered emails. Please have more of your staff like them!
Petros is great, very attentive and actions what he says he will. Professional and friendly man. Thanks Petros
Rebecca was very helpful we had a couple of serious issues and she managed to get everything fixed in very short timeframe and without any delays. She also very kind. Well done Rebecca.
They are agents of where i live in tw1(tenant). House is old & problematic a bit but whenever we had problem; dexters had fast response. Their agent nabil subhani is very good at problem solving & very helpful
Petros is THE BEST! He always shows up at their regular inspections with a smile on his face and he is always willing to help and support. Thank you!
Cerrone Downer took complete control of matters when my neighbour reported a leak from my flat. She responded to emails promptly and kept me updated on the repairs. My neighbour was so pleased with the speed of response from Dexters, and I feel confident that the management of my property is in good hands
Ella at Dexters was very quick and efficient in responding to communications and to resolve issues, thanks so much
Leighton really help the replacement of my tenants windows run smoothly. Great customer service
They just like to sit in the shop opposite Streatham Hill rail station filing their nails is all They didn't do a thing to help when they'd promised on their mum's grave kind of thing, oh don't worry, we will find you something, no problem.. weeks went by, utterly nothing, zilch. Again, i rang Dexters in the Lee area about a flat i saw on rightmove "we'll call you right back" ha 9 weeks later no call ever came back, the ad still there, apparently there was a problem They are the problem!
Aleina Miliau, Property Manager at Dexters is superb. Professional, efficient, and super friendly. Since she started looking after my property things get done in a prompt and efficient manner. She is a first class professional and grateful for her professionalism and care.
Monika was great! Very punctual and helpful. So organised and aided us with the housing issues well. Following Monika’s review, the builders were able to fix many issues in the house. Great service !
We’ve been renting through Dexters, and our experience has been excellent thanks to Charlotte from property management. She has been amazing at resolving any issues we’ve raised, always responding quickly and making sure everything gets sorted as soon as possible. It’s given us real confidence and peace of mind living in this property. Highly recommend!
our first home in UK and thanks so much for the team especially Ashley who always help us to sort out all our difficulties and questions to make our living here more happy and enjoyable.
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
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