Extraordinario servicio
Extraordinario servicio. Claudia y Maye EXCELENTES VENDEDORAD. Mil gracias.

America Car Rental is a leading car rental service provider in Mexico, specializing in offering a wide range of vehicles for both leisure and business travelers. With over 20 years of experience in the industry, the company operates in major tourist destinations such as Cancún, Playa del Carmen, Tulum, and Mexico City, ensuring convenience and accessibility for its customers. The company is committed to providing competitive rates on its fleet of well-maintained cars and SUVs, which come with a variety of insurance options, including 0% deductible for loss and collision damage coverage. America Car Rental aims to deliver a seamless rental experience by offering services year-round, including flexible booking and customer support, making it a reliable choice for anyone looking to explore Mexico's top destinations.
America Car Rental receives high praise for its excellent service and attentive staff, with many reviewers highlighting the professionalism and friendliness of employees like Claudia and Marianela. Customers appreciate the efficient process, noting that vehicles are clean and ready on time, contributing to a positive rental experience.
However, some negative feedback emerges regarding issues with service reliability, particularly concerning financial disputes, such as claims of being charged for damages without proper accountability. Despite these concerns, the majority of consumers express satisfaction with their rentals, emphasizing the quality of service and the overall pleasant experience. Overall, America Car Rental is viewed positively, with a strong emphasis on customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 618 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 3.0 | 2 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 2.9 | 8 |
| Jan 25 | 1.8 | 5 |
| Feb 25 | 2.5 | 8 |
| Mar 25 | 4.6 | 39 |
| Apr 25 | 4.3 | 16 |
| May 25 | 4.3 | 15 |
| Jun 25 | 4.5 | 16 |
| Jul 25 | 3.7 | 18 |
| Aug 25 | 4.4 | 19 |
| Sep 25 | 4.0 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Perfect service from Marianela”
“My experience started out pretty decent they did come and get me from the airport took me didn’t wait long to receive...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 2.0 out of 5 (poor) | 1.0 out of 5 (poor) | +13% | 618 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: America Car Rental is #4 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 1.0).
500 reviews of America Car Rental. Filter by what matters to you.
Over a year ago
Extraordinario servicio. Claudia y Maye EXCELENTES VENDEDORAD. Mil gracias.
Over a year ago
Gracias por el servicio y atención de Ana y Blanca !!
Over a year ago
Excelente servicio me agrado la experiencia es la primera vez que rento y todo fue de mi agrado
Over a year ago
Pesimo servicio y me robaron el dinero de una llanta que tuve que cambiar, jamás se hicieron responsables
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Extraordinario servicio. Claudia y Maye EXCELENTES VENDEDORAD. Mil gracias.
Gracias por el servicio y atención de Ana y Blanca !!
Excelente servicio me agrado la experiencia es la primera vez que rento y todo fue de mi agrado
Pesimo servicio y me robaron el dinero de una llanta que tuve que cambiar, jamás se hicieron responsables
Lo mejor es la atención esmerada del personal, la Srita de la oficina tiene un trato muy cordial y resuelve de la mejor manera .
Buena atención y servicio. Buenos precios y muy amable la señorita Claudia Sigarroa
muy agusto gracias me atendio claudia cigarroa muy amabre y estoy considerando volver a rentar gracias
My experience started out pretty decent they did come and get me from the airport took me didn’t wait long to receive a car but upon returning the car I did have to wait to go to the airport my main concern was that they put my deposit through and they also double charged me I have purchased my vehicle through priceline.com along with my flight they also charge me the exact same fee that Priceline charge me plus a $300 deposit they put everything through and never gave me back my deposit to clerk they lied to me and told me that the fee cost for the tolls was $36 they charged me two times for that I’m still fighting this day to try to even get my deposit back please please be leery of this company the one in Houston is a scam!!!
Solid provider. Unit was ready on time and quite clean. Paperwork didn’t take very long.
Perfect service from Marianela. Very friendly and helpfuk
Muy buen servicio! Muy amables siempre !!! La señorita Claudia Cigarroa muy profesional!
Excelente servicio completamente recomendado 👍
Súper buen servicio Claudia cigarroa
Muy satisfactoria , la atención del personal fue buena , los vehículos de buena calidad
Atención profesional y amable, tuve un percance con la unidad, pero gracias a la oportuna recomendación del seguro de daños de Marianela, no hubo ningún problema!
Todo muy bien Bueno todo gracias 👍 me atendieron excelente auto nuevo
Llegué al aeropuerto de Tulum...el personal muy atento me hizo saber todo lo relacionado a la renta del auto y del cobro ...me hicieron entrega en tiempo y forma ...de igual manera entregué el auto en el aeropuerto de Tulum y la atención fue excelente ..recomiendo ampliamente su servicio
Respetaron el precio y no me exigieron seguro extra
Fue una experiencia muy agradable gracias a Ilse lira por el apoyo brindado y le agradezco mucho por todo el apoyo y rapidez con que hizo las cosas
America Car Rental is a leading car rental service provider in Mexico, specializing in offering a wide range of vehicles for both leisure and business travelers. With over 20 years of experience in the industry, the company operates in major tourist destinations such as Cancún, Playa del Carmen, Tulum, and Mexico City, ensuring convenience and accessibility for its customers. The company is committed to providing competitive rates on its fleet of well-maintained cars and SUVs, which come with a variety of insurance options, including 0% deductible for loss and collision damage coverage. America Car Rental aims to deliver a seamless rental experience by offering services year-round, including flexible booking and customer support, making it a reliable choice for anyone looking to explore Mexico's top destinations.
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