Cruise around the low countries
It was a varied cruise around the low countries with lots of interesting sights

APT River Cruises & Tours specializes in providing luxury travel experiences through all-inclusive tours, cruises, and rail journeys tailored for Australian travelers. The company offers a diverse range of travel options, including small ship cruises, guided tours, and rail adventures across various global destinations. Customers can explore iconic landscapes in Europe, Asia, Africa, and the Americas, as well as Australia and New Zealand’s unique attractions. The company focuses on creating seamless, comfortable travel experiences that allow guests to immerse themselves in different cultures and environments. APT River Cruises & Tours caters to discerning travelers seeking adventure and relaxation while ensuring high standards of service throughout their journeys. With an emphasis on unforgettable memories, APT's offerings are designed for those looking to discover new destinations with ease and luxury.
Reviewers consistently praise APT River Cruises & Tours for their excellent service and high-quality cruises. Many highlight the first-class organization and the dedication of staff, such as Rachel Mack and tour directors like Roneil and Spencer Scott, who go above and beyond to enhance the travel experience.
The boats are described as fabulous and well-maintained, with excellent food and informative itineraries that showcase beautiful destinations. However, some customers express disappointment regarding the limited bar hours and the need to switch ships due to low water levels, which affected their overall experience. Despite these minor complaints, the majority of feedback reflects a strong satisfaction with the overall cruise experience. Overall, APT River Cruises & Tours receives a positive sentiment from its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 999 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 9 |
| Sep 24 | 4.3 | 11 |
| Oct 24 | 4.1 | 22 |
| Nov 24 | 5.0 | 9 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 8 |
| Feb 25 | 4.8 | 4 |
| Mar 25 | 4.8 | 27 |
| Apr 25 | 4.9 | 23 |
| May 25 | 4.5 | 62 |
| Jun 25 | 4.4 | 78 |
| Jul 25 | 4.6 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had many questions and requirements which she dealt with in a friendly, helpful manner whilst remaining professiona...”
“A cruise "on the cheap"”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.1 out of 5 (good) | +3% | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: APT River Cruises & Tours is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 4.1).
500 reviews of APT River Cruises & Tours. Filter by what matters to you.
It was a varied cruise around the low countries with lots of interesting sights
Fabulous itinerary. Excellent staff and crew. Cruise Director (Barbara) was extremely good. Very professional, helpful and friendly. Best Cruise director we have had.
The cruise was very good and the tours excellent, The only criticism is the breakfast hot food was between luke warm and cold and no egg chef, we had in other years. Addisonlee driver on our return journey was in my terms was very poor, his driving was not good and constantly speeding especially in 30 mph areas. Out tour guide was 1st class in every way, full marks.
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It was great and what I expected. Kolkata was a little crazy and the weather was, at times, very hot and humid. Taj Bengal hotel rooms a little disappointing but the food was great. Full days with outings meant there was not a lot of down-time for relaxing. Discovered an Indian gin 'Greater Than' on board and I managed to get a couple of bottles home (bought from shop not borrowed from boat) with me. This was our first river cruise so we were not too sure what to expect but it worked well in the end. Boat crew very helpful with my wife who has some restrictions on walking.
We spotted what we thought was a real bargain offer and so were keen to make sure we could take advantage of it. We spent some time waiting to be spoken to on the phone before leaving a request for a call back and also getting as far as we could with an online booking which also entailed waiting for a call back. We had heard nothing after an hour (the "hiccup") and so tried ringing again. We got through almost immediately and the agent we spoke to picked up the previous contacts and dealt very politely, efficiently and calmly with our questions and the booking process. She also made us aware of a further price reduction and included transportation to and from the airport that added to this being a good deal, for which we thanked her. Had it not been for the "hiccup" this would have been a 5-star marking.
Tour was very good but far too much time on the coach and not enough time for stops as there were some lovely towns we called at for comfort breaks or lunch etc. we would have also liked more time to see the beautiful cities we very much rushed through. There were some lunch stops, remembering that this was a luxury tour, that were very much not up to standard. The choices for a dairy free pescatarian were very limited especially at lunch stops where I often had the choice of chips or fries! The organised meals weren’t much better with an exception of a few. I mostly had a choice of fish and chips or fish and whatever. By the end I felt I could have swum part of the way home. On the plus side we saw some spectacular scenery, met some lovely people and learnt so much about the history and culture of NZ.
The location of the tour in New Zealand and the fact that it covered both north and south island was the reason we chose this holiday. In general the hotels and roads were good. It was a coach trip implying early starts especially considering the distances travelled each day. Of the 17 nights' tour we spent two nights at only three hotels, all the others were one night only. The cases had to be packed and ready pretty early ie 6am or once or twice 7am and we arrived at the next hotel in the late afternoon, sometimes around 5pm with evening meal booked for 6.30pm so a bit of a rush and full on. The time spent on the coach was interrupted every two hours or so for a half an hour break or at lunchtime 3/4 hour. These stops were most often where ever there was a chance of picking up a packed lunch or having a coffee. I had no knowledge of New Zealand which is why we chose an organised coach tour. However, apart from a lot of scenery the trip didn't offer much that a tourist would like to experience. That said it was a good way of getting an overview of the country.
The tour was extremely well organised and planned activities were appropriate. Optional activities were also available, if desired. The accommodation and food were of an excellent standard and the local knowledge from the tour director and driver were also superb. Once the usual coach was delivered, things got a lot more comfortable on the long runs between stops. Some of the early starts on days with longer journeys were a bit brutal (if necessary) but overall we really enjoyed the tour.
Very well organised itinerary and attention to detail. All transfers between airports and accommodation well organised. Good quality hotels used in good locations. Very good cruise ship experience overall and excellent excursions. Only one criticism was the use of bicycle transport during one excursion. It all happened very quickly giving little opportunity to assess whether it would be safe and comfortable for people with limited mobility or joint problems. When the problem was pointed out the tour guide did arrange taxi transport for the second leg instead of the cycle transport planned.
The tour guide and driver were fantastic. I did not realise it would be quite so gruelling. Very early starts and tight schedules
Basically did what it said on the box
Our tour guides Bunta and phouk were both amazing, we learnt a lot about Cambodia and Vietnam from them. The cruise staff were also very friendly and supportive, Tony, cruise director, Johnny cruise manager also Sofia our restaurant waitress. We couldn’t fault the service that we received. We would possibly have liked a bit more entertainment in the evening. All in all we enjoyed ourselves
The organisation of our APT three week land and river cruise tour of Vietnam and Cambodia could not be faulted. Our tour director, Luc, was outstanding. Caring, funny, organised and a downright lovely man, he had a few illnesses and an accident to cope with but he dealt with everything professionally. The places we visited and the extra freedom of choice activities were excellent - lovely hotels too - all 5 star. The Au Co cruise in Halong Bay was good but the food wasn’t. In fact, all the food we had in the hotels nowhere near matched the street food we had on a food tour we organised ourselves in Hanoi. But would we choose APT again? Maybe not, based on their alcohol policy. One (very small) glass of wine or a beer or a soft drink with dinner in the hotels, once only water. Extra glasses were exorbitantly expensive. And the wines served on the Mekong Serenity were truly dreadful. Why serve poor French or Italian wines when you are an Australian company - a country producing some of the best wines in the world. The Mekong Serenity is a brand new boat but the internet was practically nonexistent and the television didn’t work either. A couple of people were ill and had a day in bed with nothing to entertain them. A real shame that we are left with negative memories when there was really no need.
APT River Cruises & Tours specializes in providing luxury travel experiences through all-inclusive tours, cruises, and rail journeys tailored for Australian travelers. The company offers a diverse range of travel options, including small ship cruises, guided tours, and rail adventures across various global destinations. Customers can explore iconic landscapes in Europe, Asia, Africa, and the Americas, as well as Australia and New Zealand’s unique attractions. The company focuses on creating seamless, comfortable travel experiences that allow guests to immerse themselves in different cultures and environments. APT River Cruises & Tours caters to discerning travelers seeking adventure and relaxation while ensuring high standards of service throughout their journeys. With an emphasis on unforgettable memories, APT's offerings are designed for those looking to discover new destinations with ease and luxury.
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