Auntie Belham's Cabin Rentals is a vacation rental company specializing in cabin accommodations in the Gatlinburg and Pigeon Forge areas of the Smoky Mountains. The company offers a diverse selection of cabins, ranging from cozy one-bedroom hideaways to spacious multi-bedroom lodgings suitable for large groups. Customers can choose from various amenities, including cabins with home theaters, pet-friendly options, and stunning mountain views.
Targeting families, couples, and groups seeking a mountain getaway, Auntie Belham's Cabin Rentals provides a user-friendly online platform for booking stays. In addition to cabin rentals, the company offers special deals, free attraction tickets, and comprehensive information about the surrounding area. With a focus on enhancing the visitor experience, Auntie Belham's aims to facilitate memorable vacations in one of the most scenic regions of the United States.
Auntie Belhams Cabin Rentals has a positive customer experience.
Auntie Belham's Cabin Rentals receives overwhelmingly positive feedback, with many reviewers praising the cleanliness and comfort of the cabins. Customers frequently highlight the beautiful settings and well-maintained properties, noting that the cabins provide a cozy atmosphere perfect for family getaways.
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The staff is often described as friendly and helpful, enhancing the overall experience. However, some guests report issues that detract from their stays, such as cleanliness problems in specific cabins and concerns about pest control, including sightings of mice and roaches. Additionally, a few customers express dissatisfaction with the company's strict no-refund policy, which can be frustrating in unforeseen circumstances. Despite these criticisms, the majority of reviews reflect a strong sentiment of satisfaction with the cabins and service.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.9
1,000
100%
● Low
4.9 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jan 2025.
Last 3 months
1.5▼ 3.5
12-month avg
3.1
All-time
4.9
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Feb 24
2.0
1
Mar 24
—
0
Apr 24
—
0
May 24
3.5
2
Jun 24
3.0
1
Jul 24
1.0
1
Aug 24
5.0
1
Sep 24
5.0
2
Oct 24
—
0
Nov 24
2.0
1
Dec 24
—
0
Jan 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 481 positive reviews
Easy to use13%
62 mentions
Friendly staff12%
57 mentions
Customer service10%
47 mentions
Helpful support8%
40 mentions
“They even made check out fun and easy with Alexa”
On “Easy to use” · May 7, 2022
Top complaintsof 11 negative reviews
Customer service27%
3 mentions
Defective product27%
3 mentions
Refund18%
2 mentions
Payment issues18%
2 mentions
“I understand that not anyone has the same customer care and would appreciate if you stop answering”
On “Customer service” · Jan 1, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
Overall rating and review count for this company and similar companies
Everything was nice and cozy. We had everything to meet our needs. However, it would have been nice if the lighting was better on the front porch where the grill and hot tub are located. Also, the hot tub want clean. Otherwise everything else was great. I'd definitely would stay again.
I loved the cabin we stayed at is was a Cherry Bloom it was perfect. It was clean well set up wonderful location. I would definitely recommend using Auntie Belhams cabin rentals. I will be making plans for next year to use them again.
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Mountain Memories is a nice small cabin. Plenty spacious for a family of 4 or 5. Close to the action in Pigeon Forge. Our only negative feeling on the cabin is that the trees around the cabin are well overgrown. This caused there to be no view from the decks. The trees surrounded the decks on all 3 sides. That being said, we really enjoyed our week in the cabin.
The cabin was absolutely beautiful. The view from the deck was heavenly. I was very impressed by how clean the cabin was. I can't wait to return. Thank you.
Great place to stay while in the smokies! We have stayed with Auntie Belham’s several occasions over the years and never had any issues! Would definitely recommend!
The cabin was exactly as described. We loved the beautiful views and had a bear visit us. The hot tub was perfect for relaxing after site seeing all day. The kitchen had everything we needed to cook at the cabin. The beds were super comfy. We will definitely be back!
It was a great trip all together the cabin was exceptionally nice i will once you pay your down payment on the cabin there shouldnt be any gaurantee vacay stay charge or it should be refundable but other than that auntie belhams is wonderful to rent from thanks for the hospitality and great customer service
The cabin was nice and exactly like we wanted.. everything was clean and what not.. quick on answering any question I had before we went and after we got there
Excellent cabin, clean and perfect for our honeymoon, we are definitely going to rent from you again, except a bigger place so we can enjoy it with our children
I highly recommend Auntie Belhams cabins. The cabin that we stayed in was very clean and had no issues. Not only was the cabin affordable but you also get paid attraction tickets for each night you book with them. We will definitely be renting from them again in the near future!
Had a great trip for Valentine's day weekend. Our cabin was very clean and well appointed. The price was great for everything we got. I'll definitely be going back.
Everyone was so kind and helpful from start to finish. Our stay was great! The cabin was clean, comfortable, and beautiful! We will definitely be renting again for our next Smokey Mountain vacation!
What a great place to stay! Very great views and such a homey place to stay. The only thing to think about is make sure to use caution depending on where your cabin is located driving it the roads are very curvy and steep.
Auntie Belham's Cabin Rentals is a vacation rental company specializing in cabin accommodations in the Gatlinburg and Pigeon Forge areas of the Smoky Mountains. The company offers a diverse selection of cabins, ranging from cozy one-bedroom hideaways to spacious multi-bedroom lodgings suitable for large groups. Customers can choose from various amenities, including cabins with home theaters, pet-friendly options, and stunning mountain views.
Targeting families, couples, and groups seeking a mountain getaway, Auntie Belham's Cabin Rentals provides a user-friendly online platform for booking stays. In addition to cabin rentals, the company offers special deals, free attraction tickets, and comprehensive information about the surrounding area. With a focus on enhancing the visitor experience, Auntie Belham's aims to facilitate memorable vacations in one of the most scenic regions of the United States.