New customer
User friendly site. Good value for money & did what I needed to do. A massive plus is it has a phone number if ever I need to speak to someone 👍

AXA UK Car and Home is a prominent insurance provider offering a variety of coverage options tailored to meet the needs of individuals and businesses. The company specializes in car insurance, home insurance, business insurance, and landlord insurance, providing comprehensive protection against risks such as damage, theft, and liability. Customers can obtain quotes online and benefit from tailored policies that cater to their unique circumstances, including discounts for multi-car households. Targeting a diverse clientele, AXA UK serves personal customers seeking home and auto protection, as well as business owners in need of commercial insurance solutions. In addition to standard insurance products, AXA UK offers partner rewards for its business, van, and landlord insurance customers, enhancing the value of their policies. With a focus on accessible quotes and claims processing, AXA UK aims to support its customers in safeguarding their assets and managing risks effectively.
AXA UK Car and Home receives overwhelmingly positive feedback from customers, highlighting its user-friendly website and competitive pricing. Reviewers appreciate the ease of navigating the online platform, with many noting that the process for obtaining insurance is quick and straightforward.
The availability of customer support via phone is also praised, as it provides reassurance for those needing assistance. However, some customers express frustration regarding claims and policy issues, particularly in emergency situations, where delays in support have been reported. Despite these concerns, the majority of users report satisfaction with the overall service, citing good renewal prices and helpful staff. Overall, AXA UK Car and Home is viewed positively, with a strong emphasis on value and efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.7 | 41 |
| May 25 | 4.5 | 351 |
| Jun 25 | 4.7 | 355 |
| Jul 25 | 4.7 | 253 |
| Aug 25 | — | 0 |
| Sep 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“User friendly site”
“Having to pay an admin charge of £25 for amending the policy verbally on the phone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: AXA UK Car and Home is #5 of 5 on overall rating in this group.
500 reviews of AXA UK Car and Home. Filter by what matters to you.
Over a year ago
User friendly site. Good value for money & did what I needed to do. A massive plus is it has a phone number if ever I need to speak to someone 👍
Over a year ago
Wide cover at a competative price from a well known Company.
Over a year ago
They were very good sorting my problem out very quick and efficient
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
User friendly site. Good value for money & did what I needed to do. A massive plus is it has a phone number if ever I need to speak to someone 👍
Wide cover at a competative price from a well known Company.
They were very good sorting my problem out very quick and efficient
very easy website to navigate
I recently changed my car and then a few weeks later,I changed my number plate to a personal one,and each time I went online to my account to do each transaction ,the procedure was very simple and straight forward and took no more than a few minutes for each,and because I went online to do my changes I saved £25 for each transaction,”winner winner chicken dinner”😂,thanks AXA great company
why would you leave a customer with no heating and hot water for 3 days then over the weekend. Very poor service. Never again. Update - day 11 no heating. And hot water no call back no update.
Very good renewal price and very friendly and helpful staff
Too lazy to reapply when I got a new car so changed the registration on the insurance and accepted the cost’s begrudgingly
A outstanding service from the whole team are brilliant in every possible way they can be thank you very much for your kind help and hard work you all do I am highly recommend this insurance company to anyone friends and family thank you so much kind regards Terry. ❤️🔝👍
Prompt action when the automated policy system would not operate your operator resolved my problem to my satisfaction
Never had any problems with AXA. All the quotes I've had over the years cannot be beaten. Comparison sites cannot compete with AXA's quotes. I don't bother looking anywhere else now!! Very easy website to navigate, so easy to ammend policies....and free 😀 10/10
I did have a problem, (which was a problem of my making) and it was dealt with superbly 👌
Not very good with internet but was ok
The person I spoke to was very nice and helpful and made sure I understood everything
Easy access on line to enable cover for new vehicle with no call centre charge for doing so
I have car insurance with AXA and tried to add another car and home insurance to our policy. The quote (only possible online) was declined with no explanation, and no 'rea'l person could give a reason. AXA missed out on two additional policies, I was left finding cover elsewhere which left a recently purchased second car waiting on the yard a week after purchase. Very disappointing.
AXA UK Car and Home is a prominent insurance provider offering a variety of coverage options tailored to meet the needs of individuals and businesses. The company specializes in car insurance, home insurance, business insurance, and landlord insurance, providing comprehensive protection against risks such as damage, theft, and liability. Customers can obtain quotes online and benefit from tailored policies that cater to their unique circumstances, including discounts for multi-car households. Targeting a diverse clientele, AXA UK serves personal customers seeking home and auto protection, as well as business owners in need of commercial insurance solutions. In addition to standard insurance products, AXA UK offers partner rewards for its business, van, and landlord insurance customers, enhancing the value of their policies. With a focus on accessible quotes and claims processing, AXA UK aims to support its customers in safeguarding their assets and managing risks effectively.
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