CrowdTrust is a review platform designed to facilitate consumer feedback and opinions on various businesses and services. The platform serves as a trusted intermediary, allowing users to share their experiences and insights, while also giving companies an opportunity to engage with their customers. By aggregating reviews, CrowdTrust helps businesses understand consumer sentiment, improve their offerings, and enhance customer satisfaction. Targeting a diverse range of industries, CrowdTrust caters to both consumers seeking reliable information and businesses looking to build their reputations through transparency and accountability. Users can browse reviews across different sectors, making informed decisions about their purchases. With its focus on fostering trust and credibility, CrowdTrust aims to create a reliable space for honest feedback and constructive dialogue between consumers and brands.
ONLINE STORES receives a mix of reviews, with a notable 75% positivity rate. Many customers praise the competitive pricing and quality of products, particularly the worktops, highlighting the excellent service and helpful delivery teams.
Reviewers appreciate the ability to schedule delivery dates and the overall smooth ordering process. However, a significant number of complaints arise regarding delivery issues and refunds, with some customers reporting long delays and lack of communication. Several negative reviews express frustration over orders not being fulfilled and difficulties in obtaining refunds, with claims of the company being linked to liquidation. Despite these concerns, the majority of customers report satisfactory experiences. Overall, the sentiment leans positive, but potential buyers should be cautious of delivery and refund processes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 155 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.8 | 6 |
| Sep 24 | 4.0 | 4 |
| Oct 24 | 2.9 | 8 |
| Nov 24 | 1.6 | 8 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 3.5 | 2 |
| Apr 25 | 5.0 | 2 |
| May 25 | 5.0 | 1 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 155 most recent reviews.
“Very pleased with this worktop The driver who delivered it”
“Ordered worktops online from bbk in July 2024, the worktops were not in stock, so never delivered”
155 reviews of ONLINE STORES. Filter by what matters to you.
Ordered worktops online from bbk in July 2024, the worktops were not in stock, so never delivered. Despite contacting the company on several occasions and the promise of a refund, the refund never materialised. DO NOT TO TOUCH !
Don’t order anything from this company. They will rob you. I ordered kitchen worktops beginning of September . They didn’t give me any delivery date by beginning of November, when I cancel the order I received an email that the company is in voluntary liquidation. Now I am nearly £1600.00 behind and delayed wit the project because of them .
Beware- do not order anything from this company. They will take your money but you will not receive what you ordered. Excuses of liquidation but nothing has changed except the website name.
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I have just found out by this site that the company has gone into liquidation and I have not received any contact from BBK and online stores insists they have nothing to do with the company. We ordered on the 28.10.11 and contacted the team no one mentioned this at the time of ordering It would be great to find out where my good and money are and I am inclined to believe that BBK and online stores are the same company
Scam....been sent the same claim letter someone else has reviewed to say they received days ago. If that's true why we not all customers made aware at the same time of the companies position. Lied to about about delivery dates to start with and then no communication after despite chasing. Please do not order from them they will rob you.
I placed an order on 23rd Sept and on 4th Oct was told that product no longer so was offered an alternative by Kristen. I paid an additional £149.47. When the sample arrived it was unsuitable so I cancelled the order. Was told that paypal refund would be made in 14 days. Since that time have been unable to contact the company by email, chat or phone. I checked with companies house and this company is not registered in the UK. How do I secure my refund of £1109.47 which was promised. 14/10/24 Today I have looked at Website and name altered to Online Stores Uk Ltd and contact phone altered. This company was dissolved at Companies house in Oct 2018 so does not exist. Website should be taken down immediately as it is a scam
This review is a last attempt to get someone from BBK Direct to respond to my enquiries about a delivery date. Their website advises a delivery date will be provided within 24 hours of placing the order. I placed my order 8 days ago and still have received nothing! I have sent two webchats, two emails and tried calling several times over the last two days but the phone line has an automated message saying it will be down for a 'few hours' for maintenance. I am starting to get very worried that nearly £700 has been taken for an order that is not being acknowledged or will be delivered. I hope someone from BBK gets in touch with me and I will be happy to update this review depending on how the rest of my experience goes. BBK my order reference is ILEQFVELW if you want to follow this up!
When ordering I looked at reviews here and thought that those who had ordered Minerva worktops seemed to have good service (whilst other's didn't). So I thought I would be ok. I knew the worktops took several weeks to be delivered and chased a couple of times to make sure this timeline was still correct. Then the week they were due to be delivered I received an email saying that the company they use to purchase the worktops had gone into liquidation. I asked for a refund and was asked to wait a certain number of days for this to be processed. Still no refund. Looking here I can see that others are having a similar situation - and I am really concerned that this company wont refund the cost. For reference, for anyone reading this who is after Minerva worktops - Selco Builder's Merchants can get these to you in 10 working days. And matched the quote from here. Their customer service has been excellent. Unlike BBK. Please avoid this company.
I purchased 3 worktops but changed my mind and cancelled within 48 hrs they accepted and said they would refund my payment but after nearly a month and several deadlines missed I complained to PayPal I then received an email from them saying that as Paypal were involved I would be getting refunded from them
Looking at the positive reviews here I thought it was a competent company. I ordered a worktop in July, after 7 weeks of waiting we got a message from Kristen (the owner) it turned out that they could not deliver the worktop. We asked for a refund because we wanted to buy the countertop locally. For exactly 2 months I asked Kristen for a refund, every week I was cheated that the money would come this week. looking at the negative reviews Kristen cheats her customers in exactly the same way. Fortunately I paid for the countertop through PayPal and thanks to them I got my money back. PayPal informed me that Kristen refunded the money and a moment later she canceled the refund so that she could then send me a screen shot that she is not guilty of anything and does not know why we did not get a refund. I do not recommend and please check all reviews before buying
Completely incompetent company. If you give them your money and something goes wrong, good luck trying to get your money back. I ended up ringing up and saying if they didn't refund that day I'd show up with a baseball bat. They just ignore you in the hope you'll go away.
Spent over £4000 for worktops waited over 2/3 months now for them to be delivered to be told the supplier is no longer supplying them, and then got told they will find another supplier haven’t got a refund/ wont process a refund until they claw the money back from their supplier, (so they say) this company is a scam and Kristen who pretends to just be an employee is actually director/has sole interest in this business. 100% avoid do not use this company for anything! They stated that they pay for orders upfront which is false as I sent them the money for the goods! I will continue to persue this with support from police and fraud teams. I placed my order 2 months ago not within 2 weeks
Having had to wait months for my splashback ( which we overlooked as we had paid in full and needed it) The delivery man refused to deliver to our address, calling us instead to say he was a few miles away and couldn't access our house. We have lived here for 26 years and have had every possible delivery lorry dropping off outside our house or on our drive ( skips, building materials, kitchens, sand and ballast etc using grab lorry). Today we had to borrow a van and collect it in person from him approx two miles away otherwise he would take it back to delivery yard. Upon calling the company we were informed that it states in terms that it's a kerb side delivery so access is needed. So basically unless you live in a main road they will not deliver to your house? Terrible service!
Company failed to deliver the work tops on the scheduled date giving very little notice. The kitchen fitter was booked in so this caused some issues.
Nightmare so far! I placed an order for acrylic shower panels 6 weeks ago- the website quoted 7-14 working days for delivery however I still have not received my order and have no delivery date. While the staff have been friendly, no one is able to tell me when I am going to receive my order still and they just blame the manufacturer. Happy to revise my review once this gets resolved.
Appalling service. Slow responses. I cancelled the order after several days of chasing due to no stock - this was not communicated by them. I am entitled to a full refund which I’m still waiting for 10 days later. This is a genuine review. Please consider carefully before using this company. It does NOT take 7-14 days to issue a refund in this day and age.
After asking a particular question relating to the work top I was looking for I was told yes it Square edged but when it arrived it was intact a curved edge. I refused delivery and was then charged for the delivery. When I spoke to Kristen he said he was probably the one who told me it was square edged as he speaks to a lot of customers. So why did I have to pay delivery charges for his error?
CrowdTrust is a review platform designed to facilitate consumer feedback and opinions on various businesses and services. The platform serves as a trusted intermediary, allowing users to share their experiences and insights, while also giving companies an opportunity to engage with their customers. By aggregating reviews, CrowdTrust helps businesses understand consumer sentiment, improve their offerings, and enhance customer satisfaction. Targeting a diverse range of industries, CrowdTrust caters to both consumers seeking reliable information and businesses looking to build their reputations through transparency and accountability. Users can browse reviews across different sectors, making informed decisions about their purchases. With its focus on fostering trust and credibility, CrowdTrust aims to create a reliable space for honest feedback and constructive dialogue between consumers and brands.
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