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ONLINE STORES receives a mix of reviews, with a notable 75% positivity rate. Many customers praise the competitive pricing and quality of products, particularly the worktops, highlighting the excellent service and helpful delivery teams.
Reviewers appreciate the ability to schedule delivery dates and the overall smooth ordering process. However, a significant number of complaints arise regarding delivery issues and refunds, with some customers reporting long delays and lack of communication. Several negative reviews express frustration over orders not being fulfilled and difficulties in obtaining refunds, with claims of the company being linked to liquidation. Despite these concerns, the majority of customers report satisfactory experiences. Overall, the sentiment leans positive, but potential buyers should be cautious of delivery and refund processes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 155 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.8 | 6 |
| Sep 24 | 4.0 | 4 |
| Oct 24 | 2.9 | 8 |
| Nov 24 | 1.6 | 8 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 3.5 | 2 |
| Apr 25 | 5.0 | 2 |
| May 25 | 5.0 | 1 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 155 most recent reviews.
“Very pleased with this worktop The driver who delivered it”
“Ordered worktops online from bbk in July 2024, the worktops were not in stock, so never delivered”
155 reviews of ONLINE STORES. Filter by what matters to you.
Very pleased with this worktop The driver who delivered it? Was very helpful. I know it took longer to deliver than I was told. But that wasn't the problem. It's all installed now in the kitchen, and looks really good. we are very pleased with it. thanks
Fantastic company, went above and beyond to get what I wanted and delivered in time (another company had let me down) You won't regret buying from them
Having read some poor reviews I phoned and talked to someone who reassured me that the company was not the one that had previously had the website. So I went ahead with the order, and it arrived on the date specified and was exactly what we wanted. Excellent service. Thank you.
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I bought 3 compact laminate worktops and was very happy with experience for the following reasons: 1) very competitive price, 2) they could hold until I needed, 3) the only supplier I could find that had the laminate design I wanted and could deliver to my post code ( south coast) other suppliers would not deliver, 4) very helpful sales sorting out delivery date and prompt communication and 5) very helpful delivery driver. TBH a rare combination these days - well done.
Original worktop was not in stock so was offered a comparison worktop, by Jules. Process of order was smooth and delivery - 2 man, put the worktop in my garage. I'm pending a balance refund which has not been refunded yet so hopefully that will get processed quickly. The refund was sorted in about a week. So all good. Worktop now fitted and matches closely with the original Omega Surf.
The Formica worktops are fantastic quality and the price from online stores was the lowest I could find. Communication was great and I was able to pick a delivery date that suited me only 3 days from submitting my order. The 2 man delivery service arrived in the time slot that had been promised and everything was perfect. The worktops look superb and it was a 5 star service overall; thanks !!!
Excellent service from start to finish. Happy with my compact laminate and splashbacks!
the delivery man went above and beyond in helping us carrying the heavy boards very helpful made a huge difference
Very helpful. Sorted out delivery for required date. All arrived when expected
Great price together with excellent communications. When our Minerva order was delayed from a 4 week delivery to 10 weeks BBK-Direct gave us the option to cancel our order. We decided not to and are very happy with the product now that it has arrived.
I ordered my worktops and the process online was easy. I was emailed regarding delivery and also called. I couldn’t take delivery when they wanted to deliver as there needed to be people available to help the driver carry in the worktops. BBK sorted the delivery so somebody was with the driver. The delivery was also very quick and the delivery people were lovely. I will definitely use again as the customer service is second to none. Helpful and friendly. Price was also the most competitive.
Good communication with the online chat. Worktops arrived on time
Good communication and prompt delivery
Ordered some shower panels, the company picked up that I had ordered the wrong adhesive and got in contact to order the correct one. They were also very helpful in completing a form to ensure the panels were printed in the correct matching order. Excellent customer service.
CrowdTrust is a review platform designed to facilitate consumer feedback and opinions on various businesses and services. The platform serves as a trusted intermediary, allowing users to share their experiences and insights, while also giving companies an opportunity to engage with their customers. By aggregating reviews, CrowdTrust helps businesses understand consumer sentiment, improve their offerings, and enhance customer satisfaction. Targeting a diverse range of industries, CrowdTrust caters to both consumers seeking reliable information and businesses looking to build their reputations through transparency and accountability. Users can browse reviews across different sectors, making informed decisions about their purchases. With its focus on fostering trust and credibility, CrowdTrust aims to create a reliable space for honest feedback and constructive dialogue between consumers and brands.
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