CrowdTrust is a review platform designed to facilitate consumer feedback and opinions on various businesses and services. The platform serves as a trusted intermediary, allowing users to share their experiences and insights, while also giving companies an opportunity to engage with their customers. By aggregating reviews, CrowdTrust helps businesses understand consumer sentiment, improve their offerings, and enhance customer satisfaction. Targeting a diverse range of industries, CrowdTrust caters to both consumers seeking reliable information and businesses looking to build their reputations through transparency and accountability. Users can browse reviews across different sectors, making informed decisions about their purchases. With its focus on fostering trust and credibility, CrowdTrust aims to create a reliable space for honest feedback and constructive dialogue between consumers and brands.
ONLINE STORES receives a mix of reviews, with a notable 75% positivity rate. Many customers praise the competitive pricing and quality of products, particularly the worktops, highlighting the excellent service and helpful delivery teams.
Reviewers appreciate the ability to schedule delivery dates and the overall smooth ordering process. However, a significant number of complaints arise regarding delivery issues and refunds, with some customers reporting long delays and lack of communication. Several negative reviews express frustration over orders not being fulfilled and difficulties in obtaining refunds, with claims of the company being linked to liquidation. Despite these concerns, the majority of customers report satisfactory experiences. Overall, the sentiment leans positive, but potential buyers should be cautious of delivery and refund processes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 155 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.8 | 6 |
| Sep 24 | 4.0 | 4 |
| Oct 24 | 2.9 | 8 |
| Nov 24 | 1.6 | 8 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 3.5 | 2 |
| Apr 25 | 5.0 | 2 |
| May 25 | 5.0 | 1 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 155 most recent reviews.
“Very pleased with this worktop The driver who delivered it”
“Ordered worktops online from bbk in July 2024, the worktops were not in stock, so never delivered”
155 reviews of ONLINE STORES. Filter by what matters to you.
Over a year ago
Very pleased with this worktop The driver who delivered it? Was very helpful. I know it took longer to deliver than I was told. But that wasn't the problem. It's all installed now in the kitchen,... See more
Over a year ago
Fantastic company, went above and beyond to get what I wanted and delivered in time (another company had let me down) You won't regret buying from them
Over a year ago
Having read some poor reviews I phoned and talked to someone who reassured me that the company was not the one that had previously had the website. So I went ahead with the order, and it arrived on t... See more
Over a year ago
I bought 3 compact laminate worktops and was very happy with experience for the following reasons: 1) very competitive price, 2) they could hold until I needed, 3) the only supplier I could find that... See more
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Very pleased with this worktop The driver who delivered it? Was very helpful. I know it took longer to deliver than I was told. But that wasn't the problem. It's all installed now in the kitchen, and looks really good. we are very pleased with it. thanks
Fantastic company, went above and beyond to get what I wanted and delivered in time (another company had let me down) You won't regret buying from them
Having read some poor reviews I phoned and talked to someone who reassured me that the company was not the one that had previously had the website. So I went ahead with the order, and it arrived on the date specified and was exactly what we wanted. Excellent service. Thank you.
I bought 3 compact laminate worktops and was very happy with experience for the following reasons: 1) very competitive price, 2) they could hold until I needed, 3) the only supplier I could find that had the laminate design I wanted and could deliver to my post code ( south coast) other suppliers would not deliver, 4) very helpful sales sorting out delivery date and prompt communication and 5) very helpful delivery driver. TBH a rare combination these days - well done.
Original worktop was not in stock so was offered a comparison worktop, by Jules. Process of order was smooth and delivery - 2 man, put the worktop in my garage. I'm pending a balance refund which has not been refunded yet so hopefully that will get processed quickly. The refund was sorted in about a week. So all good. Worktop now fitted and matches closely with the original Omega Surf.
I ordered my zenith worktops from bbk-direct on 15/03/25 and they arrived today (20/03/25). I’m very happy with them. The reason I feel compelled to leave this review is because of all the terrible recent reviews that led me to believe I’d fallen victim to a fraudulent scamming website. I’m no expert but looked for “Online Stores Ltd” and “BBK Direct” on companies house and both show as dissolved businesses. This is very odd and although I received my worktops on time and in good condition I’m still curious as to who I’ve actually purchased them from? Anyway, do your own research but from my experience BBK/online stores Ltd have been trustworthy.
The good Great price for the size we couldn't find anywhere else The bad The delivery team have invented a service called "Curb Side", which means they insist on you having "2 able bodied people", to receive the delivery, then send one man in a truck with no tail lift and ask you to help remove the item from the truck.
The Formica worktops are fantastic quality and the price from online stores was the lowest I could find. Communication was great and I was able to pick a delivery date that suited me only 3 days from submitting my order. The 2 man delivery service arrived in the time slot that had been promised and everything was perfect. The worktops look superb and it was a 5 star service overall; thanks !!!
Ordered worktops online from bbk in July 2024, the worktops were not in stock, so never delivered. Despite contacting the company on several occasions and the promise of a refund, the refund never materialised. DO NOT TO TOUCH !
Online purchase made. Competitive pricing of the Minerva work surface with scheduled delivery date achieved.
Don’t order anything from this company. They will rob you. I ordered kitchen worktops beginning of September . They didn’t give me any delivery date by beginning of November, when I cancel the order I received an email that the company is in voluntary liquidation. Now I am nearly £1600.00 behind and delayed wit the project because of them .
Beware- do not order anything from this company. They will take your money but you will not receive what you ordered. Excuses of liquidation but nothing has changed except the website name.
I have just found out by this site that the company has gone into liquidation and I have not received any contact from BBK and online stores insists they have nothing to do with the company. We ordered on the 28.10.11 and contacted the team no one mentioned this at the time of ordering It would be great to find out where my good and money are and I am inclined to believe that BBK and online stores are the same company
Scam....been sent the same claim letter someone else has reviewed to say they received days ago. If that's true why we not all customers made aware at the same time of the companies position. Lied to about about delivery dates to start with and then no communication after despite chasing. Please do not order from them they will rob you.
I placed an order on 23rd Sept and on 4th Oct was told that product no longer so was offered an alternative by Kristen. I paid an additional £149.47. When the sample arrived it was unsuitable so I cancelled the order. Was told that paypal refund would be made in 14 days. Since that time have been unable to contact the company by email, chat or phone. I checked with companies house and this company is not registered in the UK. How do I secure my refund of £1109.47 which was promised. 14/10/24 Today I have looked at Website and name altered to Online Stores Uk Ltd and contact phone altered. This company was dissolved at Companies house in Oct 2018 so does not exist. Website should be taken down immediately as it is a scam
I am told by email after trying to get a refund for damaged goods and that after several weeks that this company has gone into liquidation and they have sent me a claim form. I would have expected the form to be from the company managing the liquidation, plus it looks like the website is still available to order goods.
This review is a last attempt to get someone from BBK Direct to respond to my enquiries about a delivery date. Their website advises a delivery date will be provided within 24 hours of placing the order. I placed my order 8 days ago and still have received nothing! I have sent two webchats, two emails and tried calling several times over the last two days but the phone line has an automated message saying it will be down for a 'few hours' for maintenance. I am starting to get very worried that nearly £700 has been taken for an order that is not being acknowledged or will be delivered. I hope someone from BBK gets in touch with me and I will be happy to update this review depending on how the rest of my experience goes. BBK my order reference is ILEQFVELW if you want to follow this up!
Excellent service from start to finish. Happy with my compact laminate and splashbacks!
the delivery man went above and beyond in helping us carrying the heavy boards very helpful made a huge difference
When ordering I looked at reviews here and thought that those who had ordered Minerva worktops seemed to have good service (whilst other's didn't). So I thought I would be ok. I knew the worktops took several weeks to be delivered and chased a couple of times to make sure this timeline was still correct. Then the week they were due to be delivered I received an email saying that the company they use to purchase the worktops had gone into liquidation. I asked for a refund and was asked to wait a certain number of days for this to be processed. Still no refund. Looking here I can see that others are having a similar situation - and I am really concerned that this company wont refund the cost. For reference, for anyone reading this who is after Minerva worktops - Selco Builder's Merchants can get these to you in 10 working days. And matched the quote from here. Their customer service has been excellent. Unlike BBK. Please avoid this company.
CrowdTrust is a review platform designed to facilitate consumer feedback and opinions on various businesses and services. The platform serves as a trusted intermediary, allowing users to share their experiences and insights, while also giving companies an opportunity to engage with their customers. By aggregating reviews, CrowdTrust helps businesses understand consumer sentiment, improve their offerings, and enhance customer satisfaction. Targeting a diverse range of industries, CrowdTrust caters to both consumers seeking reliable information and businesses looking to build their reputations through transparency and accountability. Users can browse reviews across different sectors, making informed decisions about their purchases. With its focus on fostering trust and credibility, CrowdTrust aims to create a reliable space for honest feedback and constructive dialogue between consumers and brands.
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