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ONLINE STORES receives a mix of reviews, with a notable 75% positivity rate. Many customers praise the competitive pricing and quality of products, particularly the worktops, highlighting the excellent service and helpful delivery teams.
Reviewers appreciate the ability to schedule delivery dates and the overall smooth ordering process. However, a significant number of complaints arise regarding delivery issues and refunds, with some customers reporting long delays and lack of communication. Several negative reviews express frustration over orders not being fulfilled and difficulties in obtaining refunds, with claims of the company being linked to liquidation. Despite these concerns, the majority of customers report satisfactory experiences. Overall, the sentiment leans positive, but potential buyers should be cautious of delivery and refund processes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 155 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.8 | 6 |
| Sep 24 | 4.0 | 4 |
| Oct 24 | 2.9 | 8 |
| Nov 24 | 1.6 | 8 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 3.5 | 2 |
| Apr 25 | 5.0 | 2 |
| May 25 | 5.0 | 1 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 155 most recent reviews.
“Very pleased with this worktop The driver who delivered it”
“Ordered worktops online from bbk in July 2024, the worktops were not in stock, so never delivered”
155 reviews of ONLINE STORES. Filter by what matters to you.
I am told by email after trying to get a refund for damaged goods and that after several weeks that this company has gone into liquidation and they have sent me a claim form. I would have expected the form to be from the company managing the liquidation, plus it looks like the website is still available to order goods.
Cannot review as not yet installed. Customer service and delivery was very good.
I ordered and paid for worktop that was discontinued by the manufacture (Sheridan worktops). Received a confirmation of purchase message together with the delivery date, seemed all fine until two days before the worktop was due I received a message saying the worktop was no longer available. Since this was a 'statement' worktop, the whole kitchen was designed around it, so this was catastrophic news. Long story short Sheridan offered an alternative that was not going to work and BBK said "sorry not our fault". I have asked a discount on a similar product and they offered a 'free delivery instead' which I paid £25. After a number of conversations over the phone and emails, they agree to give an extra £25 discount on each worktop (each one was £270) and free delivery, not good enough but I had no other option as I was now under time constrain (kitchen fitter needed the worktop). When I though the ordeal was over, I got the news that delivery was to the curb - meaning, that I need to find two strong people to carry the worktop upstairs (I live on the first floor flat), and these two people need to be available when they 'decide' to show up - what a joke. How can you offer a delivery of a 3 meter worktop weighting over 100kg like that?? Same as saying, here is your washing machine, you sort it out! Totally unacceptable. I ended up having to pay someone to be here, so delivery wasn't really free. Product was ok, hence the 2 starts, but the service was terrible. I understand that problems happen but what you do to fix them is what really matters. DO NOT RECOMMEND.
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CrowdTrust is a review platform designed to facilitate consumer feedback and opinions on various businesses and services. The platform serves as a trusted intermediary, allowing users to share their experiences and insights, while also giving companies an opportunity to engage with their customers. By aggregating reviews, CrowdTrust helps businesses understand consumer sentiment, improve their offerings, and enhance customer satisfaction. Targeting a diverse range of industries, CrowdTrust caters to both consumers seeking reliable information and businesses looking to build their reputations through transparency and accountability. Users can browse reviews across different sectors, making informed decisions about their purchases. With its focus on fostering trust and credibility, CrowdTrust aims to create a reliable space for honest feedback and constructive dialogue between consumers and brands.
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