Sophie from the Gosport branch was very…
Sophie from the Gosport branch was very helpful throughout the whole process helping me from start to finish answering any questions along the way, I would highly recommend

Beal's Estate Agents is a prominent real estate agency operating in Hampshire and Surrey, specializing in a range of property services including sales, lettings, and property management. The company aims to provide tailored guidance for individuals looking to buy, sell, rent, or let properties. With a focus on customer support, Beal's offers various resources such as seller guides, landlord information, and tenant FAQs to assist clients throughout their real estate journey. Targeting homeowners, landlords, and tenants, Beal's Estate Agents delivers expert marketing strategies and financial services to facilitate smooth transactions in the property market. The agency has recently unified its operations under the Charters brand, enhancing its ability to provide cohesive and efficient service to clients across its branches. For more information, visit their website at beals.co.uk.
Beal's Estate Agents receives overwhelmingly positive feedback from customers, highlighting their helpful staff and exceptional service. Reviewers frequently commend agents like Simon, Jay, and Oliver for their professionalism and responsiveness, noting how they make the property search and rental process stress-free.
Many people appreciate the team's ability to understand their needs and provide tailored assistance, which enhances the overall experience. However, a few critical comments mention issues with communication, particularly regarding email responses and follow-ups. Despite these minor concerns, the majority of reviews reflect a high level of satisfaction with Beal's services. Overall, Beal's Estate Agents is regarded as a reliable choice for those seeking property assistance.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 4.8 | 17 |
| Jul 24 | 4.5 | 15 |
| Aug 24 | 4.9 | 59 |
| Sep 24 | 4.9 | 26 |
| Oct 24 | 4.9 | 40 |
| Nov 24 | 4.8 | 25 |
| Dec 24 | 4.4 | 18 |
| Jan 25 | 4.7 | 16 |
| Feb 25 | 4.6 | 18 |
| Mar 25 | 5.0 | 48 |
| Apr 25 | 5.0 | 17 |
| May 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Natalia has been so helpful in finding a perfect home for my husband and I that ticks all our boxes”
“Do i deserve a bad reference for making all my payments even being late due to my hardships”
500 reviews of Beal's Estate Agents. Filter by what matters to you.
Sophie from the Gosport branch was very helpful throughout the whole process helping me from start to finish answering any questions along the way, I would highly recommend
From initially letting my property out through Beals, to recently selling it, I found the process to be easy and communication was always great.
Jade Spencer and her colleagues at the Bitterne branch have dealt very efficiently and competently with my current purchase.
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The process was nade easier by having a 'one stop' system to guide me into a new letting experience.
Super friendly, organised and full up/update when needed. Great experience so far!
Carly and Jade were brilliant. They made the selling of my house at such a difficult time so much easier. They were professional and outstanding.
Emily is a real star, she has been so helpful throughout the whole process from the moment i met her at the viewing the whole thing has been a smooth process not to mention her really positive attitude
Would like to say a huge thank you to Lucy at the Southsea office. My partner and I were looking for our first home and Lucy helped us so much as we were new to the whole process. Her communication and presence throughout the searching was amazing and made us feel at ease. Thanks again Lucy!
Emily at the Portsmouth branch has been so helpful for me! I was very conserned originally about taking the first step and committing to buying my first home. However Emily made me feel at ease. Amazing Estate Agency and amazing Estate Agent! Thank you Emily
Beals support team in Whiteley head office, does not prioritize the interests of landlords, neglects their assets, and fails to address the requests in a timely and efficient manner. One of the primary issues I have encountered is the lack of a dedicated and accountable individual to follow-up matters from start to finish (I sent so many back and forth email to chase the outstanding issues unfortunately, the response time from Beals support team has been unsatisfactory, they always reply email on Friday evening even we sent email week ago), resulting in delays and frustration on my part as a landlord. I am deeply disappointed to find that even with the additional investment in the Gold Service, the level of service provided does not meet expectations. I can conclude that “you pay more for Gold service, you get more disappointed, you get more frustrated”. From my experience, Beals' apparent is not catering landlord’s interest. Regrettably, based on my recent BAD experiences, I would NOT recommend Beals' Gold Service to friends or any landlord. I am not the economist but the simple maths equation is, NO landlord / NO property to let = NO more business even you got tenants. But I think Beals top management don’t care their business.
Viewed a house today with Jack from the Park Gate office. Really lovely guy, welcoming and approachable. Listened to comments and things what we wanted from the property.
Holly has been amazing to deal with at Beals in Southsea, from the first time we met on the viewings to helping so much with any issues was never a problem, to also helping with any paperwork in the office. Holly is just so kind, polite, and very helpful. Her customer service skills are 5 star!
Lucy at Waterlooville is very calm and is helping me with my vacant property. I have every confidence in her that she will help me achieve what I need to
Beal's Estate Agents is a prominent real estate agency operating in Hampshire and Surrey, specializing in a range of property services including sales, lettings, and property management. The company aims to provide tailored guidance for individuals looking to buy, sell, rent, or let properties. With a focus on customer support, Beal's offers various resources such as seller guides, landlord information, and tenant FAQs to assist clients throughout their real estate journey. Targeting homeowners, landlords, and tenants, Beal's Estate Agents delivers expert marketing strategies and financial services to facilitate smooth transactions in the property market. The agency has recently unified its operations under the Charters brand, enhancing its ability to provide cohesive and efficient service to clients across its branches. For more information, visit their website at beals.co.uk.
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