Best Tickets is a reputable ticket reseller based in San Antonio, specializing in providing access to premium sports, concert, and theater tickets since 1995. The company offers a wide variety of tickets for major events, including professional basketball games featuring the San Antonio Spurs, NFL games with the Dallas Cowboys, and popular concert performances like those by Metallica and Staind. Customers can expect a secure checkout process, ensuring that all tickets sold are 100% valid and delivered on time. The target market for Best Tickets includes event attendees looking for reliable ticket purchasing options in the events and entertainment category. With a focus on customer satisfaction, Best Tickets caters to sports fans, concertgoers, and theater enthusiasts seeking quality experiences in San Antonio, Austin, and beyond. The company's commitment to service is reflected in its BBB accreditation and a long-standing presence in the industry.
Reviewers overwhelmingly express dissatisfaction with Best Tickets, highlighting a range of issues primarily related to ticket purchases for concerts. Many customers report that they have not received their tickets after payment, with some waiting for months without any communication from the company.
Common complaints include the inability to obtain refunds for canceled events, such as concerts by Céline Dion and Stromae, and a complete lack of customer service support. The site is described as untrustworthy, with accusations of fraudulent practices and difficulties in reaching anyone for assistance. Overall, consumers feel frustrated and cheated, leading to a unanimous negative sentiment towards the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.0 | 8 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Sep 2024.
| Month | Average | Reviews |
|---|---|---|
| Oct 23 | 1.0 | 1 |
| Nov 23 | — | 0 |
| Dec 23 | — | 0 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | — | 0 |
| Jun 24 | 1.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 8 most recent reviews.
“I bought 2 tickets for Stromae concert in Lyon on May 25 2023”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Website & app | Trend | Reviews |
|---|---|---|---|---|---|
| 1.0 out of 5 (poor) | 67 out of 100 | 1.0 out of 5 (poor) | — | 8 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | 1,002 |
Bottom line: Best Tickets is #5 of 5 on overall rating in this group. On website & app, BilletRéduc scores higher (1.4 vs 1.0).
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Best Tickets is a reputable ticket reseller based in San Antonio, specializing in providing access to premium sports, concert, and theater tickets since 1995. The company offers a wide variety of tickets for major events, including professional basketball games featuring the San Antonio Spurs, NFL games with the Dallas Cowboys, and popular concert performances like those by Metallica and Staind. Customers can expect a secure checkout process, ensuring that all tickets sold are 100% valid and delivered on time. The target market for Best Tickets includes event attendees looking for reliable ticket purchasing options in the events and entertainment category. With a focus on customer satisfaction, Best Tickets caters to sports fans, concertgoers, and theater enthusiasts seeking quality experiences in San Antonio, Austin, and beyond. The company's commitment to service is reflected in its BBB accreditation and a long-standing presence in the industry.
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