Brownells is a firearms parts and accessories retailer that supplies gunsmiths, shooting enthusiasts, and law enforcement professionals. The company offers a wide range of products including gun parts, tools, ammunition, and gunsmithing supplies through catalog and online sales. Brownells serves both individual customers and commercial accounts in the firearms industry.
Reviewers generally find Brownells to be a reliable source for quality products, particularly praising their fast shipping and extensive selection of hard-to-find items. Many customers appreciate the professional-grade tools and parts, noting that the Brownells-branded products are well-made and reasonably priced.
However, there are some concerns regarding packaging, as one reviewer reported receiving a damaged barrel due to inadequate protection during shipping. Additionally, some consumers mention slow order processing times and high shipping costs, which can detract from the overall experience. While the website could use improvements for easier navigation, the strong customer service and commitment to quality keep many returning. Overall, Brownells maintains a positive reputation, though there are areas for enhancement.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 25 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 25 | |
| 4.7 out of 5 (good) | 100 out of 100 | −3% | 551 |
12 reviews of Brownells. Filter by what matters to you.
Ordered some rifle parts that arrived quickly and were exactly as described. However, had an issue with a backordered item that took much longer than expected with poor communication about delays.
Love the product selection but the website search function is frustrating. Often have to browse through multiple categories to find what I'm looking for. Mobile site is particularly clunky.
Found the parts I needed at reasonable prices, but it took 3 days to process my order before shipping. In today's market, that feels slow compared to other retailers.
Quick answers to the questions people ask most.
Brownells is a leading supplier of firearms parts, accessories, tools, and gunsmithing supplies. They offer products for shooting sports enthusiasts, gunsmiths, and law enforcement professionals, including reloading supplies, optics, and technical resources.
Brownells customer service is typically available Monday through Friday from 8:00 AM to 8:00 PM Central Time, and Saturday from 8:00 AM to 5:00 PM Central Time. Hours may vary during holidays, so it's best to check their website for current availability.
You can reach Brownells customer service by phone at 1-800-741-0015, through their website's live chat feature, or by email. They also provide technical support for product-related questions and gunsmithing advice.
Brownells offers a satisfaction guarantee with returns accepted within a reasonable timeframe if you're not completely satisfied. Items must be in original condition, and some restrictions may apply to certain products like ammunition or custom items.
Brownells ships to select international destinations, but shipping options vary by country and product type due to import/export regulations. Firearms-related items have specific restrictions, so it's recommended to check their international shipping policy for your location.
An FFL (Federal Firearms License) is only required for actual firearms purchases, which must be shipped to a licensed dealer. Most parts, accessories, tools, and ammunition can be shipped directly to your address where legally permitted.
Yes, Brownells provides technical support and gunsmithing advice through their customer service team and online resources. They offer installation guides, technical articles, and can help with product selection for specific projects.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Brownells accepts major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Brownells gift cards. They may also offer financing options for larger purchases through approved credit programs.
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available for faster delivery, and processing time may vary based on product availability and order complexity.
Yes, Brownells offers dealer and volume pricing programs for qualified businesses, gunsmiths, and law enforcement agencies. You can apply for a dealer account through their website to access wholesale pricing and special terms.
Brownells is a firearms parts and accessories retailer that supplies gunsmiths, shooting enthusiasts, and law enforcement professionals. The company offers a wide range of products including gun parts, tools, ammunition, and gunsmithing supplies through catalog and online sales. Brownells serves both individual customers and commercial accounts in the firearms industry.
