Planet Fitness is a prominent fitness club chain known for its affordable membership options and inclusive gym environment. The company aims to provide a welcoming atmosphere for individuals of all fitness levels, promoting health and wellness through access to a range of gym equipment and facilities. Members can benefit from various workout options, including cardio machines, strength training equipment, and group fitness classes.
Targeting a diverse customer base, Planet Fitness serves both beginners and experienced fitness enthusiasts looking for a supportive community to achieve their health goals. With locations across the United States and beyond, the company emphasizes its commitment to creating a non-intimidating, judgment-free zone where everyone feels comfortable exercising. Planet Fitness strives to make fitness accessible and affordable, catering to a wide audience seeking to improve their physical fitness and overall well-being.
Planet Fitness receives mixed feedback from its members, with a significant number expressing dissatisfaction. While some customers appreciate the quality of the equipment and the friendly staff, as noted by several positive reviews, many others report issues with poor communication and unprofessional service.
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Complaints frequently mention unexpected gym closures, such as one location being closed for over three weeks without notice, leading to frustration over continued membership fees. Additionally, some reviewers highlight negative interactions with management and concerns about safety that have gone unaddressed. Despite these issues, a portion of consumers still enjoy their fitness journey at Planet Fitness, citing clean facilities and a supportive environment.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.5
85
100%
● Medium
2.5 / 5 overall
=
85 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
2.5
12-month avg
2.5
All-time
2.5
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jun 25
2.3
4
Jul 25
2.5
12
Aug 25
2.5
15
Sep 25
2.5
11
Oct 25
2.5
27
Nov 25
2.5
16
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 85 most recent reviews.
Top praiseof 28 positive reviews
Friendly staff18%
5 mentions
Prices & value14%
4 mentions
Fast & efficient7%
2 mentions
“I love the staff they are friendly machines are always clean and working”
On “Friendly staff” · Oct 19, 2025
Top complaintsof 51 negative reviews
Cancellation33%
17 mentions
Customer service25%
13 mentions
Charges20%
10 mentions
Account issues18%
9 mentions
“I recently cancelled my Black Card membership at Planet Fitness Vernon, BC, after a series of frustrating and disresp...”
On “Cancellation” · Nov 25, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Gyms & Fitness.
Overall rating and review count for this company and similar companies
Bottom line: Planet Fitness is #3 of 5 on overall rating in this group. On website & app, ONE Sports Warehouse scores higher (5.0 vs 1.0).
Reviews
85 reviews of Planet Fitness. Filter by what matters to you.
See what reviewers are saying
IbriamFeatured
11 months ago
Mixed Messages, Rude Management – I Cancelled My Membership
I recently cancelled my Black Card membership at Planet Fitness Vernon, BC, after a series of frustrating and disrespectful interactions about the red light therapy machine.
I chose the Black Card sp... See more
Neil EisenbergFeatured
Over a year ago
Excellent Gym For The Money
I have been an [on-and-off] member of Planet Fitness for upwards of 12 years. Back then, the entire chain was mismanaged, poorly maintained, and staffed by people who obviously did not want to be ther... See more
Steph JonesFeatured
11 months ago
Highly Recommended
very clean and has all the equipment I need. highly recommend
Scott ShortFeatured
Over a year ago
terrible options
They offer no other option to pay other than monthly payments directly from your checking account, I asked management if I could pay for the year in advance to avoid giving out my account information... See more
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 60% are 1–2★.
Ibriam
1 review
Featured
Mixed Messages, Rude Management – I Cancelled My Membership
I recently cancelled my Black Card membership at Planet Fitness Vernon, BC, after a series of frustrating and disrespectful interactions about the red light therapy machine.
I chose the Black Card specifically so I could use the red light therapy and massage machines 2–3 times per week. Last week, a manager told me I was “not allowed” to use the red light machine twice because it could be harmful. Later, after she spoke with her superior, she admitted this restriction actually applies only to tanning and not to the red light therapy. She apologized, and I appreciated that correction.
However, on a later visit, a different manager, Kusampreet, again tried to enforce the same restriction on the red light machine. When I calmly explained that this had already been clarified by management, she refused to listen, told me she didn’t like my facial expressions, and called me rude. I left feeling talked down to and embarrassed in front of other members.
To make sure I wasn’t misunderstanding, I went to the official Planet Fitness Canada site and the Vernon club page. They clearly mention frequency limits for tanning, but I could not find any written policy limiting how often a Black Card member can use the red light / Total Body Enhancement booth. That lines up with what the first manager’s superior had already confirmed.
I go to the gym to improve my health and leave feeling better, not to argue with staff or have my character questioned. After being given conflicting information, then being treated as if I was the problem for asking for consistency, I no longer felt welcome or comfortable at this location.
This review is simply my experience, but I hope management takes it seriously. Clear, consistent policies and respectful communication would go a long way toward actually delivering the “Judgment Free” environment they advertise.
I have been an [on-and-off] member of Planet Fitness for upwards of 12 years. Back then, the entire chain was mismanaged, poorly maintained, and staffed by people who obviously did not want to be there. You never saw anyone cleaning the facilities, and you were never greeted with a friendly smile, or waved goodbye and told to have a nice day when you left.
I rejoined Mountain Edge Planet Fitness at 7895 Blue Diamond Rd., Las Vegas, when they opened in 2020. I expected a clean, well-maintained, friendly atmosphere, given their brand-new status. I also expected it to quickly become like most other Planet Fitness locations — not only in the Las Vegas area, but also the ones I have visited throughout the country during my travels — dirty, dingy, and poorly maintained, as most are.
Fast forward five years, and this gym looks [almost] as good as it did the first day I rejoined. In fact, because of the change in management at the gym level, it's even better than it was when I first joined 5 years ago. The new staff are more friendly and welcoming than at any other facility I've been a member of. That includes places like LifeTime Fitness Summerlin, L.A. Fitness, and Equinox, both located in Los Angeles, which are literally 6 to 10 times the monthly cost of Planet Fitness. Now, please don't get me wrong — I'm not comparing the LifeTime or other physical facilities to Planet Fitness. I am comparing their cleanliness and staff, which are better at the Blue Diamond gym than at any other Planet Fitness in the entire chain.
The Mountain Edge facility is cleaned regularly by all personnel, including the store managers. The equipment is kept up at least as well as the more expensive health clubs, and the bathrooms are sanitized, but the key here is the friendliness of the staff, which starts at the top. A few people deserve much of the credit. First is the manager, Nivek, who could not be any more friendly or pleasant. Second is Brandon, the assistant manager, who is as friendly and accommodating as anyone I've ever met at a health club. Then there are Kaitlyn and Mikaela, whom I no longer see much because my workout schedule doesn't align with theirs. I'm also not great with names, but virtually all the front desk staff at this facility are noteworthy, even if I don't recall their names.
This review is long overdue since I rejoined in 2020. If I could offer a higher score of 5 stars, I most certainly would.
They offer no other option to pay other than monthly payments directly from your checking account, I asked management if I could pay for the year in advance to avoid giving out my account information with a credit card for added security because of all the horror stories people have shared about giving out checking information to this organization, for a company to be so limited is ridiculous, there bicycling in the jet age... adapt or go extinct...
Horrible la estética del gimnasio, vale que es económico y no veo la necesidad de disfrazarlo así para que se note aún más lo barato.
Por lo demás, calidad precio se ajustan a lo que ofrece.
Terrible ese color lila por todos lados 🤌🏼👎🏼
The fact that we have a brand new gym and some great workers there makes the experience extra special. Our new Manager, Brad dos a super job. He actually does lots of work around the gym. He’s always troubleshooting problems. We appreciate his commitment to the gym and our members. Our gym is in Plaistow NH. My wife and I have been members of Planet Fitness for two decades. Thanks Plaistow Planet for everything you do. Sincerely, Gerry and Lynda Quatrale.
Una de las personal trainers se acercó a mí para "hacerme una consulta".
La consulta era básicamente que mi top deportivo Nike no era adecuado para practicar deporte y que no cumplía con la normativa de vestimenta del gimnasio.
Me sorprende porque en mi caso, en ningún momento se me comentó que había que acudir con un tipo de ropa concreto.
Ese eslogan de "no juzgamos" o esos mensajes que hay por el gym de "espacio libre de críticas" no tienen nada que ver con cómo te tratan sus empleados.
Me sentí cómo si estaba haciendo algo mal cuando lo único que estaba haciendo era ENTRENAR.
Además, me sentí muy mal y no entendí por qué a mí se me reprochó esto, mientras había chicas con vestimentas como la que llevaba o incluso menos "discretas" como la personal trainer me definió.
Si existe realmente ese código de vestimenta, creo que se aplica de forma muy arbitraria y a merced del personal. Se permite ir con camisa y burka pero no con top deportivo...
Empecemos a ser lógicos por favor...
A nivel de máquinas, el gym está bien, aunque el mantenimiento no es el mejor. Más de 3 semanas y una máquina sigue "rota".
Seguiré yendo, pero hay muchas cosas que mejorar. Lo primero, el cambio de mentalidad.
La gente va a entrenar. No va a otra cosa.
I have been a member at the Waukegan, IL location for many years now. I loved the equipment and staff is very friendly. We recently had an upgrade on equipment. I'm not happy at all! All the ab machines were removed and replaced with cheaper equipment. Some of the new equipment are missing parts or installed incorrectly. It's really making my daily routine a disappointment.
This gym is absolutely terrible. About six months ago, when I was pregnant, I went there and asked them to cancel my membership. The guy at the front desk told me it was canceled and that I didn’t need to do anything else. But they kept charging me anyway!
When I went back recently to sign up again, I found out I supposedly owed over $300 — even though I had canceled my membership. I couldn’t believe it. The staff clearly has no idea what they’re doing.
To make things worse, the girl told me I’d have to pay half the amount and couldn’t work out — but she only said that after canceling my membership. She could’ve told me before, and I would’ve just kept my membership active instead of canceling it.
They never actually canceled my account, and now I’m the one paying the price. Terrible customer service and poor communication. I wouldn’t recommend this gym to anyone.
They are randomly closed,currently my home gym has been closed for over 3 weeks due to a remodel.They don't say when they will reopen,yet still collecting monthly dues.
I recently started going to Woodstock planet fitness and it seems like a abandoned club. For six months the temporarily not working equipment numbers increasing and none has been fixed in this time. Even the water tao is broken for a week or so and they don’t fix any equipment and workers can’t answer anything. I would give it negative stars
They are randomly closed, currently my home gym has been closed for over 3 weeks due to a remodel. They don’t say when they will reopen, yet still collecting monthly dues. Seriously, steer clear of PF (Battle Creek, Mi).
I signed up 1 dollar down and $15 per month at the club in Elk Grove IL. Then I got charged $49. I immediately canceled the plan within an hour of that charge. I called many times to the club and asked for a refund. They said it was in the fine print. Is such a scam. I didn't even go there once because I canceled it right away. I talked to a manager, and she agreed to escalate it to her higher up boss. Since I didn't go there and I canceled it within one hour, I would assume they would give me the money back if they were a good company. I have never heard back even though I have called there many times and sent emails. Nobody will even call me back. Terrible company with terrible customer service. This point is not about the money, but about the point of being treated poorly. It shows what kind of company they are. This has been going on for ten months. It is very frustrating and upsetting. Still want my forty nine dollars back!
I have a major safety issue and have communicated to my home club and tried to get to corporate level with no luck even making contact.
Every weekend lately, three weeks or so, I have noticed there are no employees anywhere. I'm in the gym from about 10pm to midnight and NOBODY was at the desk or anywhere. I stood at the desk one night and called as the phone rang and rang and rang. I am unable to use my full membership as I cant get into the hydromassage as I do every other day that I'm there. There are also people coming and going from outside the building to the locker/bath room without scanning in or even looking like they are doing anything gym related. One of which is a guy who sleeps in his van in front of the gym (prime parking spots). He does this and also leaves his generator plugged in inside the gym and honestly unsure if hes a member or not. But regardless. The place is also typically disgustingly dirty and there is broken equipment that has stayed unrepaired for months. The showers and locker room are some of the most dirty and replsive I've seen anywhere. I've held a PF membership for the better part of 15 years or more. I will likely cancel unless this is addressed and I am personally followed up with.
The cherry on top, last night was one of those nights and a dude is shirtless, flexing and working out. I could care less what the self absorbed clowns do, but with staff this kind of thing isnt happening at Planet Fitness. Shame on you.
My fav place to pump muscles! Going to this gym daily! Love everything! Great machines, free weights and all gym staff. Plus it's cheap and great compared to the price.
Planet Fitness is a prominent fitness club chain known for its affordable membership options and inclusive gym environment. The company aims to provide a welcoming atmosphere for individuals of all fitness levels, promoting health and wellness through access to a range of gym equipment and facilities. Members can benefit from various workout options, including cardio machines, strength training equipment, and group fitness classes.
Targeting a diverse customer base, Planet Fitness serves both beginners and experienced fitness enthusiasts looking for a supportive community to achieve their health goals. With locations across the United States and beyond, the company emphasizes its commitment to creating a non-intimidating, judgment-free zone where everyone feels comfortable exercising. Planet Fitness strives to make fitness accessible and affordable, catering to a wide audience seeking to improve their physical fitness and overall well-being.
