Best thing is
Best thing is, price stayed the same from start of the process till payment, no hidden add ons
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BudgetAir.com receives a mixed reception from consumers, with a significant number expressing dissatisfaction. While some reviewers appreciate the smooth and easy booking process, highlighting the absence of hidden fees and fast transactions, the majority report severe issues with customer service and booking reliability.
Many customers describe their experiences as frustrating, citing problems such as unresponsive support, unexpected charges, and difficulties in obtaining refunds. Complaints about being unable to modify bookings or receiving incorrect refund amounts are prevalent, with some labeling the company as a scam. Despite a few positive experiences, the overwhelming sentiment points to a lack of trust and support, leading to a negative overall impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2026.
| Month | Average | Reviews |
|---|---|---|
| Jan 26 | 2.6 | 32 |
| Feb 26 | 2.3 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Smooth and easy experience”
“Aucun service à la clientèle, les vols ont été décalés par la compagnie aérienne”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Booking | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.8 out of 5 (poor) | 1.6 out of 5 (poor) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | — | 5.0 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: budgetair.com/en_us is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 1.6).
60 reviews of budgetair.com/en_us. Filter by what matters to you.
Best thing is, price stayed the same from start of the process till payment, no hidden add ons
It was smooth booking the flights. I hope it will be this way throughout.
Smooth and easy experience
Easy with no hidden fees
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Polarized pattern: few middle ratings. 35% of recent reviews are 4–5★ and 62% are 1–2★.
easy and fast transaction
It's my first time to place ticket with Budget Air.Com. But I surprised the Brice is so low then the other websites.
I highly recommend this service for its professionalism and responsiveness. Although I had initial concerns regarding my e-ticket, the team handled the process seamlessly, delivering it ahead of schedule. The support agents were incredibly helpful and kept me updated throughout.
Very professional, glad to see such service
Very easy and straightforward - no hassle
It's easy to arrange the booking. User friendly website. Thanks Team
It's fast and easy
Very very quick and payment are transparent! No scam! 😂
شكرا جزيل هذه التجربة الثانية معكم شركة محترمة لكن للاسف فوجئت بعد اتمام الحجز ان تذكرة زوجتى الجزء الاول منها حقيبة واحدة وهذا كان غير واضح ومعلن بشكل صريح وتم التواصل مع خدمة الشات لكن بلا جدوى
Transparent and clear flow of reservation
Were positively responsive. Had troubles with my last cancelled flight (due to weather) and was afraid I would not be able to get any help from BudgetAir to replan my trip. However, they replied fast via chat and could provide me visibility over the alternatives from the airline company.
Excellent…! Cheapest among the all options, even less than the main airline company. Prof HITESH JOSHI UAE # BHARAT
CrowdTrust is a review platform that operates similarly to Trustpilot, providing consumers with a space to share and read experiences about various services and products. The company focuses on gathering authentic customer feedback, enabling users to make informed decisions based on the insights of their peers. Targeting a broad audience, including travelers and consumers seeking reliable information on services, CrowdTrust strives to enhance transparency and trust in the marketplace. By allowing users to compare experiences and ratings, the platform aims to foster a community of informed consumers who can confidently choose services that meet their needs.
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