CrowdTrust is a review platform that operates similarly to Trustpilot, providing consumers with a space to share and read experiences about various services and products. The company focuses on gathering authentic customer feedback, enabling users to make informed decisions based on the insights of their peers. Targeting a broad audience, including travelers and consumers seeking reliable information on services, CrowdTrust strives to enhance transparency and trust in the marketplace. By allowing users to compare experiences and ratings, the platform aims to foster a community of informed consumers who can confidently choose services that meet their needs.
BudgetAir.com receives a mixed reception from consumers, with a significant number expressing dissatisfaction. While some reviewers appreciate the smooth and easy booking process, highlighting the absence of hidden fees and fast transactions, the majority report severe issues with customer service and booking reliability.
Many customers describe their experiences as frustrating, citing problems such as unresponsive support, unexpected charges, and difficulties in obtaining refunds. Complaints about being unable to modify bookings or receiving incorrect refund amounts are prevalent, with some labeling the company as a scam. Despite a few positive experiences, the overwhelming sentiment points to a lack of trust and support, leading to a negative overall impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2026.
| Month | Average | Reviews |
|---|---|---|
| Jan 26 | 2.6 | 32 |
| Feb 26 | 2.3 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Smooth and easy experience”
“Aucun service à la clientèle, les vols ont été décalés par la compagnie aérienne”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Booking | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.8 out of 5 (poor) | 1.6 out of 5 (poor) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | — | 5.0 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: budgetair.com/en_us is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 1.6).
60 reviews of budgetair.com/en_us. Filter by what matters to you.
Aucun service à la clientèle, les vols ont été décalés par la compagnie aérienne. J’ai reçu de notification on est pris à Vancouver, et pas capable de parler à un agent très mauvais service après-vente, je déconseille fortement d’utiliser ce service.
These guys are a rip off ! Don’t use this company
They are scammers. They charge $15 for change or cancellation but cannot do any changes if we buy premium package. Why do they charge extra money if they cannot make any changes to premium package???? They are literally scammers ☹️😡
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 35% of recent reviews are 4–5★ and 62% are 1–2★.
Centre appel basée en Inde il parle que anglais échange pas message il facture 500 euros modifier une date réservation des escrocs fuyer je déconseille à moins que vous avez de argent jeté par la fenêtre previligier agence en France j'ai fait erreur je regrette
On January 29, 2026, I purchased 5 tickets from Hong Kong to Vancouver on the BudgetAir website for a total of £4,769 According to the booking confirmation email, I was informed that the e-tickets would be processed and issued within 96 hours. However, after a full six days, I still had not received any e-tickets. After I left a review on Trustpilot, BudgetAir replied stating that a customer service representative would contact me within 24 hours, but this turned out to be completely empty promises. Later, I contacted Hong Kong Airlines directly and discovered that BudgetAir had not even paid for the tickets! Subsequently, I contacted a BudgetAir staff member via online chat, and they confirmed that my tickets had not been issued yet, asking me to wait another 24-48 hours. Most airlines typically issue e-tickets immediately upon receiving payment. BudgetAir's practice of delaying ticket issuance after taking payment poses a significant risk that seats may sell out, causing severe travel disruptions and losses for passengers. Please be very cautious: BudgetAir accepts payment but does not purchase tickets promptly, which could leave you stranded and unable to board your flight. I strongly recommend choosing more reliable platforms for bookings and avoiding the risk of using this website for any transactions!
Scam Scam Scam. These thieves and stealers took the my money and after 4 days me chasing them they said the flight price has gone up to double the price they quoted and took from my account. It doesn’t finish here they now have blocked my no and not responding any of my queries. I have all the emails/ calls and WhatsApp chats as records which I will be uploading in due course.
I had a very disappointing experience with BudgetAir and would not recommend them. First, my ticket was not canceled by the airline — it was only rescheduled due to a storm. However, BudgetAir showed it as canceled on their side and created confusion instead of properly handling the reschedule. Second, I was clearly told that I would receive a $170 refund. After waiting for about a month, they changed their statement and said I would receive only $50, which is not even half of what they originally promised and not even close to the ticket price I paid. This felt very misleading. Their customer support was also extremely poor. Phone calls were not answered, and chat support was rude and arrogant. Instead of helping, the agent behaved unprofessionally and showed no interest in resolving the issue. Even worse, I still have not received the $50 refund they later promised. It has already been weeks, and now they say it may take more than three months. They are shifting responsibility to the airline, while the airline says they cannot discuss anything with me because the booking was made through BudgetAir — meaning only BudgetAir can handle it. But BudgetAir is not taking responsibility. Overall, this has been frustrating, stressful, and feels very unfair. Based on my experience, I would strongly advise others to be very careful before booking through BudgetAir.
My booking was cancellend and 1625 was regunded instead of 1800 that was charged!
I accidentally booked my ticket with the wrong travel date and contacted BudgetAir immediately after noticing the mistake. I expected some level of flexibility or a short grace period to correct an obvious human error, especially since the booking had just been made. Instead, I was told that no free cancellation or correction was possible and I had to pay an additional $110 just to fix the date. This experience was very disappointing. A small mistake turned into an unnecessary financial penalty, and there was no willingness to help or offer a reasonable solution. For an online travel agency, basic flexibility for immediate corrections should be standard practice. I strongly advise others to double-check every detail before confirming a booking with BudgetAir, because if you make even a minor mistake, you may end up paying heavily for it.
Budgetair.com holds my $1000CAD for a long time when other booking websites refunded my money in less an hour after my Westjet flights were canceled, I won't book with them anymore. I disputed my credit card transaction with Budgetair.com, because someone on Facebook said they didn't get the refund from Budgetair.com after 9 months. Budgetair.com is scamming people with refund money.
Modification de dates pas possible sauf par le chat avec un agent: billet acheté 60€ , Modification +115€ (donc on passerait à un coût de 175€ pour un vol de 1h de Nice à Venise... et encore je n'ai pas donné les dates à l'agent, autant il aurait fallu en rajouter encore. Au départ 60€ c'est juste avec un petit sac... un petite valise en soute c'est +83€... mettre le petit de 7 ans avec un adulte c'est encore +100 aller retour... on prendra une autre compagnie la prochaine fois. Ma femme opérée du dos un peu en urgence 17 jours avant le départ... on verra si on peut y aller ou pas. Mais j'annule le perd tout et il vendrons à quelqu'un d'autre. Remboursement zéro
Very poor agency. Will not step-up for you or give you assistance on your concerns. They will advise "talk to the airlines directly." Do spare yourself from wasted money, time, and energy. Booking with other travel agencies like Kiwi.com is worth a simple difference in price.
I booked a flight through Budget air for the first time as the price was slightly better than other providers but having a terrible experience. Travelled to India multiple times and never had any issue until now with any providers we used earlier. I booked a flight to India 3 days back including 2 checked bags. I received confirmation after 3 days and to my surprise, the e-ticket didn't include checked bags. Spoke with customer service this morning and they are saying that the package didn't include checked bags and asking me to show the proof of my booking. I wish I saved the screen shots with checked bags included. They said they will get back to me in 48 hours. I asked the rep to connect me to their Manager and I was told that the Manager is out sick and there is no backup. My trip is in 2 weeks and here we are with this issue. Too stressful. Other providers like IndianEagle which had high rating were offering the same package with checked bags with little bit more. Too bad that I got attracted to this low price. I asked them to cancel my tickets and issue refund, and I was told that they cannot do that. I wish I read the reviews before booking with BudgetAir. Just got an email from them saying that they cannot do anything and I must purchase baggage separately. It would cost me $1200 to purchase baggage now. BE AWARE of BudgetAir. DO NOT BOOK WITH THEM.
Complete trash and scam in the fine print. Won't ever use again and recommend staying away. Your better off on other sites that are up front and won't tax you over every little thing and refuse to refund you when you don't use the ticket even 60 days before the flight, unless you pay more fees.
ABSOLUTELY HORRIBLE EXPERIENCE. After they blew me off and ignored BBB complint, I posted a review here, and they said someone will get back to me within 24 hours. NO ONE EVER DID. Just like during their customer exoerince. They're thieves, DO NOT EVER BOOK with them, just go directly to airlines, they're a middle man you don't need, they'll never do any changes to your tickets, or give you credit etc, their protective fee is BS, it doesn't mean anything. I hope you croocks are enjoying the money you stole from me.
I put in a date for travelling to Turkey on the 28th day of June Somehow the site changed this to the 18th March. I informed the airline of the mistake only 5 mins later. I was told there was nothing they could do. I am extremely annoyed.
BUYER BEWARE!!!! They are set up for as many road blocks as possible when they need to refund you your money. Not worth the few dollars you 'save' going through this website. Its as close to a scam you can get with staying 'legal'. Peter's response below just adds to the suspicious nature, like they do not know their customers. I just checked my profile, my phone number and personal email are both updated and present on my account. How can you NOT have my contact information when it is in your database. You REALLY need to do better.
Ive purchased a pack of flights with more than 6 months in advance. Suddenly they change the timeline on 2/3 flights which doesnt work for me since i have already booked taxis and hotels for the timeline of the flights i had booked. Now they say they cant refund me 100% since 1/3 flights hasnt changed its timeline even though i bought the 3 flights pack with them. Now they say my refund is going to take 8-10 weeks!!! Worst costumer service i have ever seen. Avoid doing business with this terrible company of thieves. 6 days after this review and their reply, no one has contacted me…
I booked a flight through Budget air as the price was good, however it was my first time and certainly the last. When I booked the flight I purchased all the refund protection possible as I have been dealing with a medical condition for the previous year so I wanted to be protected in case I needed to cancel or change the flight. I ended up asking to cancel as my surgery date related to my condition was rescheduled and now interfering with the flight. I was back and forth with customer service for days and days on end, and I provided them with all the documentation they asked for, yet I am told I do not qualify for a refund. That is absolutely disgusting and outrageous. A human being has a medical condition which ended up requiring a very much need surgery to and you won’t provide a refund. What’s the point of paying all this extra money for refund protection if it won’t even protect customers against something as serious as a surgery??? Your customer service is disgusting, heartless, and pathetic. This agency quite honestly should be sued for providing false refund protection. I certainly will be spreading the word. If you’re thinking about booking through budget air, I would absolutely recommend NOT doing so if you think there is any chance at all you may need to cancel.
CrowdTrust is a review platform that operates similarly to Trustpilot, providing consumers with a space to share and read experiences about various services and products. The company focuses on gathering authentic customer feedback, enabling users to make informed decisions based on the insights of their peers. Targeting a broad audience, including travelers and consumers seeking reliable information on services, CrowdTrust strives to enhance transparency and trust in the marketplace. By allowing users to compare experiences and ratings, the platform aims to foster a community of informed consumers who can confidently choose services that meet their needs.
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