Budget Insurance is a UK-based insurance intermediary that specializes in providing car and van insurance solutions. Established in 1996 as a trading name of BISL Limited, the company has catered to the insurance needs of millions of customers, offering a range of policies designed to fit various lifestyles and preferences. With a focus on simplicity and flexibility, Budget Insurance partners with a network of leading UK insurers to deliver quality coverage at competitive prices. Targeting individuals and businesses seeking reliable motor insurance, Budget Insurance aims to simplify the insurance experience by providing clear options and support. Their services include a dedicated UK-based customer service team and a 24/7 claims line, ensuring that assistance is readily available when needed. Customers can easily obtain quotes and manage their accounts online through the company's website, making Budget Insurance a convenient choice for car and van insurance in the UK.
Budgetinsurance receives high praise for its user-friendly online services and competitive pricing, with many customers noting the ease of navigating the website and the straightforward application process. Reviewers frequently highlight the good value for money, often mentioning that the insurance quotes are far cheaper than those from other companies.
However, there are notable complaints regarding the staff, particularly concerning the knowledge and support provided by management and coaches, which some customers find lacking. A few negative experiences emphasize confusion over the no claims discount and a perception of poor customer service. Overall, while many consumers are satisfied with the service and pricing, the inconsistency in staff support detracts from the overall experience. The sentiment leans positively, but there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Budget made the process of insuring my car so easy, with their efficient on-line services, I found all the informatio...”
“Absolutely shocking company, no help at all, don’t understand how no claims discount works, but from what I know, you...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Budgetinsurance is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 4.4).
60 reviews of Budgetinsurance. Filter by what matters to you.
Over a year ago
Budget made the process of insuring my car so easy, with their efficient on-line services, I found all the information I needed and at a great price !
Over a year ago
Very easy site to navigate around. Price was very cheap and the extras you get at no extra cost.
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Absolutely shocking company, no help at all, don’t understand how no claims discount works, but from what I know, you can only use a NCD on one policy, told me I had to have it active for it to work even tho I changed vehicle, doesn’t expire for 2 years, tried to double my quote, will never use again. Also charged me £120 for 10 days insuarance. Robbers
Very happy with your service
Budget made the process of insuring my car so easy, with their efficient on-line services, I found all the information I needed and at a great price !
Very easy site to navigate around. Price was very cheap and the extras you get at no extra cost.
Very good insurance quote including extras Very easy to deal with
Easy to arrange and good value
Far cheaper than any other company for car insurance
Straightforward to use website. The insurance I have purchased was a good price and I am happy with it.
efficient easy to follow good price
Easy to understand the cover level options available
the price was right for my needs.
Absolutely fantastic very easy to use service clear questions simple quick and straightforward brilliant thanks budget insurance
good service
Quick and easy to apply no hassle at all highly recommended
One of the best value car insurance I have had, with add ons that you normally pay for free. The website is really easy to navigate and use and as a first time user of budget car insurance, really happy with experience so far
Very easy to compare offers on Compare the Market
Good price, also good you can actually speak to someone over the phone. Pleased with my find in finding Budget Insurance.
Just appalling. Seemed to go out of their way to over complicate and make buying car insurance more difficult than I thought possible.
Easy to register with Budgetinsurance.
Budget Insurance is a UK-based insurance intermediary that specializes in providing car and van insurance solutions. Established in 1996 as a trading name of BISL Limited, the company has catered to the insurance needs of millions of customers, offering a range of policies designed to fit various lifestyles and preferences. With a focus on simplicity and flexibility, Budget Insurance partners with a network of leading UK insurers to deliver quality coverage at competitive prices. Targeting individuals and businesses seeking reliable motor insurance, Budget Insurance aims to simplify the insurance experience by providing clear options and support. Their services include a dedicated UK-based customer service team and a 24/7 claims line, ensuring that assistance is readily available when needed. Customers can easily obtain quotes and manage their accounts online through the company's website, making Budget Insurance a convenient choice for car and van insurance in the UK.
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