Car Seats Plus is a UK-based retailer specializing in children's car seats, providing a comprehensive range of products designed to ensure the safety of young passengers. The company offers a variety of car seats, including infant carriers, extended rear-facing seats, and high back boosters, catering to the needs of children from birth through their school years. By prioritizing safety, Car Seats Plus features products that have been rigorously tested, including those that meet the Swedish Plus Test standards, which are recognized for their stringent safety criteria. In addition to its product offerings, Car Seats Plus provides installation services and aftercare support with every car seat purchase. The company also offers a complimentary Car Seat Consultation service to assist customers in selecting the appropriate car seat for their child and ensuring correct installation. Targeting parents and guardians, Car Seats Plus aims to facilitate safe travel for children while also providing peace of mind for caregivers.
Car Seats Plus receives overwhelmingly positive feedback, with reviewers consistently praising the exceptional service provided by Emily. Customers highlight her extensive knowledge and willingness to assist in finding the perfect car seat fit, often going above and beyond to accommodate their needs.
Many appreciate the hands-on approach, where they can try different seats in their vehicles, ensuring a proper fit. The convenience of the location and the ability to test seats under cover are also noted as significant advantages. Reviewers express gratitude for Emily's patience and expertise, making the shopping experience enjoyable and stress-free. Overall, Car Seats Plus is highly recommended for its outstanding customer service and quality products, reflecting a strong sentiment of satisfaction among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 29 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 3 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 4 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 1 |
| May 25 | 5.0 | 1 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 29 most recent reviews.
“Emily was incredibly helpful at resolving some issues I had with my Axkid car seat”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 0% | 29 |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 999 |
Bottom line: Car Seats Plus is #1 of 5 on overall rating in this group.
29 reviews of Car Seats Plus. Filter by what matters to you.
Over a year ago
Thank you Emily Emily helped me to fit 3 seats in the back of my car, Emily let me keep moving them around until i / we found the best fit for my car. ( Axkids worked) Definitely would recommend and g... See more
Over a year ago
Emily was amazing from the moment we enquired and throughout the entire process of choosing and installing our car seat for our daughter. Cannot recommend her enough she is an expert in her knowledge... See more
Over a year ago
Emily was incredibly helpful at resolving some issues I had with my Axkid car seat. I didn't purchase from her but I wish I had as her customer care is excellent. She fit checked both of my children r... See more
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Thank you Emily Emily helped me to fit 3 seats in the back of my car, Emily let me keep moving them around until i / we found the best fit for my car. ( Axkids worked) Definitely would recommend and go back when need more seats , Thanks Sadie
I wanted to take the time to say a huge thank you to Emily! I bought from her our first car seat last November and now came back to get the second. Have bought and owned many seats and almost every retailer was ok but Emily was the best. Her customer service and support is second to none. She responds super fast and tries to help. She also was able to price match which was amazing. Overall she is super responsive, super caring and super friendly. Huge thank you for finding the time at 9/10pm on a Friday night to help me
Emily was amazing from the moment we enquired and throughout the entire process of choosing and installing our car seat for our daughter. Cannot recommend her enough she is an expert in her knowledge but also very friendly and approachable. She has all the safest and best car seats on show as well as some wonderful prams and carriers. Car seats plus should be the first place you look for anything baby related as you will not be disappointed!
Emily was incredibly helpful at resolving some issues I had with my Axkid car seat. I didn't purchase from her but I wish I had as her customer care is excellent. She fit checked both of my children regardless of not having bought my seats from her after I reached out to her after hearing about how helpful she is. She even stayed past her closing time to help refit my car seat. I will definitely be looking to purchase future seats from her. She ticks all the boxes for me- an owner who is kind, patient and helpful, who stocks some of the safest seats on the car seat market, and provides fantastic customer service and aftercare. Thoroughly recommend!
Emily is incredibly knowledgeable and helpful. We have just bought our second car seat from her (our little one has outgrown their infant seat) as we were so impressed with the support and aftercare we received the first time round. I would highly recommend visiting Emily when looking for a car seat.
As my little boy hit the weight limit on his current seat at 3years old I knew I wanted to keep him rear facing much longer, Emily was super helpful telling me which seats would be most long lasting, as well as allowing up to try them! After making my decision she showed me how to install the seat into my car and answered all my questions!! Extremely helpful, patient and knowledgeable! Would highly recommend to any parents needing new seats or car seat advice!
Great service. Explain all about car seat. Thank you
We've visited Car Seat Plus last weekend (plus point for being open on the weekend). Emily was very helpful and friendly. She tried a few seats in our car to see how they fit and explained all the differences between them. I asked so many questions and there wasn't any she couldn't answer. We're just deciding between 2 before purchasing. I'd highly recommend visiting this place before you buy a seat to make sure it is the right fit for your car and more importantly a comfy fit for your little one.
I highly recommend Car Seats Plus. Emily accommodated our limited free time and was able to give us lots of detail about the car seats I was interested in and confidently spoke about changes and current research which was so helpful in my decision making. Not only this, Emily also was seeing to another family, installing some seats. I wanted my little lady to sit in the seats and the shop has a model chair to install the seats to. She picked up straight away that my little lady was reluctant to communicate about her thoughts on the seat so gave a bit of space and came back. The shop has an area to pull the car into and the showroom has doors to separate these parts and a few toys and soft mat to keep little ones occupied. Great selection of high quality seats. Thank you Emily for everything you did to help us.
We visited Emily on Wednesday to get a new car seat for our 1 year old son and Emily was so helpful! She's extremely knowledgeable, friendly, super patient (when I asked the same questions about 100 times!). You can tell Emily really cares about what she does and offers. Couldn't recommend highly enough!
Emily was extremely helpful and knowledgeable about the car seat/seats that are available. Showed us how to fit the seat and we can pop in any time if we have an issue. Great service and pricing.
We visited Emily today to purchase a new car seat for our son who was reaching the limit on his existing seat. Emily was really knowledgeable about the car seats and gave us all the information we needed to make our choice. The location is perfect for trying seats in the car as you can drive straight into the unit, we were protected from the rain and had plenty space to have the car doors wide open to take the seats we tried in and out.
I can’t recommend Car Seats Plus highly enough! I have a small car and was convinced I’d need to upgrade to a bigger one to fit two extended rear-facing seats for my baby and toddler. Emily was absolutely amazing and spent two hours with me, trying different options to find the perfect setup. Not only did she ensure there was enough space for my children, but she also managed to maximize the legroom in the front, which was important because I’m very tall. One thing to note: be sure to book a consultation in advance. It’s mentioned on the website (which I missed), but it’s worth it for the personalized service. On top of all this, the seats are really affordable—I saved around £40 compared to online retailers! Emily’s expertise and dedication made the whole experience stress-free. If you’re looking for the best car seat advice, look no further than Car Seats Plus!
We visited Emily to get my 4.5 yr old an extended rear facing car seat. The online booking system is convenient and even when I had to change my appointment Emily replied to my message promptly. Although the show room is further for us than others, we chose Car Seats Plus because of specific seats that were available to view. After discussing our needs my daughter tried a few and instantly fell in love with the Be Safe Stretch. Emily was so patient with us when we over run our appointment time and we were able to leave with our new seat fitted in the car. We left with two very happy parents and an extremely happy 4 year old with her new car seat.
Many thanks to Emily for helping us to choose the correct car seats for our grandchildren. Your venue is perfect - having the car under cover whilst you fit demo seats is invaluable. You listened to what we needed, had a phone conversation with our daughter to check her requirements - your knowledge and customer service are both super impressive. Once the decision on which seat had been made, you ordered them and, once arrived, made an appointment so you could fit them for us. You've also said you will check the fittings when our grandchildren are due to visit - super after sales service. Thank you.
Great service from Emily when I wanted to purchase a new car seat for my newborn. I loved the fact you could try the baby in the seat and the seat in your car as well to check the fit. I feel confident that we’ve got a reasonably priced car seat which will last for a few years and it was invaluable having Emily show me how to fit it properly in the car.
Thank you! Emily responded so quickly to my initial enquiry and offered me an appointment for a few days later! The setup is great, being able to take your car into the unit is so helpful, it was raining when I arrived! The showroom itself is so lovely, with a space on the floor to put my youngest daughter to have a play whilst we finished everything off. I sort of had an idea of what I wanted and Emily did her best to make that work rather than having a preconceived idea of what would be better for my setup, which I was so grateful for! Emily is really knowledgable, so friendly and it was an all round great experience, I'd recommend Car Seats plus to anyone and will be back in a heartbeat if and when our requirements change!
We had a great experience at Car Seats Plus with our baby girl. Emily was extremely knowledgeable and gave us plenty of options that would work in my small car! Our girl was able to test one out and she installed them into our car to make sure it would fit with my partner sitting in front. Thank you so much - we can’t wait to come and collect!
We could not recommend Emily at car seat plus Fakenham high enough - from the moment of initial communication to having our seat fitted the service was faultless. Emily was very quick to reply and informative via emails and then for our to our first appointment she was incredibly helpful going through seat options and allowing us to try them out in our car - which was really important to us to make sure it could fit comfortably for our child and for others in the car. Emily was patient, very knowledgeable and demonstrated installation clearly how to fit the sit safely. We would highly recommend Car Seats Plus, especially for help with picking extended rear facing seats which felt a bit of minefield and appreciate Emily's service.
Emily was very knowledgeable in helping us choose an infant carrier for our second baby. She showed us a variety of options and took time to show us the installation and how to adjust the seat as they grow. She was also great at interacting with our 2 year old so that we could discuss the seat options. We will definitely be recommending her and will buy our next erf with her too 😊
Car Seats Plus is a UK-based retailer specializing in children's car seats, providing a comprehensive range of products designed to ensure the safety of young passengers. The company offers a variety of car seats, including infant carriers, extended rear-facing seats, and high back boosters, catering to the needs of children from birth through their school years. By prioritizing safety, Car Seats Plus features products that have been rigorously tested, including those that meet the Swedish Plus Test standards, which are recognized for their stringent safety criteria. In addition to its product offerings, Car Seats Plus provides installation services and aftercare support with every car seat purchase. The company also offers a complimentary Car Seat Consultation service to assist customers in selecting the appropriate car seat for their child and ensuring correct installation. Targeting parents and guardians, Car Seats Plus aims to facilitate safe travel for children while also providing peace of mind for caregivers.
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