CEX.IO is a comprehensive cryptocurrency exchange platform that facilitates the buying, selling, and trading of digital assets since its inception in 2013. The company offers a variety of services including real-time trading, a user-friendly interface, and options for holding and earning cryptocurrencies. CEX.IO is equipped with a high level of security to protect user funds and provides 24/7 customer support to assist users with their transactions and inquiries. Targeting a global audience, CEX.IO serves both novice and experienced cryptocurrency traders looking for a reliable platform to manage their digital assets. The exchange supports multiple cryptocurrencies and offers features such as fee-free swapping between certain digital currencies, competitive trading competitions, and a crypto card that allows users to earn cashback on purchases. These services cater to individuals seeking efficiency and convenience in their cryptocurrency transactions.
CEX.IO receives overwhelmingly negative feedback from users, with many expressing frustration over account management and withdrawal issues. Reviewers frequently describe the platform as a "scam," citing difficulties in accessing funds and poor customer service.
Complaints about high fees and slow response times are common, with some users reporting waits of up to five days for support. While a few customers appreciate the platform's ability to withdraw crypto and the wallet features, these positives are overshadowed by the numerous accounts of blocked transactions and inaccessible funds. Many people feel that CEX.IO does not value its customers, leading to a disappointing overall experience. Given the significant number of negative reviews, the sentiment surrounding CEX.IO is largely unfavorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 60 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 1.1 | 11 |
| Apr 25 | 2.0 | 16 |
| May 25 | 2.2 | 6 |
| Jun 25 | 2.3 | 9 |
| Jul 25 | 1.2 | 5 |
| Aug 25 | 1.2 | 10 |
| Sep 25 | 1.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I deducted 1 star because the process of buying is easy, but very hard and difficult when it's time to withdraw”
“I opened an account and saw on their site that withdrawals to MasterCard (without IBAN) were possible”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Exchanges.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | 1.3 out of 5 (poor) | +65% | 60 |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | 1.7 out of 5 (poor) | — | 62 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | — | 20 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 25 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | — | 6 |
Bottom line: CEX.IO is #4 of 5 on overall rating in this group. On service, Kolo scores higher (4.3 vs 1.3).
60 reviews of CEX.IO. Filter by what matters to you.
I am unable to withdraw my money i put in to my account This company is the worst They are saying it's my card that won't work but it's the same card I used to fund the account I the first place. I don't know why they can't just send it back. This is one of the reasons I hate these crypto sites.
My biggest beef with this exchange is the inability to move crypto, as crypto, out of the exchange. The only way to get crypto out is to convert it to fiat (which is expensive!). No other exchange I've ever worked with has this severe limitation/oversight. Just remember, an exchange wallet is NOT your wallet! When exchanges shut down, they legally steal any and all crypto in your account. Exchanges that forbid crypto transfers are worthless (especially if they don't carry a new crypto that you might be interested). Paying 5% (plus other fees) to convert to fiat, then back again at another exchange, can easily gobble up 10-15% of your earnings! My other beef is security. For some reason, if I close my browser, reboot the machine, then open again, I'm automatically logged back into the exchange! 2FA is setup. There's no excuse for such terrible security!
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Since I joined this platform it has been smooth ride all through I've never had any issue nor complain. The app is top notch user friendly I will rate it 5 star over and over again I just hope it don't disappoint.
The Seemly quite but the best and realistic exchange with loads of benefits to amateur and pros in the crypto world
Simply amazing
Als ich auf einer Website etwas verkauft habe, und meine Kontodaten angeben musste, wurde mir von dieser Firma 149 € von meinem Konto gestohlen! Ich habe eine Beschwerde eingereicht die nicht akzeptiert wurde weil ich angeblich bestätigt hätte dass die Zahlung durchgeführt werden soll, was absolut nicht stimmt! Ich will mein Geld zurück und auch den Betrag der Käuferin! Wo soll ich die User ID Nummer finden?
As soon i withdrawal my funds all crap happens . They first sent me a message to sevice fees Than they send me Flag fee for large amount Than digital assets fee I paid all that than they decided that i have to pay prepay Taxes I check other sites they do not prepay taxes they telling me its scam for more money but they insisted to pay so my funds now are ransom until pay. and they keep harassing me to pay
I put no memo tag on a transaction and they have an option to sent them a request to help with it , in the end of filling request they say I’ll send u an email confirmation ( im waiting for that confirmation which is never coming ) as well they not giving support on email just saying we have only live chat currently ( live chat doesn’t help with that ) all this platform and can’t deal with some support I don’t know ( I was about to give this a 5 star but support makes all not possible)
This platform is great at finding reasons why they can’t return my money. One time they need a full authentication, another time they send an email asking if it was me who did the transfer, another time, they ask their compliance to confirm, and then I receive an email saying my case is accepted when still I can’t get my money back. The good this is when they runout of ideas they start from the beginning. These guys are hiding behind any kind of reply not to allow me get my money back. What a scam, receiving my money was simple not much compliance complication. I hope this will help other be safe from this scam of an app.
Мошенники от имени вашей биржи предложили вернуть средства ,которые были вложены в фирму Финико. Все это продолжалось длительное время и привело к потере денежных средств. Во всем этом .конечно ,и моя вина,но такие люди ,действующие от вашей фирмы,портят вашу репутацию.
They place restrictions that allow you to deposit and but not withdraw funds. I wasn’t aware of a restriction until I funded my account $400. Now I can’t withdraw the money. They are requesting a bank statement that has my debit card number printed on it. How often do you see statements that have card numbers on them? What is this clown show. My bank doesn’t do that and the card I used was a virtual debit card.
My withdraw is pending more then 48hours tron network usdt i didint get email for withdraw and i cant track my transaction they just took my money and transaction is pending i had same withdraw on 12march day before without problem money got in my binance walet in minute now im watting more then 48 hours without answer from live chat or email for the same transaction its just pending for crypto withdraw 48 hours is a lot of time plus the transaction doesnt exist on the blockchain they havent even started the transaction but took my money im kyc verified and all that...
CEX has frozen my account for months without any valid reason, preventing me from accessing MY OWN funds. Their so-called “security review” is nothing more than an excuse to hold users' money hostage indefinitely. Customer support is a joke—only automated responses, no real answers, no resolution timeframe, and absolutely no transparency. They keep telling me to “be patient” while my money remains stuck on their platform. If you value your financial security, stay FAR AWAY from CEX. They operate with zero accountability and can freeze your funds at any moment without explanation. Use a trustworthy exchange instead! Only after escalating my issues through official channels, legal actions was taken to get my stolen fund back from this thieves. I urge others to keep detailed records and explore all options if ignored. This company unjustly restricts users’ assets. Do not trust them.
Mi hanno bloccato conto perchè sostengono di aver sbagliato un compito. Mi hanno detto che dovevo riparare a questo errore versando 2500.Quando ho chiesto indietro il mio investimento in maniera sgarbata hanno detto che non potevo prelevare i MIEI SOLDI. Ho mandato un esposto alla Consob in attesa di risposta
DON'T USE THIS EXCHANGE. I would definitely give 0 stars if possible. They robbed my money. They told me, they delisted tokens and therefore don't give me access to my assets, to withdraw them or even convert to other tokens like USDT or USDC, they just say we can't do things like that!! but they can hold the money and don't give it back to you as the actual owner. IT IS EXACTLY A ROBBERY, THEY ARE A FRAUDULENT EXCHANGE, DON'T USE THIS EXCHANGE.
I was scammed with a fake mirror site of cexio and I reported it to support from cexio No answer, No help, No way to contact their financial crime department. There is no support whatsoever from cex.io. Better choose another platform to trade, hands away from cex.io
CEX.IO is a comprehensive cryptocurrency exchange platform that facilitates the buying, selling, and trading of digital assets since its inception in 2013. The company offers a variety of services including real-time trading, a user-friendly interface, and options for holding and earning cryptocurrencies. CEX.IO is equipped with a high level of security to protect user funds and provides 24/7 customer support to assist users with their transactions and inquiries. Targeting a global audience, CEX.IO serves both novice and experienced cryptocurrency traders looking for a reliable platform to manage their digital assets. The exchange supports multiple cryptocurrencies and offers features such as fee-free swapping between certain digital currencies, competitive trading competitions, and a crypto card that allows users to earn cashback on purchases. These services cater to individuals seeking efficiency and convenience in their cryptocurrency transactions.
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