Changelly is a cryptocurrency exchange platform that allows users to buy, sell, and swap over 1,000 digital assets, including popular cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Ripple (XRP). Established in 2015, the company aims to provide an instant and secure trading experience with competitive market rates by partnering with multiple crypto trading platforms. Changelly prioritizes user security by ensuring that cryptocurrencies are sent directly to users' wallets without being stored on their servers, thus minimizing the risk of loss. The platform caters to a diverse audience, from novice traders to experienced cryptocurrency enthusiasts, offering 24/7 customer support to assist users with their transactions. Changelly also features an all-in-one wallet solution, enabling customers to manage their crypto portfolios efficiently. By focusing on speedy transactions, with an average processing time of 5 to 40 minutes, the company facilitates timely access to market opportunities for its clientele.
Changelly receives mixed feedback from users, with many praising its speed and ease of use. Reviewers frequently highlight the platform's fast transactions and helpful support, noting that exchanges are typically performed without issues.
However, a significant number of customers express frustration with the KYC process, describing it as a nightmare that can lead to funds being unjustifiably blocked for extended periods. Complaints about withheld funds and poor communication from the compliance team are prevalent, with some users reporting that their money has been stuck for months without resolution. While some customers have had positive experiences, the recurring issues with transaction holds and KYC challenges overshadow the positives. Overall, the sentiment leans negative due to the serious concerns raised by many users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.1 | 19 |
| Sep 25 | 2.9 | 41 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“It was easy and fast”
“Their team sprang into action and got the company to respond to my emails and issue a refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Exchanges.
| Company | Overall | Legit | Service | Refunds | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 3.2 out of 5 (fair) | 1.1 out of 5 (poor) | 4.0 out of 5 (good) | — | 60 |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | 1.8 out of 5 (poor) | — | 62 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | — | 20 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 50 out of 100 | — | — | — | — | 6 |
Bottom line: Changelly is #4 of 5 on overall rating in this group. On service, Kolo scores higher (4.3 vs 3.2).
60 reviews of Changelly. Filter by what matters to you.
Usually a huge fan of Changelly. Did many transactions with them before. Always fast & Good. BUT it seems once you are stuck in their KYC process it can take quite long. I have 150k in usdc stuck with them now for over 24 hours and not getting any updates any more. Once I get an update I will edit this review accordingly! ID: wz7ykdeifgcn5a58
I made two exchanges for 20 SOL and 40 SOL. The first exchange was successfully confirmed, but the second one was blocked. They are unjustifiably blocking funds from larger transactions and then asking for endless information, hoping that people who are not familiar with the process will give up and they can keep the money.
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Polarized pattern: few middle ratings. 55% of recent reviews are 4–5★ and 42% are 1–2★.
I recently did a swap, but to my horror, it got seized. I was stuck with barely any updates on my case, but then I reached out to STEALTH HASH. Their team sprang into action and got the company to respond to my emails and issue a refund. Their dedication to resolving my issue was top-notch. I’m so grateful for their help! I am very disappointed at the lack of response initially, so I’ll issue a 1-star rating.
Changelly have been holding funds for 14 months now, yes you heard that right, 14 MONTHS! The worst part, is they belong to our investors so now as a business we need to find these funds. We completed KYC and passed, then the goal posts moved. They keep making requests for us to post on social media about private business matters despite them being posted over a year ago in our private group. This is not a small amount of money over 14 ETH, they were very responsive but constantly moving the goal posts and now they arent even responding AT ALL because they have ran out of excuses to refuse the funds. Apparently they are holding them for safety = they never have any intention of returning them as nobody has requested they withhold funds but themselves. They are complete scammers and we are now taking legal action with many victims, contacting all their partners and filing a law suit.
I am here to share my story with Changelly, a very painful experience. As an OTC trader I used changelly in the past to perform swaps and I’ve done over 50 swaps successfully before this and always used same wallet for the swap. Two weeks ago I did a swap of USDT (erc20) - BTC which my USDT was successfully sent from my end but BTC was not delivered by Changelly and I quickly see my transaction was on HOLD. I performed the required KYC and submitted SOF which is source of funds. Still I started getting same generic responses or totally ignored by Changelly. These were customers funds that was held and I faced severe blow to my business as this continued for two weeks until I submitted a report to StealthHash.io, after I reported Changelly contacted me and issued my a refund. The experience was traumatic and for this reason I am issuing DWC when performing swaps with Changelly. 1 star for me even lower!!
I am extremely disappointed with the way my case has been handled. It has now been over 8 months since I first raised an issue regarding my 2.18 BTC, and I continue to receive inconsistent and vague explanations about so-called “time-consuming investigations.” Let me make this perfectly clear: My funds are legitimate and fully verified by multiple independent online tools and agencies. I possess all necessary documentation proving the source and legality of my 2.18 BTC, with no connection to any illicit activity. The excessive delay and complete lack of transparency raise serious concerns about the fairness of your practices. Withholding my funds without clear, legal justification is unacceptable and constitutes an unfair business practice, causing me significant financial harm and distress. I strongly urge Changelly to immediately return my 2.18 BTC, escalate this matter internally, and provide a clear and specific timeline for resolution. This experience has left me deeply frustrated, and I hope others remain cautious when dealing with this service.
Yesterday i started a transaction. They put it on hold for compliance review. I do KYC. Not Enough. They start asking question, i answer them, not enough. Their compliance team knows nothing about crypto and assings me wallets (believes are mine) that are clearly not mine (eg. exchange wallets or dex routers). They are holding my funds hostage even if i am from a low risk jurisdiction, my money is 100% legal and is not tainted at all onchain (i have access to onchain monitoring tools like chainanalysis) and i am trying to collaborate with them. Maybe you can take the gamble with a few hundred bucks but do not use them at all for anything more than that. It is a nightmare.
Seem to be scamming, withholding my money for months, no real answers nothing, just a regular transaction thats not too high... Stay away. If I ever get an answer its "Your funds are secure, we know waiting is tough". Obviously selective scamming or working with your money... Updating this if anything changes, but I doubt it...
Over 180 days and the funds are still on hold. Not getting proper response and they still say your transaction is under review. Have submitted all the required documents and the KYC. For no reason i see funds on hold. Transaction ID : nswieny7i820jtae
I exchanged funds from LTC to USDT. The funds were transferred to my friend, who transferred LTC to me, but Changelly stopped the transaction and requested KYC, which I successfully passed. Then they started requesting documents about the origin of the funds, but it seemed impossible to prove what happened during a face-to-face meeting in real life, not on the internet. Now Changelly has not responded for a long time and is holding the funds. I want to say that the funds were from another exchange, SimleSwap, owned by my friend. I am asking the exchange to either approve the exchange or return the funds, as the origin of the funds seems clear, I passed KYC, and I find it unacceptable to wait more than 7 hours to receive my funds. Changelly, I demand that you do not hold funds in order to maintain your own liquidity by withholding customer funds. AML/KYC policies may exist, but they should not be used for illegal purposes. My transaction is bo8z6mq98fp83woz.
Transaction ID: he0dpjpeba10f1ff I sent 1.9 ETH to Changelly in exchange for ~23.62 TAO with my Tangem. Instead, my transaction has been stuck. I need to do KYC. I am willig to do KYC, but i dont have an account with this tranaction in it. What to do? Changelly portrays itself as a legitimate exchange, but in reality it holds client funds hostage while not telling you what to do. To me, this is nothing less than scamming under the disguise of “compliance.” If you are truly a legitimate exchange, resolve my case immediately and send the TAO to my wallet. Until then, this is a well-deserved 1-star review.
Run from exodus and changelly both are partners in stealing users money 50k $ worth of ETH is being on hold since over a week They informed me about a refund process since days with nothing received. With very slow non resposive support.
Changelly (Scamgelly) must think customers’ money is their personal savings account. My funds have been stuck even after completing successful KYC since 12 March 2025 and every reply is the same copy-paste lullaby. Cancel the swap(zv9jb3cxcwnlj68u) —I need my funds back, they’re mine, not your pocket money. If this is “compliance,” then theft just got rebranded. Avoid this circus at all costs.
Changelly claims that my funds had been refunded, but this is not true. The company is withholding customer funds while publicly pretending that a refund was issued. If I am mistaken, I invite Changelly to provide verifiable blockchain evidence showing that the funds were actually returned to me. After I submitted the requested documents changelly stopped answering to my emails. When writing on trustpilot about them stealing my funds they keep appealing my reviews and falsely claim that my funds were refunded without any evidence. Order ID: enmw4nu8t3qqh1li
I am extremely dissatisfied with Changelly. My exchange was unlawfully put on hold, and my funds were frozen under the pretext of an “AML/KYC review.” I used XMR (Monero), which by design is a privacy-focused cryptocurrency and should not be subject to traditional risk-scoring systems. Despite this, Changelly demanded personal data and documents, refusing to proceed with the exchange or refund my money without them. This practice feels more like blackmail and a violation of user rights than a legitimate exchange service. Changelly can stop your transaction at any time and force you to disclose sensitive information. I strongly advise against using this service. If you value your privacy, funds, and peace of mind — look for alternatives.
My Swap ID: 4p5nf5zrip8jgih0 I am still waiting for the release of my 49,947 USDT transaction. I have already submitted all the required documents and provided proof that the funds are legitimate. This money is very important to me because I urgently need it to repay my loan. If I do not receive these funds, the consequences for me will be extremely serious.
I am writing to express my concern regarding a recent transaction made through your platform. My uncle transferred Ethereum to me, which I swapped using my Exodus wallet via Changelly. However, the funds have been put on hold, and I was requested to complete identity verification, which I have already done successfully. The issue is that I was also asked to provide identity verification for my uncle, which is neither logical nor legally compliant, as he did not interact directly with your platform. He only transferred the cryptocurrency to me, and I am the one conducting the exchange on Changelly. Requiring a third party, who has no direct relationship with your service, to submit KYC documents is both unreasonable and a violation of privacy. I kindly ask you to either proceed with releasing the funds to my verified account or refund the transaction back to the original wallet. I trust that Changelly, as a reputable platform, will act in accordance with fair business practices and resolve this matter promptly. Looking forward to your urgent response. Best regards,
Changelly is a cryptocurrency exchange platform that allows users to buy, sell, and swap over 1,000 digital assets, including popular cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Ripple (XRP). Established in 2015, the company aims to provide an instant and secure trading experience with competitive market rates by partnering with multiple crypto trading platforms. Changelly prioritizes user security by ensuring that cryptocurrencies are sent directly to users' wallets without being stored on their servers, thus minimizing the risk of loss. The platform caters to a diverse audience, from novice traders to experienced cryptocurrency enthusiasts, offering 24/7 customer support to assist users with their transactions. Changelly also features an all-in-one wallet solution, enabling customers to manage their crypto portfolios efficiently. By focusing on speedy transactions, with an average processing time of 5 to 40 minutes, the company facilitates timely access to market opportunities for its clientele.
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